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Business Segments and International Operations (Tables)
12 Months Ended
Nov. 30, 2018
Segment Reporting [Abstract]  
Reconciliation of Operating Profit (Loss) from Segments to Consolidated
The following table provides revenue and contribution margin from our reportable segments and reconciles to the consolidated income from continuing operations before income taxes:

 
Fiscal Year Ended
(In thousands)
November 30, 2018
 
November 30, 2017
 
November 30, 2016
Segment revenue:
 
 
 
 
 
OpenEdge
$
278,258

 
$
276,172

 
$
276,267

Data Connectivity and Integration
39,030

 
40,955

 
48,009

Application Development and Deployment
79,877

 
80,445

 
81,065

Total revenue
397,165

 
397,572

 
405,341

Segment costs of revenue and operating expenses:
 
 
 
 
 
OpenEdge
67,820

 
72,497

 
72,938

Data Connectivity and Integration
7,634

 
9,329

 
12,760

Application Development and Deployment
27,087

 
26,645

 
40,180

Total costs of revenue and operating expenses
102,541

 
108,471

 
125,878

Segment contribution margin:
 
 
 
 
 
OpenEdge
210,438

 
203,675

 
203,329

Data Connectivity and Integration
31,396

 
31,626

 
35,249

Application Development and Deployment
52,790

 
53,800

 
40,885

Total contribution margin
294,624

 
289,101

 
279,463

Other unallocated expenses (1)
208,626

 
218,487

 
309,172

Income (loss) from operations
85,998

 
70,614

 
(29,709
)
Other expense, net
(7,018
)
 
(5,027
)
 
(5,571
)
Income (loss) before income taxes
$
78,980

 
$
65,587

 
$
(35,280
)
 
 
 
 
 
 
(1) The following expenses are not allocated to our segments as we manage and report our business in these functional areas on a consolidated basis only: certain product development and corporate sales and marketing expenses, customer support, administration, amortization and impairment of acquired intangibles, loss on assets held for sale, impairment of goodwill, stock-based compensation, fees related to shareholder activist, restructuring, and acquisition-related expenses.
Revenue from External Customers by Revenue Type
Information relating to revenue from external customers by revenue type is as follows (in thousands):
 
 
Fiscal Year Ended
 
November 30,
2018
 
November 30,
2017
 
November 30,
2016
Software licenses
$
122,137

 
$
124,406

 
$
134,863

Maintenance
244,822

 
241,398

 
238,377

Services
30,206

 
31,768

 
32,101

Total
$
397,165

 
$
397,572

 
$
405,341

Revenue from External Customers from Different Geographical Areas
Information relating to revenue from external customers from different geographical areas is as follows (in thousands):
 
 
Fiscal Year Ended
 
November 30,
2018
 
November 30,
2017
 
November 30,
2016
United States
$
204,151

 
$
206,450

 
$
212,312

Canada
15,771

 
17,492

 
16,891

EMEA
137,972

 
130,359

 
130,818

Latin America
17,637

 
21,158

 
21,156

Asia Pacific
21,634

 
22,113

 
24,164

Total
$
397,165

 
$
397,572

 
$
405,341