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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2023
Sep. 30, 2022
Sep. 30, 2023
Sep. 30, 2022
Revenue:        
Total revenue $ 142,625 $ 124,557 $ 409,926 $ 348,453
Cost of revenue:        
Amortization expense 3,494 5,277 10,102 15,760
Total cost of revenue 32,239 31,195 92,869 88,814
Gross profit 110,386 93,362 317,057 259,639
Operating expenses:        
Sales and marketing 64,239 54,096 188,337 159,171
Research and development 34,704 30,799 101,501 89,584
General and administrative 35,896 30,061 100,298 103,994
Amortization expense 7,420 7,040 21,908 21,103
Total operating expenses 142,259 121,996 412,044 373,852
Loss from operations (31,873) (28,634) (94,987) (114,213)
Interest income (expense), net 1,687 45 4,453 (1,455)
Foreign currency transaction loss (2,647) (2,624) (995) (4,081)
Loss before income tax benefit (provision) (32,833) (31,213) (91,529) (119,749)
Income tax benefit (provision) 556 (89) (1,147) (321)
Net loss $ (32,277) $ (31,302) $ (92,676) $ (120,070)
Net loss per share, basic (in dollars per share) $ (0.26) $ (0.26) $ (0.74) $ (1.00)
Net loss per share, diluted (in dollars per share) $ (0.26) $ (0.26) $ (0.74) $ (1.00)
Weighted‑average shares used to compute net loss per share, basic (in shares) 125,537,246 121,014,325 124,455,109 120,188,587
Weighted‑average shares used to compute net loss per share, diluted (in shares) 125,537,246 121,014,325 124,455,109 120,188,587
Subscription        
Revenue:        
Total revenue $ 138,521 $ 118,524 $ 396,342 $ 330,132
Cost of revenue:        
Cost of revenue 25,009 22,334 72,354 62,870
Services        
Revenue:        
Total revenue 3,956 5,216 12,594 14,187
Cost of revenue:        
Cost of revenue 3,736 3,584 10,413 10,184
License        
Revenue:        
Total revenue $ 148 $ 817 $ 990 $ 4,134