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v3.21.2

Segment Information (Reconciliation of Total Segment Operating Income to Consolidated Operating Income) (Details) - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended
--- | --- | ---
Jun. 30, 2021 | Jun. 30, 2020 | Jun. 30, 2021 | Jun. 30, 2020
Segment Reporting Information [Line Items] |  |  |  |
Revenues | $ 429,044 | $ 330,984 | $ 827,228 | $ 663,377
Gross profit | 365,707 | 274,182 | 706,068 | 547,444
Direct costs | 271,423 | 201,142 | 533,304 | 419,157
Income from operations | 94,284 | 73,040 | 172,764 | 128,287
Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 429,044 | 330,984 | 827,228 | 663,376
Gross profit | 365,716 | 274,219 | 706,142 | 547,480
Direct costs | 258,576 | 189,522 | 504,885 | 395,391
Income from operations | 107,140 | 84,697 | 201,257 | 152,089
Elimination of inter-segment |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | (292) | (61) | (410) | (144)
Gross profit | (76) | (61) | (126) | (144)
Direct costs | (76) | (61) | (126) | (144)
Corporate |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 0 | 0 | 0 | 1
Gross profit | (9) | (37) | (74) | (36)
Direct costs | 12,847 | 11,620 | 28,419 | 23,766
Income from operations | (12,856) | (11,657) | (28,493) | (23,802)
Total Cloud Services | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 175,359 | 167,058 | 346,788 | 336,842
Gross profit | 137,094 | 127,631 | 271,509 | 259,055
Direct costs | 74,060 | 62,835 | 145,001 | 135,320
Income from operations | 63,034 | 64,796 | 126,508 | 123,735
Fax and Martech | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 105,127 | 93,976 | 206,181 | 188,643
Gross profit | 85,760 | 77,245 | 169,749 | 156,714
Direct costs | 34,116 | 27,204 | 65,052 | 57,134
Income from operations | 51,644 | 50,041 | 104,697 | 99,580
Voice, Backup, Security and CPP | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 70,232 | 73,082 | 140,607 | 148,199
Gross profit | 51,334 | 50,386 | 101,760 | 102,341
Direct costs | 39,944 | 35,631 | 79,949 | 78,186
Income from operations | 11,390 | 14,755 | 21,811 | 24,155
Digital Media | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 253,977 | 163,987 | 480,850 | 326,678
Gross profit | 228,698 | 146,649 | 434,759 | 288,569
Direct costs | 184,592 | 126,748 | 360,010 | 260,215
Income from operations | $ 44,106 | $ 19,901 | $ 74,749 | $ 28,354

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