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Revenue from Contracts with Customers (Tables) | 6 Months Ended
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Jun. 30, 2024
Revenue from Contract with Customer [Abstract] |
Schedule of Revenue by Service | The following table presents the breakdown of the Company’s revenues by service offering:
| Three months ended June 30, |  | Six months ended June 30,
(in thousands) | 2024 |  | 2023 |  | 2024 |  | 2023
Digital Customer Experience | $ | 148,352 |  |  | $ | 150,916 |  |  | $ | 291,843 |  |  | $ | 308,052 |
Trust and Safety | 59,066 |  |  | 45,209 |  |  | 114,338 |  |  | 85,807 |
AI Services | 30,510 |  |  | 33,044 |  |  | 59,217 |  |  | 70,616 |
Service revenue | $ | 237,928 |  |  | $ | 229,169 |  |  | $ | 465,398 |  |  | $ | 464,475 |
Schedule of Revenue by Geographic Area | The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided from:
| Three months ended June 30, |  | Six months ended June 30,
(in thousands) | 2024 |  | 2023 |  | 2024 |  | 2023
Philippines | $ | 138,308 |  |  | $ | 127,261 |  |  | $ | 269,521 |  |  | $ | 254,120 |
United States | 25,267 |  |  | 37,235 |  |  | 50,857 |  |  | 83,897 |
India | 29,468 |  |  | 28,995 |  |  | 58,377 |  |  | 57,238 |
Rest of World | 44,885 |  |  | 35,678 |  |  | 86,643 |  |  | 69,220 |
Service revenue | $ | 237,928 |  |  | $ | 229,169 |  |  | $ | 465,398 |  |  | $ | 464,475 |

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- Definition Tabular disclosure of revenue from external customers by geographic areas attributed to the entity's country of domicile and to foreign countries from which the entity derives revenue. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 41 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-41 + Details
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- Definition Tabular disclosure of entity-wide revenues from external customers for each product or service or each group of similar products or services if the information is not provided as part of the reportable operating segment information. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 40 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-40 + Details
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