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Segment and geographic information
 9 Months Ended
Sep. 30, 2025
Segment Reporting [Abstract]  
Segment and geographic information Segment and geographic information
Segment Information
Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources. We operate our business as one operating segment and therefore we have one reportable segment. The following table provides significant segment information regularly provided to our CODM:
Three Months Ended September 30,Nine Months Ended September 30,
2025202420252024
(in thousands)
Revenue$183,494 $159,286 $527,616 $464,425 
Less:
Adjusted cost of revenue (1)
35,381 29,388 100,729 85,970 
Adjusted sales and marketing expense (2)
48,471 51,551 154,984 156,294 
Adjusted research and development expense (3)
31,286 28,964 90,761 84,093 
Adjusted general and administrative expense (4)
21,118 21,695 62,770 64,712 
Segment operating income47,238 27,688 118,372 73,356 
Adjustments and reconciling items:
Amortization expense13,054 9,996 35,788 30,345 
Stock-based compensation21,938 25,407 74,145 72,269 
Transaction-related costs
3,454 488 8,090 5,262 
Offering costs— — — 872 
Payroll taxes related to stock-based compensation44 632 2,220 2,250 
System transformation costs3,134 6,331 9,562 10,544 
Restructuring and other cost optimization charges
9,030 682 11,119 8,872 
Extraordinary legal settlements and non-recurring litigation costs
— 11 — (122)
Consolidated operating loss$(3,416)$(15,859)$(22,552)$(56,936)
(1) Adjusted cost of revenue includes cost of revenue in accordance with GAAP adjusted for amortization expense, stock-based compensation expense, transaction-related costs, payroll taxes related to stock-based compensation, system transformation costs, and restructuring and other cost optimization charges.
(2) Adjusted sales and marketing expense includes sales and marketing expense in accordance with GAAP adjusted for stock-based compensation expense, transaction-related costs, payroll taxes related to stock-based compensation, system transformation costs, and restructuring and other cost optimization charges.
(3) Adjusted research and development expense includes research and development expense in accordance with GAAP adjusted for stock-based compensation expense, transaction-related costs, payroll taxes related to stock-based compensation, system transformation costs, and restructuring and other cost optimization charges.
(4) Adjusted general and administrative expense includes general and administrative expense in accordance with GAAP adjusted for stock-based compensation expense, transaction-related costs, offering costs, payroll taxes related to stock-based compensation, system transformation costs, restructuring and other cost optimization charges, and extraordinary legal settlements and non-recurring litigation costs.
Our CODM does not review segment asset information for purposes of making operating decisions, assessing financial performance, or allocating resources.
Geographic Information
Revenue by geographic region as determined based on the location where the sale originated were as follows:
Three Months Ended September 30,Nine Months Ended September 30,
2025202420252024
(in thousands)
The Americas (1)
$122,005 $104,750 $348,751 $307,968 
Europe, the Middle East, India, and Africa45,774 41,399 133,165 119,709 
Asia Pacific15,715 13,137 45,700 36,748 
$183,494 $159,286 $527,616 $464,425 
(1) The vast majority of our Americas revenue comes from the U.S.