XML 32 R23.htm IDEA: XBRL DOCUMENT v3.25.3

Summary of Significant Accounting Policies (Tables)

9 Months Ended

Sep. 30, 2025

Accounting Policies [Abstract]

Schedule of Revenue Disaggregated by Revenue Type, Geographic Region and Customer

The nature, amount, timing, and uncertainty of our revenue and how revenue and cash flows are affected by economic factors is most appropriately depicted by revenue type, geographic region, and customer vertical.

Revenue by type for the quarters and nine months ended September 30, 2025 and 2024 was as follows (in thousands):

		Quarter Ended								Nine Months Ended
		September 30, 2025				September 30, 2024				September 30, 2025				September 30, 2024
SaaS and related solutions		$	274,965			$	263,701			$	814,453			$	788,054
Software and services			16,804				19,705				51,717				56,780
Maintenance			11,846				11,737				34,026				35,762
Total revenue		$	303,615			$	295,143			$	900,196			$	880,596

We use the location of the customer as the basis of attributing revenue to geographic regions. Revenue by geographic region for the quarters and nine months ended September 30, 2025 and 2024, as a percentage of our total revenue, was as follows:

		Quarter Ended								Nine Months Ended
		September 30, 2025				September 30, 2024				September 30, 2025				September 30, 2024
Americas (principally the U.S.)			85	%			88	%			86	%			88	%
Europe, Middle East, and Africa			10	%			9	%			10	%			8	%
Asia Pacific			5	%			3	%			4	%			4	%
Total revenue			100	%			100	%			100	%			100	%

We generate our revenue primarily from the global communications markets; however, we serve an expanding group of customers in other markets including retail, financial services, healthcare, insurance, and government entities. Revenue by customer vertical for the quarters and nine months ended September 30, 2025 and 2024, as a percentage of our total revenue, was as follows:

		Quarter Ended								Nine Months Ended
		September 30, 2025				September 30, 2024				September 30, 2025				September 30, 2024
Broadband/Cable/Satellite			51	%			53	%			51	%			52	%
Telecommunications			18	%			18	%			18	%			18	%
Other			31	%			29	%			31	%			30	%
Total revenue			100	%			100	%			100	%			100	%

Schedule of Settlement and Merchant Reserve Assets and Liabilities

The following table summarizes our settlement and merchant reserve assets and liabilities as of the indicated periods (in thousands):

		September 30, 2025								December 31, 2024
		Assets				Liabilities				Assets				Liabilities
Settlement assets/liabilities		$	291,976			$	288,889			$	330,769			$	329,458
Merchant reserve assets/liabilities			9,569				9,530				12,466				12,466
Total		$	301,545			$	298,419			$	343,235			$	341,924

Carrying Value and Estimated Fair Value of Debt

We have chosen not to record our debt at fair value, with changes recognized in earnings each reporting period. The following table indicates the carrying value and estimated fair value of our debt as of the indicated periods (in thousands):

		September 30, 2025								December 31, 2024
		Carrying Value				Fair Value				Carrying Value				Fair Value
2025 Credit Agreement (carrying value)		$	125,000			$	125,000			$	-			$	-
2023 Convertible Notes (par value)			425,000				472,621				425,000				429,144
2021 Credit Agreement (carrying value     including current maturities)			-				-				125,625				125,625

X

- Definition

Schedule of settlement and merchant reserve assets and liabilities.

+ References

No definition available.

+ Details

Name:	csgs_ScheduleOfSettlementAndMerchantReserveAssetsAndLiabilitiesTableTextBlock
Namespace Prefix:	csgs_
Data Type:	dtr-types:textBlockItemType
Balance Type:	na
Period Type:	duration

X

- References

No definition available.

+ Details

Name:	us-gaap_AccountingPoliciesAbstract
Namespace Prefix:	us-gaap_
Data Type:	xbrli:stringItemType
Balance Type:	na
Period Type:	duration

X

- Definition

Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 5
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-5

+ Details

Name:	us-gaap_DisaggregationOfRevenueTableTextBlock
Namespace Prefix:	us-gaap_
Data Type:	dtr-types:textBlockItemType
Balance Type:	na
Period Type:	duration

X

- Definition

Tabular disclosure of information pertaining to carrying amount and estimated fair value of short-term and long-term debt instruments or arrangements, including but not limited to, identification of terms, features, and collateral requirements.

+ References

No definition available.

+ Details

Name:	us-gaap_ScheduleOfCarryingValuesAndEstimatedFairValuesOfDebtInstrumentsTableTextBlock
Namespace Prefix:	us-gaap_
Data Type:	dtr-types:textBlockItemType
Balance Type:	na
Period Type:	duration