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Stock-based compensation - Schedule of Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2025	Sep. 30, 2024	Sep. 30, 2025	Sep. 30, 2024
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	$ 21,938	$ 25,407	$ 74,145	$ 72,269
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	5,267	7,887	20,827	22,561
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	6,536	6,581	19,954	18,981
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	6,462	7,563	22,371	20,877
Subscription | Cost of revenue:
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	3,228	2,931	9,751	8,542
Services | Cost of revenue:
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	$ 445	$ 445	$ 1,242	$ 1,308

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- Definition

Amount of expense for award under share-based payment arrangement. Excludes amount capitalized.

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