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Segment Information and Concentrations | 6 Months Ended
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Jun. 30, 2020
Segment Reporting [Abstract] |
SEGMENT INFORMATION AND CONCENTRATIONS | 16. SEGMENT INFORMATION AND CONCENTRATIONS The Company manages and reports the following segments: •Banking - We offer solutions to enable customers in the financial services industry to reduce costs, generate new revenue streams and enhance customer loyalty. These solutions include a comprehensive line of ATM and payment processing hardware and software; cash management and video banking software and customer-facing digital banking services; and related installation, maintenance, and managed and professional services. •Retail - We offer solutions to customers in the retail industry designed to improve selling productivity and checkout processes as well as increase service levels. The solutions offered serve the following customer markets in the retail industry: food, drug and mass merchandisers; department and specialty retailers; convenience and fuel retailers, and small and medium retailers. These solutions primarily include retail-oriented technologies, such as point of sale terminals and point of sale software; a retail software platform with a comprehensive suite of retail software applications; innovative self-service kiosks, such as self-checkout; as well as bar-code scanners. We also offer installation, maintenance, managed and professional services as well as payment processing solutions. •Hospitality - We offer solutions to customers in the hospitality industry, serving businesses in the following markets: quick service restaurants, table service restaurants, small and medium restaurants and travel and entertainment venues. Our solutions include point of sale hardware and software solutions, installation, maintenance, managed and professional services as well as payment processing solutions. •Other - This category includes telecommunications and technology solutions where we offer maintenance as well as managed and professional services for third-party hardware provided to select manufacturers who value and leverage our global service capability. These segments represent components of the Company for which separate financial information is available that is utilized on a regular basis by the chief operating decision maker in assessing segment performance and in allocating the Company's resources. Management evaluates the performance of the segments based on revenue and segment operating income. Assets are not allocated to segments, and thus are not included in the assessment of segment performance. Consequently, we do not disclose total assets by reportable segment. The accounting policies used to determine the results of the operating segments are the same as those utilized for the consolidated financial statements as a whole. Intersegment sales and transfers are not material. To maintain operating focus on business performance, non-operational items are excluded from the segment operating results utilized by our chief operating decision maker in evaluating segment performance and are separately delineated to reconcile back to total reported income from operations. The following table presents revenue and operating income by segment:
In millions | Three months ended June 30 |  |  |  | Six months ended June 30 |  |
| 2020 |  | 2019 |  | 2020 |  | 2019
Revenue by segment |  |  |  |  |  |  |
Banking | $ | 763 |  |  | $ | 868 |  |  | $ | 1,526 |  |  | $ | 1,626 |
Retail | 483 |  |  | 558 |  |  | 955 |  |  | 1,069 |
Hospitality | 160 |  |  | 202 |  |  | 329 |  |  | 395 |
Other | 78 |  |  | 82 |  |  | 177 |  |  | 156 |
Consolidated revenue | $ | 1,484 |  |  | $ | 1,710 |  |  | $ | 2,987 |  |  | $ | 3,246 |
Operating income by segment |  |  |  |  |  |  |
Banking | $ | 92 |  |  | $ | 129 |  |  | $ | 195 |  |  | $ | 224 |
Retail | 17 |  |  | 40 |  |  | 22 |  |  | 66 |
Hospitality | — |  |  | 13 |  |  | (9) |  |  | 29 |
Other | 7 |  |  | 10 |  |  | 12 |  |  | 20 |
Subtotal - segment operating income | 116 |  |  | 192 |  |  | 220 |  | 339
Other adjustments (1) | 27 |  |  | 35 |  |  | 54 |  |  | 82 |
Income from operations | $ | 89 |  |  | $ | 157 |  |  | $ | 166 |  |  | $ | 257 |
(1)The following table presents the other adjustments for NCR:
In millions | Three months ended June 30 |  |  |  | Six months ended June 30 |  |
| 2020 |  | 2019 |  | 2020 |  | 2019
Transformation and restructuring costs | $ | 8 |  |  | $ | 14 |  |  | $ | 13 |  |  | $ | 40 |
Acquisition-related amortization of intangible assets | 19 |  |  | 21 |  |  | 41 |  |  | 42 |
Total other adjustments | $ | 27 |  |  | $ | 35 |  |  | $ | 54 |  |  | $ | 82 |
The following table presents revenue by geography for NCR:
In millions | Three months ended June 30 |  |  |  | Six months ended June 30 |  |
| 2020 |  | 2019 |  | 2020 |  | 2019
Americas | $ | 886 |  |  | $ | 1,029 |  |  | $ | 1,778 |  |  | $ | 1,949 |
Europe, Middle East and Africa (EMEA) | 407 |  |  | 452 |  |  | 810 |  |  | 871 |
Asia Pacific (APJ) | 191 |  |  | 229 |  |  | 399 |  |  | 426 |
Total revenue | $ | 1,484 |  |  | $ | 1,710 |  |  | $ | 2,987 |  |  | $ | 3,246 |
The following tables present revenue from products and services for NCR:
In millions | Three months ended June 30 |  |  |  | Six months ended June 30 |  |
| 2020 |  | 2019 |  | 2020 |  | 2019
Product revenue | $ | 481 |  |  | $ | 664 |  |  | $ | 955 |  |  | $ | 1,203 |
Professional services and installation services revenue | 189 |  |  | 270 |  |  | 416 |  |  | 508 |
Recurring revenue, including maintenance, cloud revenue and payments | 814 |  |  | 776 |  |  | 1,616 |  |  | 1,535 |
Total revenue | $ | 1,484 |  |  | $ | 1,710 |  |  | $ | 2,987 |  |  | $ | 3,246 |
In millions | Three months ended June 30 |  |  |  | Six months ended June 30 |  |
| 2020 |  | 2019 |  | 2020 |  | 2019
Software | $ | 460 |  |  | $ | 496 |  |  | $ | 934 |  |  | $ | 963 |
Services | 605 |  |  | 622 |  |  | 1,241 |  |  | 1,207 |
Hardware | 419 |  |  | 592 |  |  | 812 |  |  | 1,076 |
Total revenue | $ | 1,484 |  |  | $ | 1,710 |  |  | $ | 2,987 |  |  | $ | 3,246 |

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8924-108599 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 34 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8981-108599 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8721-108599 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 40 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9031-108599 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (f) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8933-108599 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (e) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8933-108599 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 26 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8844-108599 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9038-108599 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8933-108599 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8736-108599 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 42 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9054-108599 Reference 12: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 15 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8657-108599 Reference 13: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8721-108599 Reference 14: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -URI http://asc.fasb.org/topic&trid=2134510 + Details
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