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Segment and Related Information | 12 Months Ended
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Dec. 31, 2025
Segment Reporting [Abstract] |
Segment and Related Information | Segment and Related Information The Company operates in one segment. Our Chief Executive Officer, who serves as the Company's chief operating decision maker ("CODM"), uses aggregate financial information on a consolidated basis to allocate resources and assess performance. The CODM primarily uses net loss and operating loss to allocate resources and evaluate the Company's overall performance. The CODM uses these measures to compare results to prior periods and during our budgeting and forecasting process to assess profitability and enable decision making. Currently, our CODM does not regularly review or receive discrete asset information. The following tables present revenues and significant segment expenses:
| Year Ended December 31,
(in thousands) | 2025 |  | 2024 |  | 2023
Total revenues, net | $ | 455,547 |  |  | $ | 349,982 |  |  | $ | 276,714 |
Less (add): |  |  |  |  |
Subscription service cost of sales(1) | 100,285 |  |  | 70,888 |  |  | 41,414 |
Hardware cost of sales(1) | 81,690 |  |  | 65,486 |  |  | 79,819 |
Professional service cost of sales(1) | 42,973 |  |  | 40,960 |  |  | 42,600 |
Sales and marketing(1) | 47,569 |  |  | 40,613 |  |  | 36,832 |
General and administrative(1) | 90,993 |  |  | 77,272 |  |  | 58,190 |
Research and development(1) | 77,463 |  |  | 64,107 |  |  | 55,701 |
Depreciation and amortization | 35,610 |  |  | 29,455 |  |  | 25,156 |
Stock-based compensation | 30,645 |  |  | 24,487 |  |  | 14,291 |
Transaction costs | 3,682 |  |  | 8,454 |  |  | 2,273 |
Amortization of identifiable intangible assets | 13,408 |  |  | 8,452 |  |  | 1,858 |
Other segment items(2) | — |  |  | (1,095) |  |  | (9,700) |
Operating loss | $ | (68,771) |  |  | $ | (79,097) |  |  | $ | (71,720) |
Other segment items(3) | (15,690) |  |  | 74,110 |  |  | 1,968 |
Net loss | $ | (84,461) |  |  | $ | (4,987) |  |  | $ | (69,752) |
(1) These amounts exclude stock-based compensation expense, depreciation and amortization expense, and transaction costs, which are presented separately as additional significant segment expenses. (2) Other segment items include adjustment to contingent consideration liability and gain on insurance proceeds. See the consolidated statements of operations for additional information on these amounts. (3) Other segment items include other (expense) income, net; loss on extinguishment of debt; interest expense, net; (provision for) benefit from income taxes; and net income from discontinued operations. See the consolidated statements of operations for additional information on these amounts. The following table presents revenues by geographic area based on the location of the customer:
| Year Ended December 31,
(in thousands) | 2025 |  | 2024 |  | 2023
United States | $ | 378,772 |  |  | $ | 306,135 |  |  | $ | 253,115 |
International | 76,775 |  |  | 43,847 |  |  | 23,599 |
Total | $ | 455,547 |  |  | $ | 349,982 |  |  | $ | 276,714 |
The following table presents long-lived assets, which consist of property, plant, and equipment, net and lease right-of-use assets, by geographic area based on the location of the assets:
| December 31,
(in thousands) | 2025 |  | 2024 |  |
United States | $ | 15,369 |  |  | $ | 18,070 |  |  |
International | 6,093 |  |  | 4,258 |  |  |
Total | $ | 21,462 |  |  | $ | 22,328 |  |  |
Customers accounting for 10% or more of the Company’s total revenues are summarized as follows:
| Year Ended December 31,
| 2025 |  | 2024 |  | 2023
McDonald’s Corporation | 21 | % |  | 15 | % |  | 12 | %
Yum! Brands, Inc. | 8 | % |  | 9 | % |  | 13 | %
Dairy Queen | 7 | % |  | 8 | % |  | 11 | %
All Others | 64 | % |  | 68 | % |  | 64 | %
Total | 100 | % |  | 100 | % |  | 100 | %
No other customer within “All Others” accounted for 10% or more of the Company’s total revenue for the years ended 2025, 2024, and 2023.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-21 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name 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