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Summary of significant accounting policies - Schedule of Disaggregation of Revenue (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2023
Sep. 30, 2022
Sep. 30, 2023
Sep. 30, 2022
Non‑subscription revenue        
Total revenue $ 142,625 $ 124,557 $ 409,926 $ 348,453
Subscription        
Non‑subscription revenue        
Total revenue 138,521 118,524 396,342 330,132
Subscription | Subscription revenue        
Non‑subscription revenue        
Total revenue 138,521 118,524 396,342 330,132
SaaS subscription and support and maintenance | Subscription revenue        
Non‑subscription revenue        
Total revenue 133,626 112,351 380,954 312,992
On‑premise subscription | Subscription revenue        
Non‑subscription revenue        
Total revenue 4,895 6,173 15,388 17,140
Non‑subscription revenue | Non Recurring Revenue Generating Arrangements        
Non‑subscription revenue        
Total revenue 4,104 6,033 13,584 18,321
Professional services        
Non‑subscription revenue        
Total revenue 3,956 5,216 12,594 14,187
Professional services | Non Recurring Revenue Generating Arrangements        
Non‑subscription revenue        
Total revenue 3,956 5,216 12,594 14,187
Perpetual licenses        
Non‑subscription revenue        
Total revenue 148 817 990 4,134
Perpetual licenses | Non Recurring Revenue Generating Arrangements        
Non‑subscription revenue        
Total revenue $ 148 $ 817 $ 990 $ 4,134