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Revenue from Contracts with Customers
 6 Months Ended
Jun. 30, 2024
Revenue from Contract with Customer [Abstract]  
Revenue from Contracts with Customers Revenue from Contracts with Customers
Disaggregation of Revenue
The Company's revenues are derived from contracts with customers related to business outsourcing services that it provides. The following table presents the breakdown of the Company’s revenues by service offering:
Three months ended June 30,Six months ended June 30,
(in thousands)2024202320242023
Digital Customer Experience$148,352 $150,916 $291,843 $308,052 
Trust and Safety59,066 45,209 114,338 85,807 
AI Services30,510 33,044 59,217 70,616 
Service revenue$237,928 $229,169 $465,398 $464,475 
The majority of the Company’s revenues are derived from contracts with customers who are located in the United States. However, the Company delivers its services from geographies outside of the United States. The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided from:
Three months ended June 30,Six months ended June 30,
(in thousands)2024202320242023
Philippines$138,308 $127,261 $269,521 $254,120 
United States25,267 37,235 50,857 83,897 
India29,468 28,995 58,377 57,238 
Rest of World44,885 35,678 86,643 69,220 
Service revenue$237,928 $229,169 $465,398 $464,475 
Contract Balances
Accounts receivable, net of allowance for credit losses includes $78.0 million and $77.2 million of unbilled revenue as of June 30, 2024 and December 31, 2023, respectively.