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Segment and Related Information | 9 Months Ended
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Sep. 30, 2025
Segment Reporting [Abstract] |
Segment and Related Information | Segment and Related Information The Company operates in one segment. There have been no changes to the Company’s reportable segment, the identification of the Chief Operating Decision Maker, or the methodology used to assess segment performance since the filing of our 2024 Annual Report. The following table presents revenues and significant segment expenses:
| Three Months Ended September 30, |  | Nine Months Ended September 30,
(in thousands) | 2025 |  | 2024 |  | 2025 |  | 2024
Total revenues, net | $ | 119,183 |  |  | $ | 96,754 |  |  | $ | 335,446 |  |  | $ | 244,977 |
Less: |  |  |  |  |  |  |
Subscription service cost of sales(1) | 25,300 |  |  | 19,928 |  |  | 70,616 |  |  | 48,140 |
Hardware cost of sales(1) | 24,474 |  |  | 16,779 |  |  | 60,306 |  |  | 46,243 |
Professional service cost of sales(1) | 11,860 |  |  | 9,923 |  |  | 31,433 |  |  | 30,415 |
Sales and marketing(1) | 12,046 |  |  | 10,181 |  |  | 35,420 |  |  | 30,349 |
General and administrative(1) | 23,583 |  |  | 20,760 |  |  | 69,062 |  |  | 56,428 |
Research and development(1) | 18,110 |  |  | 16,937 |  |  | 56,775 |  |  | 47,433 |
Depreciation and amortization | 9,082 |  |  | 7,876 |  |  | 26,726 |  |  | 21,125 |
Stock-based compensation | 7,821 |  |  | 5,887 |  |  | 22,889 |  |  | 16,583 |
Transaction costs | 1,171 |  |  | 1,125 |  |  | 2,887 |  |  | 6,103 |
Amortization of identifiable intangible assets | 3,389 |  |  | 2,699 |  |  | 10,042 |  |  | 5,577 |
Other segment items(2) | — |  |  | (147) |  |  | — |  |  | (747) |
Operating loss | $ | (17,653) |  |  | $ | (15,194) |  |  | $ | (50,710) |  |  | $ | (62,672) |
Other segment items(3) | (524) |  |  | (4,638) |  |  | (12,857) |  |  | 78,742 |
Net (loss) income | $ | (18,177) |  |  | $ | (19,832) |  |  | $ | (63,567) |  |  | $ | 16,070 |
(1) These amounts exclude stock-based compensation expense, depreciation and amortization expense, and transaction costs, which are presented separately as additional significant segment expenses. (2) Other segment items include adjustment to contingent consideration liability and gain on insurance proceeds. See the condensed consolidated statements of operations for additional information on these amounts. (3) Other segment items include other income (expense), net; loss on extinguishment of debt; interest expense, net; benefit from (provision for) income taxes; and net income from discontinued operations. See the condensed consolidated statements of operations for additional information on these amounts. The following table represents revenues by country based on the location of the revenue:
| Three Months Ended September 30, |  | Nine Months Ended September 30,
(in thousands) | 2025 |  | 2024 |  | 2025 |  | 2024
United States | $ | 98,181 |  |  | $ | 81,638 |  |  | $ | 278,568 |  |  | $ | 219,353 |
International | 21,002 |  |  | 15,116 |  |  | 56,878 |  |  | 25,624 |
Total | $ | 119,183 |  |  | $ | 96,754 |  |  | $ | 335,446 |  |  | $ | 244,977 |
The following table represents assets by country based on the location of the assets:
(in thousands) | September 30, 2025 |  | December 31, 2024
United States | $ | 597,532 |  |  | $ | 599,945 |
International | 779,842 |  |  | 780,782 |
Total | $ | 1,377,374 |  |  | $ | 1,380,727 |
Customers accounting for 10% or more of the Company’s total revenues are summarized as follows:
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2025 |  | 2024 |  | 2025 |  | 2024
McDonald’s Corporation | 23 | % |  | 18 | % |  | 20 | % |  | 13 | %
All Others | 77 | % |  | 82 | % |  | 80 | % |  | 87 | %
Total | 100 | % |  | 100 | % |  | 100 | % |  | 100 | %
No other customer within "All Others" accounted for 10% or more of the Company’s total revenue for the three and nine months ended September 30, 2025 or 2024.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-21 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name 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