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Segment and geographic information | 9 Months Ended
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Sep. 30, 2025
Segment Reporting [Abstract] |
Segment and geographic information | Segment and geographic information Segment Information Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources. We operate our business as one operating segment and therefore we have one reportable segment. The following table provides significant segment information regularly provided to our CODM:
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2025 |  | 2024 |  | 2025 |  | 2024
| (in thousands)
Revenue | $ | 183,494 |  |  | $ | 159,286 |  |  | $ | 527,616 |  |  | $ | 464,425 |
Less: |  |  |  |  |  |  |
Adjusted cost of revenue (1) | 35,381 |  |  | 29,388 |  |  | 100,729 |  |  | 85,970 |
Adjusted sales and marketing expense (2) | 48,471 |  |  | 51,551 |  |  | 154,984 |  |  | 156,294 |
Adjusted research and development expense (3) | 31,286 |  |  | 28,964 |  |  | 90,761 |  |  | 84,093 |
Adjusted general and administrative expense (4) | 21,118 |  |  | 21,695 |  |  | 62,770 |  |  | 64,712 |
Segment operating income | 47,238 |  |  | 27,688 |  |  | 118,372 |  |  | 73,356 |
Adjustments and reconciling items: |  |  |  |  |  |  |
Amortization expense | 13,054 |  |  | 9,996 |  |  | 35,788 |  |  | 30,345 |
Stock-based compensation | 21,938 |  |  | 25,407 |  |  | 74,145 |  |  | 72,269 |
Transaction-related costs | 3,454 |  |  | 488 |  |  | 8,090 |  |  | 5,262 |
Offering costs | — |  |  | — |  |  | — |  |  | 872 |
Payroll taxes related to stock-based compensation | 44 |  |  | 632 |  |  | 2,220 |  |  | 2,250 |
System transformation costs | 3,134 |  |  | 6,331 |  |  | 9,562 |  |  | 10,544 |
Restructuring and other cost optimization charges | 9,030 |  |  | 682 |  |  | 11,119 |  |  | 8,872 |
Extraordinary legal settlements and non-recurring litigation costs | — |  |  | 11 |  |  | — |  |  | (122) |
Consolidated operating loss | $ | (3,416) |  |  | $ | (15,859) |  |  | $ | (22,552) |  |  | $ | (56,936) |
(1) Adjusted cost of revenue includes cost of revenue in accordance with GAAP adjusted for amortization expense, stock-based compensation expense, transaction-related costs, payroll taxes related to stock-based compensation, system transformation costs, and restructuring and other cost optimization charges. (2) Adjusted sales and marketing expense includes sales and marketing expense in accordance with GAAP adjusted for stock-based compensation expense, transaction-related costs, payroll taxes related to stock-based compensation, system transformation costs, and restructuring and other cost optimization charges. (3) Adjusted research and development expense includes research and development expense in accordance with GAAP adjusted for stock-based compensation expense, transaction-related costs, payroll taxes related to stock-based compensation, system transformation costs, and restructuring and other cost optimization charges. (4) Adjusted general and administrative expense includes general and administrative expense in accordance with GAAP adjusted for stock-based compensation expense, transaction-related costs, offering costs, payroll taxes related to stock-based compensation, system transformation costs, restructuring and other cost optimization charges, and extraordinary legal settlements and non-recurring litigation costs. Our CODM does not review segment asset information for purposes of making operating decisions, assessing financial performance, or allocating resources. Geographic Information Revenue by geographic region as determined based on the location where the sale originated were as follows:
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2025 |  | 2024 |  | 2025 |  | 2024
| (in thousands)
The Americas (1) | $ | 122,005 |  |  | $ | 104,750 |  |  | $ | 348,751 |  |  | $ | 307,968 |
Europe, the Middle East, India, and Africa | 45,774 |  |  | 41,399 |  |  | 133,165 |  |  | 119,709 |
Asia Pacific | 15,715 |  |  | 13,137 |  |  | 45,700 |  |  | 36,748 |
| $ | 183,494 |  |  | $ | 159,286 |  |  | $ | 527,616 |  |  | $ | 464,425 |
(1) The vast majority of our Americas revenue comes from the U.S.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-21 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name 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