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Revenue Recognition (Tables) | 9 Months Ended
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Apr. 30, 2020
Revenue Recognition and Deferred Revenue [Abstract] |
Schedule of revenues disaggregated by business segment and service offered to customers |
|  | Three Months Ended April 30, |  |  | Nine Months Ended April 30, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
|  | (in thousands) |
Core Operations: |  |  |
BOSS Revolution Calling |  | $ | 111,541 |  |  | $ | 120,455 |  |  | $ | 340,557 |  |  | $ | 366,114 |
Carrier Services |  |  | 87,306 |  |  |  | 120,955 |  |  |  | 302,482 |  |  |  | 391,073 |
Mobile Top-Up |  |  | 85,109 |  |  |  | 67,567 |  |  |  | 237,741 |  |  |  | 197,189 |
Other |  |  | 10,127 |  |  |  | 12,202 |  |  |  | 32,484 |  |  |  | 43,730 |
Growth |  |  | 14,707 |  |  |  | 7,659 |  |  |  | 34,078 |  |  |  | 20,531 |
Total Telecom & Payment Services |  |  | 308,790 |  |  |  | 328,838 |  |  |  | 947,342 |  |  |  | 1,018,637 |
net2phone-UCaaS |  |  | 8,137 |  |  |  | 6,651 |  |  |  | 23,298 |  |  |  | 17,483 |
net2phone-Platform Services |  |  | 4,409 |  |  |  | 5,766 |  |  |  | 14,785 |  |  |  | 16,924 |
Total net2phone |  |  | 12,546 |  |  |  | 12,417 |  |  |  | 38,083 |  |  |  | 34,407 |
Total |  | $ | 321,336 |  |  | $ | 341,255 |  |  | $ | 985,425 |  |  | $ | 1,053,044 |
Schedule of revenues disaggregated by geographic region |
(in thousands) |  | Telecom & Payment Services |  |  | net2phone |  |  | Total |
Three Months Ended April 30, 2020 |  |  |  |  |  |  |  |  |
United States |  | $ | 216,310 |  |  | $ | 8,344 |  |  | $ | 224,654 |
Outside the United States: |  |  |  |  |  |  |  |  |  |  |  |
United Kingdom |  |  | 26,360 |  |  |  | 3 |  |  |  | 26,363 |
Netherlands |  |  | 52,237 |  |  |  | — |  |  |  | 52,237 |
Other |  |  | 13,883 |  |  |  | 4,199 |  |  |  | 18,082 |
Total outside the United States |  |  | 92,480 |  |  |  | 4,202 |  |  |  | 96,682 |
Total |  | $ | 308,790 |  |  | $ | 12,546 |  |  | $ | 321,336 |
(in thousands) |  | Telecom & Payment Services |  |  | net2phone |  |  | Total |
Three Months Ended April 30, 2019 |  |  |  |  |  |  |  |  |
United States |  | $ | 216,271 |  |  | $ | 8,833 |  |  | $ | 225,104 |
Outside the United States: |  |  |  |  |  |  |  |  |  |  |  |
United Kingdom |  |  | 44,476 |  |  |  | 3 |  |  |  | 44,479 |
Netherlands |  |  | 48,817 |  |  |  | — |  |  |  | 48,817 |
Other |  |  | 19,274 |  |  |  | 3,581 |  |  |  | 22,855 |
Total outside the United States |  |  | 112,567 |  |  |  | 3,584 |  |  |  | 116,151 |
Total |  | $ | 328,838 |  |  | $ | 12,417 |  |  | $ | 341,255 |
(in thousands) |  | Telecom & Payment Services |  |  | net2phone |  |  | Total |
Nine Months Ended April 30, 2020 |  |  |  |  |  |  |  |  |
United States |  | $ | 645,909 |  |  | $ | 25,452 |  |  | $ | 671,361 |
Outside the United States: |  |  |  |  |  |  |  |  |  |  |  |
United Kingdom |  |  | 98,304 |  |  |  | 10 |  |  |  | 98,314 |
Netherlands |  |  | 156,870 |  |  |  | — |  |  |  | 156,870 |
Other |  |  | 46,259 |  |  |  | 12,621 |  |  |  | 58,880 |
Total outside the United States |  |  | 301,433 |  |  |  | 12,631 |  |  |  | 314,064 |
Total |  | $ | 947,342 |  |  | $ | 38,083 |  |  | $ | 985,425 |
(in thousands) |  | Telecom & Payment Services |  |  | net2phone |  |  | Total |
Nine Months Ended April 30, 2019 |  |  |  |  |  |  |  |  |
United States |  | $ | 673,141 |  |  | $ | 24,857 |  |  | $ | 697,998 |
Outside the United States: |  |  |  |  |  |  |  |  |  |  |  |
United Kingdom |  |  | 143,887 |  |  |  | 19 |  |  |  | 143,906 |
Netherlands |  |  | 147,796 |  |  |  | — |  |  |  | 147,796 |
Other |  |  | 53,813 |  |  |  | 9,531 |  |  |  | 63,344 |
Total outside the United States |  |  | 345,496 |  |  |  | 9,550 |  |  |  | 355,046 |
Total |  | $ | 1,018,637 |  |  | $ | 34,407 |  |  | $ | 1,053,044 |
Schedule of information about contract liability balance |
|  | Three Months Ended April 30, |  |  | Nine Months Ended April 30, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
|  | (in thousands) |
Revenue recognized in the period from amounts included in the contract liability balance at the beginning of the period |  | $ | 23,600 |  |  | $ | 25,282 |  |  | $ | 31,306 |  |  | $ | 30,363 |
Schedule of deferred customer contract acquisition costs |
|  | April 30, 2020 |  |  | July 31, 2019 |
|  | (in thousands) |
Deferred customer contract acquisition costs included in "Other current assets" |  | $ | 2,156 |  |  | $ | 1,474 |
Deferred customer contract acquisition costs included in "Other assets" |  |  | 2,162 |  |  |  | 1,716 |
Total |  | $ | 4,318 |  |  | $ | 3,190 |
Schedule of amortization of deferred customer contract acquisition costs |
|  | Three Months Ended April 30, |  |  | Nine Months Ended April 30, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
|  | (in thousands) |
Amortization of deferred customer contract acquisition costs |  | $ | 616 |  |  | $ | 466 |  |  | $ | 1,781 |  |  | $ | 1,218 |

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