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Segment Reporting (Tables) | 6 Months Ended
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Jun. 30, 2025
Segment Reporting [Abstract] |
Schedule of Reportable Segments | Information regarding the Company’s reportable segment is as follows (in millions):
| Three Months Ended June 30, |  | Six Months Ended June 30, |  |  |  |  |  |
| 2025 |  | 2024 |  | 2025 |  | 2024 |  |
Revenue |  |  |  |  |  |  |  |  |  |  |  |  |
Recurring | $ | 492 |  |  | $ | 493 |  |  | $ | 1,012 |  |  | $ | 1,014 |  |  |  |  |  |  |
Project | 36 |  |  | 45 |  |  | 64 |  |  | 83 |  |  |  |  |  |  |
Total Revenue | $ | 528 |  |  | $ | 538 |  |  | $ | 1,076 |  |  | $ | 1,097 |  |  |  |  |  |  |
Less (1) |  |  |  |  |  |  |  |  |  |  |  |  |
Cost of sales - Technology (2) | $ | 76 |  |  | $ | 82 |  |  | $ | 152 |  |  | $ | 164 |  |  |  |  |  |  |
Cost of sales - Delivery, Customer Care and Other (3) | 247 |  |  | 260 |  |  | 519 |  |  | 529 |  |  |  |  |  |  |
Stock Based Compensation | 2 |  |  | 3 |  |  | 5 |  |  | 8 |  |  |  |  |  |  |
Depreciation and Amortization | 27 |  |  | 26 |  |  | 53 |  |  | 47 |  |  |  |  |  |  |
Total Gross Profit | $ | 176 |  |  | $ | 167 |  |  | $ | 347 |  |  | $ | 349 |  |  |  |  |  |  |
Selling, General, and Administrative (4) | 91 |  |  | 111 |  |  | 188 |  |  | 219 |  |  |  |  |  |  |
Restructuring | 36 |  |  | 18 |  |  | 40 |  |  | 33 |  |  |  |  |  |  |
Stock Based Compensation | 3 |  |  | 17 |  |  | 6 |  |  | 40 |  |  |  |  |  |  |
Depreciation and Intangible Amortization | 73 |  |  | 73 |  |  | 148 |  |  | 149 |  |  |  |  |  |  |
Goodwill impairment | 983 |  |  | — |  |  | 983 |  |  | — |  |  |  |  |  |  |
Interest expense | 22 |  |  | 33 |  |  | 44 |  |  | 64 |  |  |  |  |  |  |
Other segment items (5) | 41 |  |  | (81) |  |  | 28 |  |  | (31) |  |  |  |  |  |  |
Net Income (Loss) From Continuing Operations | $ | (1,073) |  |  | $ | (4) |  |  | $ | (1,090) |  |  | $ | (125) |  |  |  |  |  |  |
(1) - The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM. (2) - Cost of sales - Technology is primarily attributable to cost related to application development and client-related infrastructure. (3) - Cost of sales - Delivery, Customer Care and Other is primarily attributable to costs related personnel and vendors providing services to support our client base and client participants. (4) - Selling, General, and Administrative expenses excludes restructuring, stock based compensation and depreciation and intangible amortization and primarily include compensation-related costs for administrative and management employees, system and facilities expense, and costs for external professional and consulting services. (5) - Other segment items - includes gain/loss from change in fair value of financial instruments, gain/loss from change in fair value of tax receivable agreement, other (income) expense, net and income taxes.

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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-25 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-22 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-30 + Details
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