Restructuring and Reorganization Charges

9 Months Ended

Sep. 30, 2025

Restructuring and Related Activities [Abstract]

Restructuring and Reorganization Charges

7. RESTRUCTURING AND REORGANIZATION CHARGES

During the third quarters of 2025 and 2024, we recorded restructuring and reorganization charges of $5.6 million and $2.9 million, respectively, and for the nine months ended September 30, 2025 and 2024, we recorded restructuring and reorganization charges of $17.5 million and $12.0 million, respectively.

During the nine months ended September 30, 2025, we implemented the following restructuring and reorganizational activities:

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We reduced our global workforce by approximately 270 employees, as part of reorganization activities focused on cost efficiency actions to optimize our capacity and better align our resources. As a result, we incurred restructuring and reorganization charges related to involuntary terminations of $11.9 million.

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At the end of March 2025, we announced our plans to close our design and delivery center in Crawfordville, Florida in August 2025. All processing volumes done at this location were transitioned to our two other design and delivery facilities. The closing of this facility will result in the elimination of approximately 100 employees in Florida, which began in June 2025. Additional hires will be made at the other locations to absorb the additional volumes. As of September 30, 2025, all impacted employees have been notified and the related severance costs are being accrued over each employee's respective service period, which resulted in $2.3 million of expense during the nine months ended September 30, 2025. The total estimated cost of this facility closure, to include involuntary termination benefits, relocation costs, accelerated depreciation, and decommissioning work is expected to be approximately $5.5 million. As of September 30, 2025, we have incurred total expenses of $4.5 million, with the majority of the remaining costs expected to be incurred during the remainder of 2025.

The activity in the restructuring and reorganization reserves during the nine months ended September 30, 2025 was as follows (in thousands):


	Termination Benefits			Other			Total
January 1, 2025, balance	$	1,202		$	2,520		$	3,722
Charged to expense during period		14,172			3,375			17,547
Cash payments		(13,023	)		(3,907	)		(16,930	)
Adjustment for asset impairment		-			(94	)		(94	)
Adjustment for accelerated depreciation		-			(634	)		(634	)
Other		(768	)		-			(768	)
September 30, 2025, balance	$	1,583		$	1,260		$	2,843

During the first quarter of 2025, we paid $1.3 million related to the exit of a reseller agreement that was acquired with the acquisition of Forte Payment Systems, Inc. in 2018.

As of September 30, 2025, all restructuring and reorganization reserves were included in current liabilities.