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Revenue Recognition (Tables)
9 Months Ended
Apr. 30, 2020
Revenue Recognition and Deferred Revenue [Abstract]  
Schedule of revenues disaggregated by business segment and service offered to customers
   Three Months Ended
April 30,
   Nine Months Ended
April 30,
 
   2020   2019   2020   2019 
   (in thousands) 
Core Operations:    
BOSS Revolution Calling  $111,541   $120,455   $340,557   $366,114 
Carrier Services   87,306    120,955    302,482    391,073 
Mobile Top-Up   85,109    67,567    237,741    197,189 
Other   10,127    12,202    32,484    43,730 
Growth   14,707    7,659    34,078    20,531 
Total Telecom & Payment Services   308,790    328,838    947,342    1,018,637 
net2phone-UCaaS   8,137    6,651    23,298    17,483 
net2phone-Platform Services   4,409    5,766    14,785    16,924 
Total net2phone   12,546    12,417    38,083    34,407 
Total  $321,336   $341,255   $985,425   $1,053,044 
Schedule of revenues disaggregated by geographic region

(in thousands)  Telecom & Payment Services   net2phone   Total 
Three Months Ended April 30, 2020            
United States  $216,310   $8,344   $224,654 
Outside the United States:               
United Kingdom   26,360    3    26,363 
Netherlands   52,237        52,237 
Other   13,883    4,199    18,082 
Total outside the United States   92,480    4,202    96,682 
Total  $308,790   $12,546   $321,336 

 

(in thousands)  Telecom & Payment Services   net2phone   Total 
Three Months Ended April 30, 2019            
United States  $216,271   $8,833   $225,104 
Outside the United States:               
United Kingdom   44,476    3    44,479 
Netherlands   48,817        48,817 
Other   19,274    3,581    22,855 
Total outside the United States   112,567    3,584    116,151 
Total  $328,838   $12,417   $341,255 

 

(in thousands)  Telecom & Payment Services   net2phone   Total 
Nine Months Ended April 30, 2020            
United States  $645,909   $25,452   $671,361 
Outside the United States:               
United Kingdom   98,304    10    98,314 
Netherlands   156,870        156,870 
Other   46,259    12,621    58,880 
Total outside the United States   301,433    12,631    314,064 
Total  $947,342   $38,083   $985,425 

 

(in thousands)  Telecom & Payment Services   net2phone   Total 
Nine Months Ended April 30, 2019            
United States  $673,141   $24,857   $697,998 
Outside the United States:               
United Kingdom   143,887    19    143,906 
Netherlands   147,796        147,796 
Other   53,813    9,531    63,344 
Total outside the United States   345,496    9,550    355,046 
Total  $1,018,637   $34,407   $1,053,044 

Schedule of information about contract liability balance
   Three Months Ended
April 30,
   Nine Months Ended
April 30,
 
   2020   2019   2020   2019 
   (in thousands) 
Revenue recognized in the period from amounts included in the contract liability balance at the beginning of the period  $23,600   $25,282   $31,306   $30,363 
Schedule of deferred customer contract acquisition costs
   April 30,
2020
   July 31,
2019
 
   (in thousands) 
Deferred customer contract acquisition costs included in "Other current assets"  $2,156   $1,474 
Deferred customer contract acquisition costs included in "Other assets"   2,162    1,716 
Total  $4,318   $3,190 
Schedule of amortization of deferred customer contract acquisition costs
   Three Months Ended
April 30,
   Nine Months Ended
April 30,
 
   2020   2019   2020   2019 
   (in thousands) 
Amortization of deferred customer contract acquisition costs  $616   $466   $1,781   $1,218