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Revenue Recognition (Tables) | 6 Months Ended
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Jan. 31, 2020
Revenue Recognition and Deferred Revenue [Abstract] |
Schedule of revenues disaggregated by business segment and service offered to customers |
|  | Three Months Ended January 31, |  |  | Six Months Ended January 31, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
|  | (in thousands) |
Core Operations: |  |  |
Boss Revolution Calling |  | $ | 112,775 |  |  | $ | 122,146 |  |  | $ | 229,016 |  |  | $ | 245,659 |
Carrier Services |  |  | 101,659 |  |  |  | 127,896 |  |  |  | 215,176 |  |  |  | 270,118 |
Mobile Top-Up |  |  | 75,818 |  |  |  | 64,276 |  |  |  | 152,633 |  |  |  | 129,623 |
Other |  |  | 10,951 |  |  |  | 16,770 |  |  |  | 22,357 |  |  |  | 31,527 |
Growth |  |  | 9,777 |  |  |  | 6,862 |  |  |  | 19,370 |  |  |  | 12,872 |
Total Telecom & Payment Services |  |  | 310,980 |  |  |  | 337,950 |  |  |  | 638,552 |  |  |  | 689,799 |
net2phone-UCaaS |  |  | 7,939 |  |  |  | 6,027 |  |  |  | 15,161 |  |  |  | 10,832 |
net2phone-Platform Services |  |  | 4,971 |  |  |  | 5,496 |  |  |  | 10,376 |  |  |  | 11,158 |
Total net2phone |  |  | 12,910 |  |  |  | 11,523 |  |  |  | 25,537 |  |  |  | 21,990 |
Total |  | $ | 323,890 |  |  | $ | 349,473 |  |  | $ | 664,089 |  |  | $ | 711,789 |
Schedule of revenues disaggregated by geographic region |
(in thousands) |  | Telecom & Payment Services |  |  | net2phone |  |  | Total |
Three Months Ended January 31, 2020 |  |  |  |  |  |  |  |  |  |  |  |
United States |  | $ | 210,990 |  |  | $ | 8,575 |  |  | $ | 219,565 |
Outside the United States: |  |  |  |  |  |  |  |  |  |  |  |
United Kingdom |  |  | 36,151 |  |  |  | 3 |  |  |  | 36,154 |
Netherlands |  |  | 49,692 |  |  |  | — |  |  |  | 49,692 |
Other |  |  | 14,147 |  |  |  | 4,332 |  |  |  | 18,479 |
Total outside the United States |  |  | 99,990 |  |  |  | 4,335 |  |  |  | 104,325 |
Total |  | $ | 310,980 |  |  | $ | 12,910 |  |  | $ | 323,890 |
(in thousands) |  | Telecom & Payment Services |  |  | net2phone |  |  | Total |
Three Months Ended January 31, 2019 |  |  |  |  |  |  |  |  |  |  |  |
United States |  | $ | 225,246 |  |  | $ | 8,094 |  |  | $ | 233,340 |
Outside the United States: |  |  |  |  |  |  |  |  |  |  |  |
United Kingdom |  |  | 48,939 |  |  |  | 8 |  |  |  | 48,947 |
Netherlands |  |  | 48,057 |  |  |  | — |  |  |  | 48,057 |
Other |  |  | 15,708 |  |  |  | 3,421 |  |  |  | 19,129 |
Total outside the United States |  |  | 112,704 |  |  |  | 3,429 |  |  |  | 116,133 |
Total |  | $ | 337,950 |  |  | $ | 11,523 |  |  | $ | 349,473 |
(in thousands) |  | Telecom & Payment Services |  |  | net2phone |  |  | Total |
Six Months Ended January 31, 2020 |  |  |  |  |  |  |  |  |  |  |  |
United States |  | $ | 429,599 |  |  | $ | 17,108 |  |  | $ | 446,707 |
Outside the United States: |  |  |  |  |  |  |  |  |  |  |  |
United Kingdom |  |  | 71,943 |  |  |  | 7 |  |  |  | 71,950 |
Netherlands |  |  | 104,634 |  |  |  | — |  |  |  | 104,634 |
Other |  |  | 32,376 |  |  |  | 8,422 |  |  |  | 40,798 |
Total outside the United States |  |  | 208,953 |  |  |  | 8,429 |  |  |  | 217,382 |
Total |  | $ | 638,552 |  |  | $ | 25,537 |  |  | $ | 664,089 |
(in thousands) |  | Telecom & Payment Services |  |  | net2phone |  |  | Total |
Six Months Ended January 31, 2019 |  |  |  |  |  |  |  |  |  |  |  |
United States |  | $ | 456,870 |  |  | $ | 16,024 |  |  | $ | 472,894 |
Outside the United States: |  |  |  |  |  |  |  |  |  |  |  |
United Kingdom |  |  | 99,411 |  |  |  | 16 |  |  |  | 99,427 |
Netherlands |  |  | 98,979 |  |  |  | — |  |  |  | 98,979 |
Other |  |  | 34,539 |  |  |  | 5,950 |  |  |  | 40,489 |
Total outside the United States |  |  | 232,929 |  |  |  | 5,966 |  |  |  | 238,895 |
Total |  | $ | 689,799 |  |  | $ | 21,990 |  |  | $ | 711,789 |
Schedule of information about contract liability balance |
|  | Three Months Ended January 31, |  |  | Six Months Ended January 31, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
|  | (in thousands) |
Revenue recognized in the period from amounts included in the contract liability balance at the beginning of the period |  | $ | 28,586 |  |  | $ | 28,502 |  |  | $ | 34,234 |  |  | $ | 36,177 |
Schedule of deferred customer contract acquisition costs |
|  | January 31, 2020 |  |  | July 31, 2019 |
|  | (in thousands) |
Deferred customer contract acquisition costs included in "Other current assets" |  | $ | 1,992 |  |  | $ | 1,474 |
Deferred customer contract acquisition costs included in "Other assets" |  |  | 2,069 |  |  |  | 1,716 |
Total |  | $ | 4,061 |  |  | $ | 3,190 |
Schedule of amortization of deferred customer contract acquisition costs |
|  | Three Months Ended January 31, |  |  | Six Months Ended January 31, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
|  | (in thousands) |
Amortization of deferred customer contract acquisition costs |  | $ | 615 |  |  | $ | 557 |  |  | $ | 1,166 |  |  | $ | 752 |

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