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v3.20.4

Segment Information - Reconciliation of Total Segment Operating Income to Consolidated Operating Income (Details) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2020 | Sep. 30, 2020 | Jun. 30, 2020 | Mar. 31, 2020 | Dec. 31, 2019 | Sep. 30, 2019 | Jun. 30, 2019 | Mar. 31, 2019 | Dec. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenues | $ 469,240 | $ 356,976 | $ 330,984 | $ 332,393 | $ 405,588 | $ 344,141 | $ 322,432 | $ 299,893 | $ 1,489,593 | $ 1,372,054 | $ 1,207,295
Gross profit | $ 409,213 | $ 301,154 | $ 274,182 | $ 273,262 | $ 341,260 | $ 282,425 | $ 262,166 | $ 248,880 | 1,257,811 | 1,134,731 | 1,006,221
Direct costs |  |  |  |  |  |  |  |  | 923,200 | 857,651 | 761,941
Income from operations |  |  |  |  |  |  |  |  | 334,611 | 277,080 | 244,280
Reportable segments |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenues |  |  |  |  |  |  |  |  | 1,489,592 | 1,372,046 | 1,207,289
Gross profit |  |  |  |  |  |  |  |  | 1,257,858 | 1,134,723 | 1,006,216
Direct costs |  |  |  |  |  |  |  |  | 869,575 | 809,918 | 722,736
Income from operations |  |  |  |  |  |  |  |  | 388,283 | 324,805 | 283,480
Intersegment Eliminations |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenues |  |  |  |  |  |  |  |  | (229) | (300) | (60)
Gross profit |  |  |  |  |  |  |  |  | (229) | (300) | (60)
Direct costs |  |  |  |  |  |  |  |  | (229) | (300) | (60)
Corporate, Non-Segment |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenues |  |  |  |  |  |  |  |  | 1 | 8 | 6
Gross profit |  |  |  |  |  |  |  |  | (47) | 8 | 5
Direct costs |  |  |  |  |  |  |  |  | 53,625 | 47,733 | 39,205
Income from operations |  |  |  |  |  |  |  |  | (53,672) | (47,725) | (39,200)
Cloud Services Total | Reportable segments |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenues |  |  |  |  |  |  |  |  | 678,461 | 661,835 | 597,975
Gross profit |  |  |  |  |  |  |  |  | 524,200 | 517,565 | 475,821
Direct costs |  |  |  |  |  |  |  |  | 274,997 | 270,025 | 239,629
Income from operations |  |  |  |  |  |  |  |  | 249,203 | 247,540 | 236,192
Fax and Martech | Reportable segments |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenues |  |  |  |  |  |  |  |  | 386,276 | 378,444 | 360,479
Gross profit |  |  |  |  |  |  |  |  | 320,714 | 318,677 | 311,534
Direct costs |  |  |  |  |  |  |  |  | 116,923 | 119,574 | 125,963
Income from operations |  |  |  |  |  |  |  |  | 203,791 | 199,103 | 185,571
Voice, Backup, Security, and CPP | Reportable segments |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenues |  |  |  |  |  |  |  |  | 292,185 | 283,391 | 237,496
Gross profit |  |  |  |  |  |  |  |  | 203,486 | 198,888 | 164,287
Direct costs |  |  |  |  |  |  |  |  | 158,074 | 150,451 | 113,666
Income from operations |  |  |  |  |  |  |  |  | 45,412 | 48,437 | 50,621
Digital Media | Reportable segments |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenues |  |  |  |  |  |  |  |  | 811,360 | 710,511 | 609,374
Gross profit |  |  |  |  |  |  |  |  | 733,887 | 617,458 | 530,455
Direct costs |  |  |  |  |  |  |  |  | 594,807 | 540,193 | 483,167
Income from operations |  |  |  |  |  |  |  |  | $ 139,080 | $ 77,265 | $ 47,288

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