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Segment and Related Information (Tables) | 9 Months Ended
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Sep. 30, 2025
Segment Reporting [Abstract] |
Schedule of Information of the Company's Segments | The following table presents revenues and significant segment expenses:
| Three Months Ended September 30, |  | Nine Months Ended September 30,
(in thousands) | 2025 |  | 2024 |  | 2025 |  | 2024
Total revenues, net | $ | 119,183 |  |  | $ | 96,754 |  |  | $ | 335,446 |  |  | $ | 244,977 |
Less: |  |  |  |  |  |  |
Subscription service cost of sales(1) | 25,300 |  |  | 19,928 |  |  | 70,616 |  |  | 48,140 |
Hardware cost of sales(1) | 24,474 |  |  | 16,779 |  |  | 60,306 |  |  | 46,243 |
Professional service cost of sales(1) | 11,860 |  |  | 9,923 |  |  | 31,433 |  |  | 30,415 |
Sales and marketing(1) | 12,046 |  |  | 10,181 |  |  | 35,420 |  |  | 30,349 |
General and administrative(1) | 23,583 |  |  | 20,760 |  |  | 69,062 |  |  | 56,428 |
Research and development(1) | 18,110 |  |  | 16,937 |  |  | 56,775 |  |  | 47,433 |
Depreciation and amortization | 9,082 |  |  | 7,876 |  |  | 26,726 |  |  | 21,125 |
Stock-based compensation | 7,821 |  |  | 5,887 |  |  | 22,889 |  |  | 16,583 |
Transaction costs | 1,171 |  |  | 1,125 |  |  | 2,887 |  |  | 6,103 |
Amortization of identifiable intangible assets | 3,389 |  |  | 2,699 |  |  | 10,042 |  |  | 5,577 |
Other segment items(2) | — |  |  | (147) |  |  | — |  |  | (747) |
Operating loss | $ | (17,653) |  |  | $ | (15,194) |  |  | $ | (50,710) |  |  | $ | (62,672) |
Other segment items(3) | (524) |  |  | (4,638) |  |  | (12,857) |  |  | 78,742 |
Net (loss) income | $ | (18,177) |  |  | $ | (19,832) |  |  | $ | (63,567) |  |  | $ | 16,070 |
(1) These amounts exclude stock-based compensation expense, depreciation and amortization expense, and transaction costs, which are presented separately as additional significant segment expenses. (2) Other segment items include adjustment to contingent consideration liability and gain on insurance proceeds. See the condensed consolidated statements of operations for additional information on these amounts. (3) Other segment items include other income (expense), net; loss on extinguishment of debt; interest expense, net; benefit from (provision for) income taxes; and net income from discontinued operations. See the condensed consolidated statements of operations for additional information on these amounts. The following table represents revenues by country based on the location of the revenue:
| Three Months Ended September 30, |  | Nine Months Ended September 30,
(in thousands) | 2025 |  | 2024 |  | 2025 |  | 2024
United States | $ | 98,181 |  |  | $ | 81,638 |  |  | $ | 278,568 |  |  | $ | 219,353 |
International | 21,002 |  |  | 15,116 |  |  | 56,878 |  |  | 25,624 |
Total | $ | 119,183 |  |  | $ | 96,754 |  |  | $ | 335,446 |  |  | $ | 244,977 |
Schedule of Revenue by Geographic Area | The following table represents assets by country based on the location of the assets:
(in thousands) | September 30, 2025 |  | December 31, 2024
United States | $ | 597,532 |  |  | $ | 599,945 |
International | 779,842 |  |  | 780,782 |
Total | $ | 1,377,374 |  |  | $ | 1,380,727 |
Schedule of Revenue by Major Customers | Customers accounting for 10% or more of the Company’s total revenues are summarized as follows:
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2025 |  | 2024 |  | 2025 |  | 2024
McDonald’s Corporation | 23 | % |  | 18 | % |  | 20 | % |  | 13 | %
All Others | 77 | % |  | 82 | % |  | 80 | % |  | 87 | %
Total | 100 | % |  | 100 | % |  | 100 | % |  | 100 | %

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- Definition Tabular disclosure of the extent of the entity's reliance on its major customers, if revenues from transactions with a single external customer amount to 10 percent or more of entity revenues, including the disclosure of that fact, the total amount of revenues from each such customer, and the identity of the reportable segment or segments reporting the revenues. The entity need not disclose the identity of a major customer or the amount of revenues that each segment reports from that customer. For these purposes, a group of companies known to the entity to be under common control is considered a single customer, and the federal government, a state government, a local government such as a county or municipality, or a foreign government is each considered a single customer. + References No definition available. + Details
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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-25 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-22 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-30 + Details
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