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Segment and Related Information | 12 Months Ended
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Dec. 31, 2023
Segment Reporting [Abstract] |
Segment and Related Information | Segment and Related Information The Company is organized in two segments: Restaurant/Retail and Government. Management views the Restaurant/Retail and Government segments separately in operating its business, as the products and services are different for each segment. Beginning with the Quarterly Report for the second quarter of 2023, we retroactively combined operating results noted as "Other" with operating results from our Restaurant/Retail segment because this better reflects the manner in which management reviews and assesses performance. Information as to the Company’s segments is set forth in the tables below:
| Year Ended December 31,
(in thousands) | 2023 |  | 2022 |  | 2021
Revenues: |  |  |  |  |
Restaurant/Retail | $ | 276,714 |  |  | $ | 262,347 |  |  | $ | 210,351 |
Government | 139,109 |  |  | 93,448 |  |  | 72,525 |
Total | $ | 415,823 |  |  | $ | 355,795 |  |  | $ | 282,876 |
Operating (loss) income: |  |  |  |  |
Restaurant/Retail | $ | (68,387) |  |  | $ | (65,559) |  |  | $ | (59,682) |
Government | 8,678 |  |  | 7,527 |  |  | 5,801 |
Total | (59,709) |  |  | (58,032) |  |  | (53,881) |
Other expense, net | (489) |  |  | (1,224) |  |  | (1,279) |
Loss on extinguishment of debt | (635) |  |  | — |  |  | (11,916) |
Interest expense, net | (6,931) |  |  | (8,811) |  |  | (18,147) |
Loss before provision for (benefit from) income taxes | $ | (67,764) |  |  | $ | (68,067) |  |  | $ | (85,223) |
Depreciation, amortization and accretion: |  |  |  |  |
Restaurant/Retail | $ | 29,219 |  |  | $ | 27,640 |  |  | $ | 29,766 |
Government | 467 |  |  | 452 |  |  | 380 |
Total | $ | 29,686 |  |  | $ | 28,092 |  |  | $ | 30,146 |
Capital expenditures including software costs: |  |  |  |  |
Restaurant/Retail | $ | 10,541 |  |  | $ | 7,498 |  |  | $ | 7,576 |
Government | 499 |  |  | 227 |  |  | 711 |
Total | $ | 11,040 |  |  | $ | 7,725 |  |  | $ | 8,287 |
Revenues by country: |  |  |  |  |
United States | $ | 392,224 |  |  | $ | 336,201 |  |  | $ | 262,164 |
International | 23,599 |  |  | 19,594 |  |  | 20,712 |
Total | $ | 415,823 |  |  | $ | 355,795 |  |  | $ | 282,876 |
| Year Ended December 31,
(in thousands) | 2023 |  | 2022 |  |
Total assets: |  |  |  |  |
Restaurant/Retail | $ | 694,568 |  |  | $ | 722,958 |  |  |
Government | 24,475 |  |  | 21,443 |  |  |
Other | 83,563 |  |  | 110,457 |  |  |
Total | $ | 802,606 |  |  | $ | 854,858 |  |  |
Goodwill: |  |  |  |  |
Restaurant/Retail | $ | 488,918 |  |  | $ | 486,026 |  |  |
Government | 736 |  |  | 736 |  |  |
Total | $ | 489,654 |  |  | $ | 486,762 |  |  |
Assets by country based on the location of the asset were:
| December 31,
| 2023 |  | 2022 |  |
United States | $ | 767,894 |  |  | $ | 809,437 |  |  |
International | 34,712 |  |  | 45,421 |  |  |
Total | $ | 802,606 |  |  | $ | 854,858 |  |  |
Customers comprising 10% or more of the Company’s total revenues are summarized as follows:
| December 31,
| 2023 |  | 2022 |  | 2021
Restaurant/Retail segment: |  |  |  |  |
Yum! Brands, Inc. | 9 | % |  | 10 | % |  | 11 | %
McDonald’s Corporation | 8 | % |  | 12 | % |  | 12 | %
Government segment: |  |  |  |  |
U.S. Department of Defense | 33 | % |  | 26 | % |  | 26 | %
All Others | 50 | % |  | 52 | % |  | 51 | %
| 100 | % |  | 100 | % |  | 100 | %
No other customer within “All Others” represented more than 10% of the Company’s total revenue for the years ended 2023, 2022, and 2021.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-22 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 15 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-15 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 31 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-31 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (d) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 42 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-42 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (f) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 40 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-40 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -Name Accounting Standards Codification -Publisher FASB -URI https://asc.fasb.org//280/tableOfContent Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 26 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-26 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 34 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-34 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 41 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-41 Reference 12: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 13: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 14: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 + Details
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