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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Revenues [Abstract]        
Revenue $ 70,404 $ 54,568 $ 193,025 $ 147,006
Cost of revenue:        
Amortization expense 2,679 2,634 8,034 7,588
Total cost of revenue 15,239 14,076 43,897 40,602
Gross profit 55,165 40,492 149,128 106,404
Operating expenses:        
Sales and marketing 23,251 16,962 65,735 48,850
Research and development 12,736 10,919 37,282 29,453
General and administrative 13,921 6,779 31,813 21,576
Amortization expense 5,633 5,627 16,941 16,886
Total operating expenses 55,541 40,287 151,771 116,765
Income (loss) from operations (376) 205 (2,643) (10,361)
Interest expense, net (1,207) (5,473) (10,675) (16,425)
Loss on extinguishment of debt (5,213)   (5,213)  
Foreign currency transaction loss (154) (861) (471) (1,311)
Other income, net   55 91 165
Loss before income tax benefit (6,950) (6,074) (18,911) (27,932)
Income tax benefit 1,857 1,404 5,105 6,581
Net loss $ (5,093) $ (4,670) $ (13,806) $ (21,351)
Net loss per share, basic and diluted $ (0.04) $ (0.05) $ (0.13) $ (0.21)
Weighted-average shares used to compute net loss per share, basic and diluted 113,203,074 102,791,023 106,333,836 102,727,198
Subscription        
Revenues [Abstract]        
Revenue $ 57,933 $ 41,916 $ 160,989 $ 112,872
Cost of revenue:        
Cost of revenue 10,117 8,045 28,127 22,425
Services/Professional Services        
Revenues [Abstract]        
Revenue 3,605 5,234 10,066 14,529
Cost of revenue:        
Cost of revenue 2,443 3,397 7,736 10,589
License        
Revenues [Abstract]        
Revenue $ 8,866 $ 7,418 $ 21,970 $ 19,605