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Restructuring activities
9 Months Ended
Sep. 30, 2025
Restructuring and Related Activities [Abstract]  
Restructuring activities Restructuring activities
Strategic Reinvestment Plan
On July 15, 2025, the Company announced its strategic reinvestment plan, which is intended to reduce operating costs, improve operating margins, allow for strategic reinvestment, and continue advancing the Company’s ongoing commitment to profitable growth. The strategic reinvestment plan impacted approximately 6.4% of the Company’s full-time employees.
The Company incurred severance charges for the strategic reinvestment plan of $9.2 million for the nine months ended September 30, 2025, of which $6.9 million was recorded in sales and marketing expenses, $0.6 million was recorded in research and development expenses, and $1.7 million was recorded in general and administrative expenses on the condensed consolidated statement of operations.
The Company expects that the execution of the strategic reinvestment plan will be substantially complete by the end of the fourth quarter of 2025, subject to local law and consultation requirements. The following table summarizes our restructuring liability included in accrued liabilities in the condensed consolidated balance sheets (in thousands):
Balance, December 31, 2024$— 
Restructuring charges9,215 
Cash payments(7,609)
Balance, September 30, 2025
$1,606 
Workforce Reduction Plan
On January 25, 2024, the Company announced a workforce reduction plan intended to reduce operating costs, improve operating margins, and continue advancing the Company’s ongoing commitment to profitable growth. The workforce reduction plan impacted approximately 6% of the Company’s full-time employees. The workforce reduction plan was substantially complete by the end of the second quarter of 2024.
The Company incurred restructuring charges for the workforce reduction plan of $8.6 million for the nine months ended September 30, 2024, of which $6.5 million was recorded in sales and marketing expenses, $0.7 million was recorded in research and development expenses, and $1.4 million was recorded in general and administrative expenses on the condensed consolidated statement of operations. Restructuring charges incurred for the workforce reduction plan for the three months ended September 30, 2024 and the three and nine months ended September 30, 2025 were not material.
The following table summarizes our restructuring liability included in accrued liabilities in the condensed consolidated balance sheet (in thousands):
Balance, December 31, 2024$1,229 
Restructuring charges103 
Cash payments(1,332)
Balance, September 30, 2025
$—