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Revenue
3 Months Ended
Mar. 31, 2022
Revenue from Contract with Customer [Abstract]  
Revenue Revenue
Disaggregation of Revenue
The Company's revenues are derived from contracts with customers related to business outsourcing services that it provides. The following table presents the breakdown of the Company’s revenues by service offering:
Three months ended March 31,
(in thousands)20222021
Digital Customer Experience$159,731 $99,711 
Content Security45,852 36,127 
AI Services34,097 17,033 
Service revenue$239,680 $152,871 
The majority of the Company’s revenues are derived from contracts with customers who are located in the United States. However, the Company delivers its services from geographies outside of the United States. The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided from:
Three months ended March 31,
(in thousands)20222021
Philippines$120,080 $84,578 
United States79,131 50,757 
Rest of World40,469 17,536 
Service revenue$239,680 $152,871 
Contract Balances
Accounts receivable, net of allowance for doubtful accounts includes $89.4 million and $75.5 million of unbilled revenues as of March 31, 2022 and December 31, 2021, respectively.