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Segment and geographic information - Schedule of Significant Segment Information (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Revenues from External Customers and Long-Lived Assets [Line Items]        
Revenue $ 183,494 $ 159,286 $ 527,616 $ 464,425
Less:        
Loss from operations (3,416) (15,859) (22,552) (56,936)
Adjustments and reconciling items:        
Stock-based compensation 21,938 25,407 74,145 72,269
Reportable Segment        
Less:        
Loss from operations (3,416) (15,859) (22,552) (56,936)
Operating Segments | Reportable Segment        
Revenues from External Customers and Long-Lived Assets [Line Items]        
Revenue 183,494 159,286 527,616 464,425
Less:        
Adjusted cost of revenue 35,381 29,388 100,729 85,970
Adjusted sales and marketing expense 48,471 51,551 154,984 156,294
Adjusted research and development expense 31,286 28,964 90,761 84,093
Adjusted general and administrative expense 21,118 21,695 62,770 64,712
Loss from operations 47,238 27,688 118,372 73,356
Segment Reporting, Reconciling Item, Excluding Corporate Nonsegment | Reportable Segment        
Adjustments and reconciling items:        
Amortization expense 13,054 9,996 35,788 30,345
Stock-based compensation 21,938 25,407 74,145 72,269
Transaction-related costs 3,454 488 8,090 5,262
Offering costs 0 0 0 872
Payroll taxes related to stock-based compensation 44 632 2,220 2,250
System transformation costs 3,134 6,331 9,562 10,544
Restructuring and other cost optimization charges 9,030 682 11,119 8,872
Extraordinary legal settlements and non-recurring litigation costs $ 0 $ 11 $ 0 $ (122)