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Segment and Related Information (Tables) | 12 Months Ended
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Dec. 31, 2024
Segment Reporting [Abstract] |
Schedule of Information of the Company's Segments | The following tables present revenues and significant segment expenses:
| Year Ended December 31,
(in thousands) | 2024 |  | 2023 |  | 2022
Total revenues, net | $ | 349,982 |  |  | $ | 276,714 |  |  | $ | 262,347 |
Less (add): |  |  |  |  |
Subscription service cost of sales(1) | 96,519 |  |  | 63,735 |  |  | 47,424 |
Hardware cost of sales | 65,923 |  |  | 80,319 |  |  | 92,224 |
Professional service cost of sales | 41,416 |  |  | 43,214 |  |  | 40,982 |
Sales and marketing | 41,708 |  |  | 38,513 |  |  | 34,900 |
General and administrative(2) | 108,898 |  |  | 72,139 |  |  | 69,770 |
Research and development | 67,258 |  |  | 58,356 |  |  | 48,643 |
Amortization of identifiable intangible assets | 8,452 |  |  | 1,858 |  |  | 1,863 |
Other segment items(3) | (1,095) |  |  | (9,700) |  |  | (4,400) |
Operating loss | $ | (79,097) |  |  | $ | (71,720) |  |  | $ | (69,059) |
Other segment items(4) | 74,110 |  |  | 1,968 |  |  | (260) |
Net loss | $ | (4,987) |  |  | $ | (69,752) |  |  | $ | (69,319) |
(1) The following table presents significant segment expenses within subscription service cost of sales:
| Year Ended December 31,
(in thousands) | 2024 |  | 2023 |  | 2022
Depreciation and amortization | $ | 25,349 |  |  | $ | 22,279 |  |  | $ | 21,426 |
(2) The following table presents significant segment expenses within general and administrative expense:
| Year Ended December 31,
(in thousands) | 2024 |  | 2023 |  | 2022
Stock-based compensation | $ | 19,644 |  |  | $ | 9,192 |  |  | $ | 8,697 |
Transaction costs | 8,454 |  |  | 2,273 |  |  | 1,300 |
(3) Other segment items for the Company include adjustment to contingent consideration liability and gain on insurance proceeds. See the consolidated statements of operations for additional information on these amounts. (4) Other segment items for the Company include other income (expense), net, loss on extinguishment of debt, interest expense, net, benefit from (provision for) income taxes, and net income from discontinued operations. See the consolidated statements of operations for additional information on these amounts. The following table represents revenues by country based on the location of the revenue:
| Year Ended December 31,
(in thousands) | 2024 |  | 2023 |  | 2022
United States | $ | 306,135 |  |  | $ | 253,115 |  |  | $ | 242,753 |
International | 43,847 |  |  | 23,599 |  |  | 19,594 |
Total | $ | 349,982 |  |  | $ | 276,714 |  |  | $ | 262,347 |
Schedule of Revenue by Geographic Area | The following table represents assets by country based on the location of the assets:
| December 31,
(in thousands) | 2024 |  | 2023 |  |
United States | $ | 599,945 |  |  | $ | 767,894 |  |  |
International | 780,782 |  |  | 34,712 |  |  |
Total | $ | 1,380,727 |  |  | $ | 802,606 |  |  |
Schedule of Revenue by Major Customers | Customers comprising 10% or more of the Company’s total revenues are summarized as follows:
| Year Ended December 31,
| 2024 |  | 2023 |  | 2022
McDonald’s Corporation | 15 | % |  | 12 | % |  | 17 | %
Yum! Brands, Inc. | 9 | % |  | 13 | % |  | 14 | %
Dairy Queen | 8 | % |  | 11 | % |  | 9 | %
All Others | 68 | % |  | 64 | % |  | 60 | %
| 100 | % |  | 100 | % |  | 100 | %

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- Definition Tabular disclosure of the names of foreign countries in which material long-lived assets other than financial instruments, long-term customer relationships of a financial institution, mortgage and other servicing rights, deferred policy acquisition costs, and deferred tax assets are located, and amount of such long-lived assets located in that country or foreign geographic area. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 41 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-41 + Details
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- Definition Tabular disclosure of the extent of the entity's reliance on its major customers, if revenues from transactions with a single external customer amount to 10 percent or more of entity revenues, including the disclosure of that fact, the total amount of revenues from each such customer, and the identity of the reportable segment or segments reporting the revenues. The entity need not disclose the identity of a major customer or the amount of revenues that each segment reports from that customer. For these purposes, a group of companies known to the entity to be under common control is considered a single customer, and the federal government, a state government, a local government such as a county or municipality, or a foreign government is each considered a single customer. + References No definition available. + Details
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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-25 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-22 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-30 + Details
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