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v3.21.2

Segment Information (Reconciliation of Total Segment Operating Income to Consolidated Operating Income) (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2021 | Sep. 30, 2020 | Sep. 30, 2021 | Sep. 30, 2020
Segment Reporting Information [Line Items] |  |  |  |
Revenues | $ 444,252 | $ 356,976 | $ 1,271,480 | $ 1,020,353
Gross profit | 379,950 | 301,154 | 1,086,018 | 848,598
Direct costs | 283,809 | 223,716 | 849,742 | 642,873
Income from operations | 96,141 | 77,438 | 236,276 | 205,725
Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 444,252 | 356,976 | 1,271,480 | 1,020,352
Gross profit | 379,950 | 301,165 | 1,086,092 | 848,645
Direct costs | 268,443 | 209,326 | 805,957 | 617,321
Income from operations | 111,507 | 91,839 | 280,135 | 231,324
Elimination of inter-segment |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | (356) | (56) | (766) | (200)
Gross profit | (88) | (56) | (214) | (200)
Direct costs | (88) | (56) | (214) | (200)
Corporate |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 0 | 0 | 0 | 1
Gross profit | 0 | (11) | (74) | (47)
Direct costs | 15,366 | 14,390 | 43,785 | 25,552
Income from operations | (15,366) | (14,401) | (43,859) | (25,599)
Digital Media | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 262,429 | 186,784 | 743,280 | 513,462
Gross profit | 238,650 | 169,394 | 673,409 | 457,963
Direct costs | 188,950 | 143,312 | 548,960 | 410,109
Income from operations | 49,700 | 26,082 | 124,449 | 47,854
Total Cloud Services | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 182,179 | 170,248 | 528,966 | 507,090
Gross profit | 141,388 | 131,827 | 412,897 | 390,882
Direct costs | 79,581 | 66,070 | 257,211 | 207,412
Income from operations | 61,807 | 65,757 | 155,686 | 183,470
Fax and Martech | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 114,648 | 98,044 | 320,829 | 286,687
Gross profit | 91,993 | 81,435 | 261,742 | 238,149
Direct costs | 42,057 | 28,614 | 107,109 | 89,121
Income from operations | 49,936 | 52,821 | 154,633 | 149,028
Voice, Backup, Security and CPP | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Revenues | 67,531 | 72,204 | 208,137 | 220,403
Gross profit | 49,395 | 50,392 | 151,155 | 152,733
Direct costs | 37,524 | 37,456 | 150,102 | 118,291
Income from operations | $ 11,871 | $ 12,936 | $ 1,053 | $ 34,442

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