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Segment and Related Information (Details) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2019 USD ($) | Sep. 30, 2018 USD ($) | Sep. 30, 2019 USD ($) segment h | Sep. 30, 2018 USD ($)
Segment and Related Information [Abstract] |  |  |  |
Number of reportable segments | segment |  |  | 2 |
Number of hours of telephone support for restaurant and retail segment | h |  |  | 24 |
Information as to the Company's segments [Abstract] |  |  |  |
Revenue | $ 45,380 | $ 46,362 | $ 134,309 | $ 154,594
Operating loss | (3,991) | (2,662) | (9,545) | (3,648)
Other (expense) income, net | (401) | 455 | (1,205) | 120
Interest expense, net | (1,588) | (142) | (2,978) | (261)
Loss before benefit from (provision for) income taxes | (5,980) | (2,349) | (13,728) | (3,789)
Depreciation, amortization and accretion | 1,872 | 1,378 | 4,993 | 3,491
Capital expenditures including software costs | 1,318 | 2,232 | 4,635 | 6,067
Operating segments | Restaurant/Retail |  |  |  |
Information as to the Company's segments [Abstract] |  |  |  |
Revenue | 29,841 | 28,926 | 87,663 | 103,273
Operating loss | (4,432) | (3,836) | (12,029) | (7,244)
Depreciation, amortization and accretion | 824 | 1,215 | 2,893 | 3,014
Capital expenditures including software costs | 838 | 1,098 | 2,679 | 3,363
Operating segments | Government |  |  |  |
Information as to the Company's segments [Abstract] |  |  |  |
Revenue | 15,539 | 17,436 | 46,646 | 51,321
Operating loss | 809 | 1,854 | 3,690 | 5,132
Depreciation, amortization and accretion | 17 | 6 | 54 | 17
Capital expenditures including software costs | 0 | 67 | 176 | 104
Other |  |  |  |
Information as to the Company's segments [Abstract] |  |  |  |
Operating loss | (368) | (680) | (1,206) | (1,536)
Depreciation, amortization and accretion | 1,031 | 157 | 2,046 | 460
Capital expenditures including software costs | 480 | 1,067 | 1,780 | 2,600
Reportable geographical components | United States |  |  |  |
Information as to the Company's segments [Abstract] |  |  |  |
Revenue | 44,380 | 43,183 | 127,962 | 144,706
Reportable geographical components | Other Countries |  |  |  |
Information as to the Company's segments [Abstract] |  |  |  |
Revenue | $ 1,000 | $ 3,179 | $ 6,347 | $ 9,888

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