10-Q 1 rac10-q_q32016.htm 10-Q
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
Form 10-Q
(Mark One)

ý | QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2016
or

¨ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to
Commission File Number: 0-25370
Rent-A-Center, Inc.
(Exact name of registrant as specified in its charter)

Delaware |  | 45-0491516
(State or other jurisdiction of |  | (I.R.S. Employer
incorporation or organization) |  | Identification No.)

5501 Headquarters Drive
Plano, Texas 75024
(Address, including zip code of registrant’s
principal executive offices)
Registrant’s telephone number, including area code: 972-801-1100
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. YES ý NO ¨
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). YES ý NO ¨
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer, or a smaller reporting company. See definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer | ý |  |  | Accelerated filer | ¨
Non-accelerated filer | ¨ | (Do not check if a smaller reporting company) |  | Smaller reporting company | ¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). YES ¨ NO ý
Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of October 26, 2016:

Class |  | Outstanding
Common stock, $.01 par value per share |  | 53,149,617

TABLE OF CONTENTS

|  | Page No.
PART I. | FINANCIAL INFORMATION |
Item 1. | Consolidated Financial Statements |
| Consolidated Statements of Earnings for the three-month and nine-month periods ended September 30, 2016 and 2015 | 1
| Consolidated Statements of Comprehensive Income for the three-month and nine-month periods ended September 30, 2016 and 2015 | 2
| Consolidated Balance Sheets as of September 30, 2016, and December 31, 2015 | 3
| Consolidated Statements of Cash Flows for the nine-month periods ended September 30, 2016 and 2015 | 4
| Notes to Consolidated Financial Statements | 5
Item 2. | Management's Discussion and Analysis of Financial Condition and Results of Operations | 16
Item 3. | Quantitative and Qualitative Disclosures About Market Risk | 30
Item 4. | Controls and Procedures | 30
PART II. | OTHER INFORMATION |
Item 6. | Exhibits | 30
SIGNATURES |

i

Item 1. Consolidated Financial Statements.
RENT-A-CENTER, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF EARNINGS

| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2016 |  | 2015 |  | 2016 |  | 2015
(In thousands, except per share data) | Unaudited |  | Unaudited
Revenues |  |  |  |  |  |  |
Store |  |  |  |  |  |  |
Rentals and fees | $ | 595,179 |  |  | $ | 683,343 |  |  | $ | 1,915,184 |  |  | $ | 2,098,918 |
Merchandise sales | 73,219 |  |  | 80,932 |  |  | 281,703 |  |  | 300,498 |
Installment sales | 17,626 |  |  | 17,786 |  |  | 53,718 |  |  | 54,200 |
Other | 2,633 |  |  | 4,475 |  |  | 10,001 |  |  | 14,631 |
Total store revenues | 688,657 |  |  | 786,536 |  |  | 2,260,606 |  |  | 2,468,247 |
Franchise |  |  |  |  |  |  |
Merchandise sales | 3,113 |  |  | 2,456 |  |  | 12,083 |  |  | 10,022 |
Royalty income and fees | 2,107 |  |  | 2,613 |  |  | 6,459 |  |  | 6,318 |
Total revenues | 693,877 |  |  | 791,605 |  |  | 2,279,148 |  |  | 2,484,587 |
Cost of revenues |  |  |  |  |  |  |
Store |  |  |  |  |  |  |
Cost of rentals and fees | 159,454 |  |  | 178,094 |  |  | 504,834 |  |  | 548,618 |
Cost of merchandise sold | 68,684 |  |  | 82,043 |  |  | 253,473 |  |  | 282,128 |
Cost of installment sales | 5,553 |  |  | 5,854 |  |  | 17,240 |  |  | 18,125 |
Total cost of store revenues | 233,691 |  |  | 265,991 |  |  | 775,547 |  |  | 848,871 |
Other charges | — |  |  | 34,698 |  |  | — |  |  | 34,698 |
Franchise cost of merchandise sold | 2,960 |  |  | 2,304 |  |  | 11,273 |  |  | 9,284 |
Total cost of revenues | 236,651 |  |  | 302,993 |  |  | 786,820 |  |  | 892,853 |
Gross profit | 457,226 |  |  | 488,612 |  |  | 1,492,328 |  |  | 1,591,734 |
Operating expenses |  |  |  |  |  |  |
Store expenses |  |  |  |  |  |  |
Labor | 186,289 |  |  | 209,904 |  |  | 595,668 |  |  | 643,412 |
Other store expenses | 195,096 |  |  | 201,638 |  |  | 599,759 |  |  | 631,415 |
General and administrative expenses | 38,187 |  |  | 39,590 |  |  | 121,383 |  |  | 127,463 |
Depreciation, amortization and write-down of intangibles | 19,998 |  |  | 19,979 |  |  | 60,598 |  |  | 60,140 |
Other charges | 956 |  |  | 10,936 |  |  | 22,240 |  |  | 16,440 |
| 440,526 |  |  | 482,047 |  |  | 1,399,648 |  |  | 1,478,870 |
Operating profit | 16,700 |  |  | 6,565 |  |  | 92,680 |  |  | 112,864 |
Interest expense | 11,710 |  |  | 12,490 |  |  | 35,424 |  |  | 37,211 |
Interest income | (141 | ) |  | (153 | ) |  | (346 | ) |  | (525 | )
Earnings (loss) before income taxes | 5,131 |  |  | (5,772 | ) |  | 57,602 |  |  | 76,178 |
Income tax expense (benefit) | (1,050 | ) |  | (1,680 | ) |  | 16,414 |  |  | 29,825 |
NET EARNINGS (LOSS) | $ | 6,181 |  |  | $ | (4,092 | ) |  | $ | 41,188 |  |  | $ | 46,353 |
Basic earnings (loss) per common share | $ | 0.12 |  |  | $ | (0.08 | ) |  | $ | 0.78 |  |  | $ | 0.87 |
Diluted earnings (loss) per common share | $ | 0.12 |  |  | $ | (0.08 | ) |  | $ | 0.77 |  |  | $ | 0.87 |
Cash dividends declared per common share | $ | 0.08 |  |  | $ | 0.24 |  |  | $ | 0.24 |  |  | $ | 0.72 |

See accompanying notes to consolidated financial statements.
1

RENT-A-CENTER, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2016 |  | 2015 |  | 2016 |  | 2015
(In thousands) | Unaudited |  | Unaudited
Net earnings (loss) | $ | 6,181 |  |  | $ | (4,092 | ) |  | $ | 41,188 |  |  | $ | 46,353 |
Other comprehensive income (loss): |  |  |  |  |  |  |
Foreign currency translation adjustments | (921 | ) |  | (1,926 | ) |  | 152 |  |  | (3,308 | )
Total other comprehensive income (loss) | (921 | ) |  | (1,926 | ) |  | 152 |  |  | (3,308 | )
COMPREHENSIVE INCOME (LOSS) | $ | 5,260 |  |  | $ | (6,018 | ) |  | $ | 41,340 |  |  | $ | 43,045 |

See accompanying notes to consolidated financial statements.
2

RENT-A-CENTER, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS

| September 30, 2016 |  | December 31, 2015
(In thousands, except share and par value data) | Unaudited
ASSETS |  |  | Revised
Cash and cash equivalents | $ | 130,305 |  |  | $ | 60,363 |
Receivables, net of allowance for doubtful accounts of $3,244 and $3,614 in 2016 and 2015, respectively | 59,200 |  |  | 69,320 |
Prepaid expenses and other assets | 57,624 |  |  | 158,807 |
Rental merchandise, net |  |  |
On rent | 754,529 |  |  | 907,625 |
Held for rent | 215,901 |  |  | 228,847 |
Merchandise held for installment sale | 3,666 |  |  | 4,668 |
Property assets, net of accumulated depreciation of $508,629 and $482,448 in 2016 and 2015, respectively | 315,085 |  |  | 330,939 |
Goodwill | 206,755 |  |  | 206,122 |
Other intangible assets, net | 5,741 |  |  | 7,777 |
| $ | 1,748,806 |  |  | $ | 1,974,468 |
LIABILITIES |  |  |
Accounts payable – trade | $ | 97,578 |  |  | $ | 96,355 |
Accrued liabilities | 315,821 |  |  | 332,553 |
Deferred income taxes | 104,424 |  |  | 119,245 |
Senior debt, net | 187,761 |  |  | 419,648 |
Senior notes, net | 537,161 |  |  | 536,185 |
| 1,242,745 |  |  | 1,503,986 |
COMMITMENTS AND CONTINGENCIES |  |  |
STOCKHOLDERS’ EQUITY |  |  |
Common stock, $.01 par value; 250,000,000 shares authorized; 109,519,369 and 109,441,911 shares issued in 2016 and 2015, respectively | 1,095 |  |  | 1,094 |
Additional paid-in capital | 825,358 |  |  | 818,339 |
Retained earnings | 1,038,178 |  |  | 1,009,770 |
Treasury stock at cost, 56,369,752 shares in 2016 and 2015 | (1,347,677 | ) |  | (1,347,677 | )
Accumulated other comprehensive loss | (10,893 | ) |  | (11,044 | )
| 506,061 |  |  | 470,482 |
| $ | 1,748,806 |  |  | $ | 1,974,468 |

See accompanying notes to consolidated financial statements.
3

RENT-A-CENTER, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS

| Nine Months Ended September 30,
| 2016 |  | 2015
(In thousands) | Unaudited
Cash flows from operating activities |  |  | Revised
Net earnings | $ | 41,188 |  |  | $ | 46,353 |
Adjustments to reconcile net earnings to net cash provided by operating activities |  |  |
Depreciation of rental merchandise | 498,897 |  |  | 541,603 |
Bad debt expense | 11,247 |  |  | 10,850 |
Stock-based compensation expense | 7,439 |  |  | 6,948 |
Depreciation of property assets | 58,044 |  |  | 56,855 |
Loss on sale or disposal of property assets | 3,569 |  |  | 9,672 |
Amortization of intangibles | 1,761 |  |  | 2,605 |
Amortization of financing fees | 2,345 |  |  | 2,339 |
Deferred income taxes | (14,821 | ) |  | (103,433 | )
Excess tax benefit related to stock awards | — |  |  | (84 | )
Changes in operating assets and liabilities, net of effects of acquisitions |  |  |
Rental merchandise | (333,842 | ) |  | (428,099 | )
Receivables | (1,127 | ) |  | (8,610 | )
Prepaid expenses and other assets | 101,691 |  |  | 125,791 |
Accounts payable – trade | 1,223 |  |  | (28,929 | )
Accrued liabilities | (3,014 | ) |  | 15,434 |
Net cash provided by operating activities | 374,600 |  |  | 249,295 |
Cash flows from investing activities |  |  |
Purchase of property assets | (46,839 | ) |  | (61,125 | )
Proceeds from sale of stores | 4,506 |  |  | 12,165 |
Acquisitions of businesses | (3,086 | ) |  | (19,063 | )
Net cash used in investing activities | (45,419 | ) |  | (68,023 | )
Cash flows from financing activities |  |  |
Exercise of stock options | — |  |  | 1,394 |
Excess tax benefit related to stock awards | — |  |  | 84 |
Proceeds from debt | 51,610 |  |  | 390,535 |
Repayments of debt | (284,868 | ) |  | (518,983 | )
Dividends paid | (21,291 | ) |  | (38,251 | )
Net cash used in financing activities | (254,549 | ) |  | (165,221 | )
Effect of exchange rate changes on cash | (4,690 | ) |  | (2,105 | )
Net increase in cash and cash equivalents | 69,942 |  |  | 13,946 |
Cash and cash equivalents at beginning of period | 60,363 |  |  | 46,126 |
Cash and cash equivalents at end of period | $ | 130,305 |  |  | $ | 60,072 |

See accompanying notes to consolidated financial statements.
4

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
1. Basis of Presentation.
The interim consolidated financial statements of Rent-A-Center, Inc. included herein have been prepared by us pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). Certain information and footnote disclosures normally included in financial statements prepared in accordance with U.S. generally accepted accounting principles ("GAAP") have been condensed or omitted pursuant to the SEC’s rules and regulations, although we believe the disclosures are adequate to make the information presented not misleading. We suggest these financial statements be read in conjunction with the financial statements and notes included in our Annual Report on Form 10-K for the year ended December 31, 2015. In our opinion, the accompanying unaudited interim financial statements contain all adjustments, consisting only of those of a normal recurring nature, necessary to present fairly our results of operations and cash flows for the periods presented. The results of operations for the periods presented are not necessarily indicative of the results to be expected for the full year.
These financial statements include the accounts of Rent-A-Center, Inc. and its direct and indirect subsidiaries. All intercompany accounts and transactions have been eliminated. Unless the context indicates otherwise, references to “Rent-A-Center” refer only to Rent-A-Center, Inc., the parent, and references to “we,” “us” and “our” refer to the consolidated business operations of Rent-A-Center and any or all of its direct and indirect subsidiaries. We report four operating segments: Core U.S., Acceptance Now, Mexico and Franchising.
Our Core U.S. segment consists of company-owned rent-to-own stores in the United States, Canada and Puerto Rico that lease household durable goods to customers on a rent-to-own basis. We also offer merchandise on an installment sales basis in certain of our stores under the names “Get It Now” and “Home Choice.”
Our Acceptance Now segment generally offers the rent-to-own transaction to consumers who do not qualify for financing from the traditional retailer through kiosks located within such retailers’ locations. Those kiosks can be staffed by an Acceptance Now employee (staffed locations) or employ a virtual solution where customers initiate the rent-to-own transaction online in the retailers' locations using our tablet computer and our virtual solution (direct locations).
Our Mexico segment consists of our company-owned rent-to-own stores in Mexico that lease household durable goods to customers on a rent-to-own basis. Our stores in Mexico operate under the name “RAC - La mejor forma de comprar,” which translates as RAC - A better way to buy.
Rent-A-Center Franchising International, Inc., an indirect, wholly owned subsidiary of Rent-A-Center, is a franchisor of rent-to-own stores. Our Franchising segment’s primary source of revenue is the sale of rental merchandise to its franchisees, who in turn offer the merchandise to the general public for rent or purchase under a rent-to-own transaction. The balance of our Franchising segment’s revenue is generated primarily from royalties based on franchisees’ monthly gross revenues.
New Accounting Pronouncements. On April 7, 2015, the FASB issued ASU 2015-03, Simplifying the Presentation of Debt Issuance Costs, which requires debt issuance costs to be presented in the balance sheet as a direct deduction from the associated debt liability. Rent-A-Center adopted this ASU retrospectively as of January 1, 2016, and now reports debt issuance costs which were previously included in prepaid expenses and other assets as a deduction from the associated debt liabilities as disclosed in Notes 2 and 3 to the consolidated financial statements. This resulted in a reduction in prepaid expenses and other assets of $10.2 million and $12.5 million, respectively, a reduction in senior debt of $4.6 million and $6.0 million, respectively, and a reduction in senior notes of $5.6 million and $6.5 million, respectively, at September 30, 2016 and December 31, 2015. There was no impact to our results of operations or cash flows.
In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606), which clarifies existing accounting literature relating to how and when a company recognizes revenue. Under ASU 2014-09, a company will recognize revenue when it transfers promised goods or services to customers in an amount that reflects the consideration to which the company expects to be entitled in exchange for those goods and services. On July 9, 2015, the FASB approved a one-year deferral of the effective date. In March 2016, the FASB issued ASU 2016-08, Revenue from Contracts with Customers (Topic 606): Principal versus Agent Considerations (Reporting Revenue Gross versus Net), which amends ASU 2014-09 relating to how and when a company recognizes revenue when another party is involved in providing a good or service to a customer. Under Topic 606, a company will recognize revenue on a gross basis when it provides a good or service to a customer (acts as the principal in a transaction), and on a net basis when it arranges for the good or service to be provided to the customer by another party (acts as an agent in a transaction). ASU 2016-08 provides additional guidance for determining whether a company acts as a principal or agent, depending primarily on whether a company controls goods or services before delivery to the customer. In April 2016, the FASB issued ASU 2016-10, Revenue from Contracts with Customers (Topic 606): Identifying Performance Obligations and Licensing, which provides additional guidance related to the identification of performance obligations within the contract, and licensing. In May 2016, the FASB issued ASU 2016-12, Revenue from Contracts with Customers (Topic 606): Narrow-Scope Improvements and Practical Expedients, which provides additional guidance related to certain technical areas within ASU 2014-09. The adoption of these additional ASUs must be concurrent with the adoption
5

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
of ASU 2014-09, which will be required for Rent-A-Center beginning January 1, 2018, with early adoption permitted as of the original effective date. These ASUs allow adoption with either retrospective application to each prior period presented, or retrospective application with the cumulative effect recognized as of the date of initial application. We are currently in the process of determining what impact the adoption of these ASUs will have on our financial position, results of operations and cash flows, and we are evaluating the adoption date and transition alternatives.
In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842), which replaces existing accounting literature relating to the classification of, and accounting for, leases. Under ASU 2016-02, a company must recognize for all leases (with the exception of leases with terms less than 12 months) a liability representing a lessee's obligation to make lease payments arising from a lease, and a right-of-use asset representing the lessee's right to use, or control the use of, a specified asset for the lease term. Lessor accounting is largely unchanged, with certain improvements to align lessor accounting with the lessee accounting model and Topic 606, Revenue from Contracts with Customers. The adoption of ASU 2016-02 will be required for Rent-A-Center beginning January 1, 2019, with early adoption permitted. The ASU must be adopted using a modified retrospective transition, applying the new criteria to all leases existing or entered into after the beginning of the earliest comparative period in the consolidated financial statements. We are currently in the process of determining what impact the adoption of this ASU will have on our financial position, results of operations and cash flows, and we are evaluating the adoption date and transition alternatives.
In March 2016, the FASB issued ASU 2016-09, Compensation - Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting, which includes multiple provisions intended to simplify various aspects of the accounting for share-based payments. The adoption of ASU 2016-09 will be required for Rent-A-Center beginning January 1, 2017. ASU 2016-09 requires that certain provisions be adopted using a modified retrospective transition and other provisions retrospectively. We are currently in the process of determining what impact the adoption of this ASU will have on our financial position, results of operations and cash flows, and we are evaluating the adoption date and transition alternatives.
In August 2016, the FASB issued ASU 2016-15, Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments, which provides guidance on the treatment of cash receipts and cash payments for certain types of cash transactions, to eliminate diversity in practice in the presentation of the cash flow statement. The adoption of ASU 2016-15 will be required for Rent-A-Center on a retrospective basis beginning January 1, 2018, with early adoption permitted. We are currently in the process of determining the adoption date and what impact the adoption of this ASU will have on our presentation of cash flows.
From time to time, new accounting pronouncements are issued by the FASB or other standards setting bodies that we adopt as of the specified effective date. Unless otherwise discussed, we believe the impact of any other recently issued standards that are not yet effective are either not applicable to us at this time or will not have a material impact on our consolidated financial statements upon adoption.
2. Senior Debt.
On March 19, 2014, we entered into a Credit Agreement (the "Credit Agreement") among the Company, the several lenders from time to time parties to the Credit Agreement, Bank of America, N.A., BBVA Compass Bank, Wells Fargo Bank, National Association and SunTrust Bank, as syndication agents, and JPMorgan Chase Bank, N.A., as administrative agent. The Credit Agreement represents a refinancing of our senior secured debt outstanding under our prior credit agreement, the Fourth Amended and Restated Credit Agreement, dated as of May 28, 2003, as amended and restated as of July 14, 2011, and as amended by the First Amendment dated as of April 13, 2012, among the Company, the several banks and other financial institutions or entities from time to time parties thereto, and JPMorgan Chase Bank, N.A., as administrative agent (as amended, the "Prior Credit Agreement"). The Credit Agreement provides a $900.0 million senior credit facility consisting of $225.0 million in term loans (the "Term Loans") and a $675.0 million revolving credit facility (the "Revolving Facility"). The Term Loans are scheduled to mature on March 19, 2021, and the Revolving Facility has a scheduled maturity of March 19, 2019.
6

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
Also on March 19, 2014, we borrowed $225.0 million in Term Loans and $100.0 million under the Revolving Facility and utilized the proceeds to repay our prior senior secured debt outstanding under the Prior Credit Agreement. The Term Loans are payable in consecutive quarterly installments each in an aggregate principal amount of $562,500, with a final installment equal to the remaining principal balance of the Term Loans due on March 19, 2021. In the event our Consolidated Total Leverage Ratio exceeds 2.5:1, we are also required to pay down the Term Loans by a percentage of annual excess cash flow, as defined in the Credit Agreement. Additional payments will be equal to 25% of annual excess cash flows if the Consolidated Total Leverage Ratio is between 2.5:1 and 3.0:1, increasing to 50% of annual excess cash flows if the Consolidated Leverage Ratio is greater than 3.0:1. We made a mandatory excess cash flow prepayment in March 2016 with respect to our results for the year ended December 31, 2015, of approximately $27 million. No mandatory excess cash flow prepayment was made with respect to the year ended December 31, 2014. We are further required to pay down the Term Loans with proceeds from certain asset sales or borrowings as defined in the Credit Agreement.
The amounts outstanding under the Term Loans were $192.4 million at September 30, 2016, and there were no outstanding borrowings under the Revolving Facility at September 30, 2016. Outstanding borrowings for senior debt at September 30, 2016 were reduced by total unamortized issuance costs of $4.6 million. The amounts outstanding under the Term Loan and Revolving Facility at December 31, 2015, were $221.1 million and $190.0 million, respectively. Outstanding borrowings for senior debt at December 31, 2015 were reduced by total unamortized issuance costs of $6.0 million.
The full amount of the Revolving Facility may be used for the issuance of letters of credit, of which $90.7 million had been so utilized as of September 30, 2016, and at which date $584.3 million was available.
Borrowings under the Revolving Facility bear interest at varying rates equal to either the Eurodollar rate plus 1.50% to 2.75%, or the prime rate plus 0.50% to 1.75% (ABR), at our election. The margins on the Eurodollar loans and on the ABR loans for borrowings under the Revolving Facility, which were 2.00% and 1.00%, respectively, at September 30, 2016, may fluctuate based upon an increase or decrease in our consolidated total leverage ratio as defined by a pricing grid included in the Credit Agreement. The margins on the Eurodollar loans and on the ABR loans for Term Loans are 3.00% and 2.00%, respectively, but may also fluctuate in the event the all-in pricing for any subsequent incremental Term Loan exceeds the all-in pricing for prior Term Loans by more than 0.50% per annum. A commitment fee equal to 0.30% to 0.50% of the unused portion of the Revolving Facility is payable quarterly, and fluctuates dependent upon an increase or decrease in our consolidated total leverage ratio. The commitment fee during the third quarter of 2016 was equal to 40.00% of the unused portion of the Revolving Facility.
Our borrowings under the Credit Agreement are, subject to certain exceptions, secured by a security interest in substantially all of our tangible and intangible assets, including intellectual property, and are also secured by a pledge of the capital stock of our U.S. subsidiaries.
The Credit Agreement also permits us to increase the amount of the Term Loans and/or the Revolving Facility from time to time on up to three occasions, in an aggregate amount of no more than $250.0 million, provided that we are not in default at the time and have obtained the consent of the administrative agent and the lenders providing such increase.
Subject to a number of exceptions, the Credit Agreement contains, without limitation, covenants that generally limit our ability and the ability of our subsidiaries to:

• | incur additional debt;

• | repurchase capital stock, repurchase 6.625% notes and 4.75% notes and/or pay cash dividends when total leverage is greater than 2.5:1 (subject to an exception for cash dividends in an amount not to exceed $20.0 million annually);

• | incur liens or other encumbrances;

• | merge, consolidate or sell substantially all property or business;

• | sell, lease or otherwise transfer assets (other than in the ordinary course of business);

• | make investments or acquisitions (unless they meet financial tests and other requirements); or

• | enter into an unrelated line of business.

The Credit Agreement requires us to comply with several financial covenants, including: (i) a consolidated total leverage ratio of no greater than 4.25:1 from the quarter ended December 31, 2015, to the quarter ended September 30, 2016, and 4.00:1 thereafter; (ii) a consolidated senior secured leverage ratio of no greater than 2.75:1; and (iii) a consolidated fixed charge coverage ratio of no less than 1.50:1 (pursuant to the Second Amendment discussed below).
On February 1, 2016, we entered into a First Amendment (the “First Amendment”), with JPMorgan Chase Bank, N.A., as administrative agent, the other agents party thereto and the lenders party thereto, to the Credit Agreement. The First Amendment permits us to make Restricted Payments (as such term is defined in the Credit Agreement) with respect to repurchases of and dividends upon our capital stock and repurchases of our senior unsecured notes, in an aggregate amount during any fiscal year
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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
not to exceed $20 million, if after giving pro forma effect thereto the Consolidated Senior Leverage Ratio (as such term is defined in the Credit Agreement) is greater than 2.50:1 and less than or equal to 3.75:1. The First Amendment is included as an exhibit to our Current Report on Form 8-K dated as of February 1, 2016.
On October 4, 2016, we entered into a Second Amendment (the “Second Amendment”), effective as of September 30, 2016, with JPMorgan Chase Bank, N.A., as administrative agent, the other agents party thereto and the lenders party thereto, to the Credit Agreement. The Second Amendment (i) reduces the maximum Consolidated Senior Secured Leverage Ratio from 2.75 to 1.00 to 2.50 to 1.00, beginning with the quarter ended December 31, 2016, and (ii) reduces the minimum Consolidated Fixed Charge Coverage Ratio covenant level from 1.75 to 1.00 to 1.50 to 1.00, beginning with the quarter ended September 30, 2016. We may elect to increase the minimum Consolidated Fixed Charge Coverage Ratio to 1.75 to 1.00.
The Second Amendment also effects the following changes to our ability to make certain Restricted Payments:
When the Consolidated Fixed Charge Coverage Ratio covenant level is 1.5 to 1.00, only regularly scheduled dividends are payable up to annual maximums as follows:

• | When the Consolidated Senior Leverage Ratio is less than or equal to 2.5 to 1.00, a maximum of $25 million annually

• | When the Consolidated Senior Leverage Ratio is between 2.5 to 1.00 and 3.75 to 1.00, a maximum of $20 million annually (including Notes Payments)

• | When the Consolidated Senior Leverage Ratio is over 3.75 to 1.00, a maximum of $15 million annually (including Notes Payments)

Share repurchases are not permitted when the Consolidated Fixed Charge Coverage Ratio covenant level is 1.5 to 1.00.
When the Consolidated Fixed Charge Coverage Ratio covenant level is 1.75 to 1.00, Stock Payments (dividend & share repurchase) are permitted up to annual maximums as follows:

• | When the Consolidated Senior Leverage Ratio is less than or equal to 2.5 to 1.00:

AND available revolving commitments are greater than or equal to $400 million, then a maximum of $50 million annually
AND available revolving commitments are less than $400 million, then a maximum of $40 million annually

• | When the Consolidated Senior Leverage Ratio is between 2.5 to 1.00 and 3.75 to 1.00, then a maximum of $20 million annually (including Notes Payments)

• | When the Consolidated Senior Leverage Ratio is over 3.75 to 1.00, then a maximum of $15 million annually (including Notes Payments)

We retain the ability to repurchase senior notes when the Consolidated Senior Leverage Ratio is less than or equal to 2.50 to 1.00.
In connection with the Second Amendment, we paid customary amendment fees to the Agent and the lenders that provided their consent to the Amendment of approximately $1.0 million, which were capitalized and will be amortized to interest expense over the remaining term of the agreement.
The Second Amendment is included as an exhibit to our Current Report on Form 8-K dated as of October 4, 2016.
The table below shows the required and actual ratios under the Credit Agreement calculated as of September 30, 2016:

| Required Ratio |  | Actual Ratio
Consolidated total leverage ratio | No greater than |  | 4.25:1 |  | 2.52:1
Consolidated senior secured leverage ratio | No greater than |  | 2.75:1 |  | 0.35:1
Consolidated fixed charge coverage ratio | No less than |  | 1.50:1 |  | 1.72:1

These financial covenants, as well as the related components of their computation, are defined in the Credit Agreement, which is included as an exhibit to our Current Report on Form 8-K dated as of March 19, 2014. In accordance with the Credit Agreement, the actual consolidated total leverage ratio was calculated by dividing the consolidated funded debt outstanding at September 30, 2016 ($629.8 million) by consolidated EBITDA for the 12-month period ending September 30, 2016 ($249.6 million). For purposes of the covenant calculations, (i) “consolidated funded debt” is defined as outstanding indebtedness less cash in excess of $25.0 million, and (ii) “consolidated EBITDA” is generally defined as consolidated net income (a) plus the sum of income taxes, interest expense, depreciation and amortization expense, extraordinary non-cash expenses or losses, and other non-cash charges, and (b) minus the sum of interest income, extraordinary income or gains, other non-cash income, and cash payments with respect to extraordinary non-cash expenses or losses recorded in prior fiscal quarters. Consolidated EBITDA is a non-GAAP financial measure that is presented not as a measure of operating results, but rather as a measure used to determine covenant compliance under our senior credit facilities.
8

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
The actual consolidated senior secured leverage ratio was calculated pursuant to the Credit Agreement by dividing the consolidated senior secured debt outstanding at September 30, 2016 ($87.1 million) by consolidated EBITDA for the 12-month period ending September 30, 2016 ($249.6 million). For purposes of the covenant calculation, “consolidated senior secured debt” is generally defined as the aggregate principal amount of consolidated funded debt that is then secured by liens on property or assets of the Company or its subsidiaries, less cash greater than $25 million.
The actual consolidated fixed charge coverage ratio was calculated pursuant to the Credit Agreement by dividing the sum of consolidated EBITDA and consolidated lease expense for the 12-month period ending September 30, 2016 ($485.2 million), by consolidated fixed charges for the 12-month period ending September 30, 2016 ($282.7 million). For purposes of the covenant calculation, “consolidated fixed charges” is defined as the sum of consolidated interest expense and consolidated lease expense.
Events of default under the Credit Agreement include customary events, such as a cross-acceleration provision in the event that we default on other debt. In addition, an event of default under the Credit Agreement would occur if a change of control occurs. This is defined to include the case where a third party becomes the beneficial owner of 35% or more of our voting stock or certain changes in the composition of Rent-A-Center’s Board of Directors occur. An event of default would also occur if one or more judgments were entered against us of $50.0 million or more and such judgments were not satisfied or bonded pending appeal within 30 days after entry.
We utilize our Revolving Facility for the issuance of letters of credit, as well as to manage normal fluctuations in operational cash flow caused by the timing of cash receipts. In that regard, we may from time to time draw funds under the Revolving Facility for general corporate purposes. Amounts are drawn as needed due to the timing of cash flows and are generally paid down as cash is generated by our operating activities.
In addition to the senior credit facilities discussed above, we maintain a $20.0 million unsecured, revolving line of credit with INTRUST Bank, N.A. to facilitate cash management. There were no outstanding borrowings against this this line of credit at September 30, 2016, and $14.6 million at December 31, 2015. The line of credit generally renews on August 21 of each year. Borrowings under this line of credit bear interest at the greater of a variable rate or 2.0%.
The table below shows the scheduled maturity dates of our outstanding debt at September 30, 2016:

| Term Loan |  | Revolving Facility |  | INTRUST Line of Credit |  | Total
Year Ending December 31, | (In thousands)
2016 | $ | 563 |  |  | $ | — |  |  | $ | — |  |  | $ | 563 |
2017 | 2,250 |  |  | — |  |  | — |  |  | 2,250 |
2018 | 2,250 |  |  | — |  |  | — |  |  | 2,250 |
2019 | 2,250 |  |  | — |  |  | — |  |  | 2,250 |
2020 | 2,250 |  |  | — |  |  | — |  |  | 2,250 |
Thereafter | 182,813 |  |  | — |  |  | — |  |  | 182,813 |
| $ | 192,376 |  |  | $ | — |  |  | $ | — |  |  | $ | 192,376 |

3. Subsidiary Guarantors – Senior Notes.
Senior Notes Due 2020. On November 2, 2010, we issued $300.0 million in senior unsecured notes due November 2020, bearing interest at 6.625%, pursuant to an indenture dated November 2, 2010, among Rent-A-Center, Inc., its subsidiary guarantors and The Bank of New York Mellon Trust Company, as trustee. A portion of the proceeds of this offering were used to repay approximately $200.0 million of outstanding term debt under our Prior Credit Agreement. The remaining net proceeds were used to repurchase shares of our common stock. The principal amount of the 6.625% notes outstanding as of September 30, 2016, and December 31, 2015, was $292.7 million, reduced by $2.6 million and $3.1 million of unamortized issuance costs, respectively.
Senior Notes Due 2021. On May 2, 2013, we issued $250.0 million in senior unsecured notes due May 2021, bearing interest at 4.750%, pursuant to an indenture dated May 2, 2013, among Rent-A-Center, Inc., its subsidiary guarantors and The Bank of New York Mellon Trust Company, as trustee. A portion of the proceeds of this offering were used to repurchase shares of our common stock under a $200.0 million accelerated stock buyback program. The remaining net proceeds were used to repay outstanding revolving debt under our Prior Credit Agreement. The principal amount of the 4.750% notes outstanding as of September 30, 2016, and December 31, 2015, was $250.0 million, reduced by $3.0 million and $3.4 million of unamortized issuance costs, respectively.
9

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
The indentures governing the 6.625% notes and the 4.750% notes are substantially similar. Each indenture contains covenants that limit our ability to:

• | incur additional debt;

• | sell assets or our subsidiaries;

• | grant liens to third parties;

• | pay cash dividends or repurchase stock when total leverage is greater than 2.5:1 (subject to an exception for cash dividends in an amount not to exceed $20 million annually); and

• | engage in a merger or sell substantially all of our assets.

Events of default under each indenture include customary events, such as a cross-acceleration provision in the event that we default in the payment of other debt due at maturity or upon acceleration for default in an amount exceeding $50.0 million, as well as in the event a judgment is entered against us in excess of $50.0 million that is not discharged, bonded or insured.
The 6.625% notes may be redeemed on or after November 15, 2015, at our option, in whole or in part, at a premium declining from 103.313%. The 6.625% notes may be redeemed on or after November 15, 2018, at our option, in whole or in part, at par. The 6.625% notes also require that upon the occurrence of a change of control (as defined in the 2010 indenture), the holders of the notes have the right to require us to repurchase the notes at a price equal to 101% of the original aggregate principal amount, together with accrued and unpaid interest, if any, to the date of repurchase.
The 4.750% notes may be redeemed on or after May 1, 2016, at our option, in whole or in part, at a premium declining from 103.563%. The 4.750% notes may be redeemed on or after May 1, 2019, at our option, in whole or in part, at par. The 4.750% notes also require that upon the occurrence of a change of control (as defined in the 2013 indenture), the holders of the notes have the right to require us to repurchase the notes at a price equal to 101% of the original aggregate principal amount, together with accrued and unpaid interest, if any, to the date of repurchase.
Any mandatory repurchase of the 6.625% notes and/or the 4.750% notes would trigger an event of default under our Credit Agreement. We are not required to maintain any financial ratios under either of the indentures.
Rent-A-Center and its subsidiary guarantors have fully, jointly and severally, and unconditionally guaranteed the obligations of Rent-A-Center with respect to the 6.625% notes and the 4.750% notes. Rent-A-Center has no independent assets or operations, and each subsidiary guarantor is 100% owned directly or indirectly by Rent-A-Center. The only direct or indirect subsidiaries of Rent-A-Center that are not guarantors are minor subsidiaries. There are no restrictions on the ability of any of the subsidiary guarantors to transfer funds to Rent-A-Center in the form of loans, advances or dividends, except as provided by applicable law.
4. Fair Value.
We use a three-tier fair value hierarchy, which classifies the inputs used in measuring fair values, in determining the fair value of our non-financial assets and non-financial liabilities, which consist primarily of goodwill. These tiers include: Level 1, defined as observable inputs such as quoted prices for identical instruments in active markets; Level 2, defined as inputs other than quoted prices in active markets that are either directly or indirectly observable; and Level 3, defined as unobservable inputs in which little or no market data exists, therefore requiring an entity to develop its own assumptions. There were no changes in the methods and assumptions used in measuring fair value during the period.
At September 30, 2016, our financial instruments include cash and cash equivalents, receivables, payables, senior debt and senior notes. The carrying amount of cash and cash equivalents, receivables and payables approximates fair value at September 30, 2016, and December 31, 2015, because of the short maturities of these instruments. Our senior debt is variable rate debt that re-prices frequently and entails no significant change in credit risk and, as a result, fair value approximates carrying value.
The fair value of our senior notes is based on Level 1 inputs and was as follows at September 30, 2016, and December 31, 2015, (in thousands):

|  | September 30, 2016 |  | December 31, 2015
|  | Carrying Value |  | Fair Value |  | Difference |  | Carrying Value |  | Fair Value |  | Difference
6.625% senior notes |  | $ | 292,740 |  |  | $ | 282,494 |  |  | $ | (10,246 | ) |  | $ | 292,740 |  |  | $ | 248,097 |  |  | $ | (44,643 | )
4.75% senior notes |  | 250,000 |  |  | 211,250 |  |  | (38,750 | ) |  | 250,000 |  |  | 183,125 |  |  | (66,875 | )
Total |  | $ | 542,740 |  |  | $ | 493,744 |  |  | $ | (48,996 | ) |  | $ | 542,740 |  |  | $ | 431,222 |  |  | $ | (111,518 | )

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RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
5. Other Charges - Cost of Revenues.
Write-down of Rental Merchandise. During the quarter ended September 30, 2015, we projected that we would not recover the carrying value of certain smartphones. We recorded a $34.7 million impairment charge, included in cost of revenues in the accompanying statement of earnings. This charge resulted in a reduction of on rent and held for rent merchandise of $10.3 million and $24.4 million, respectively, at September 30, 2015.
6. Other Charges - Operating Expenses.
U.S Core Store and Acceptance Now Consolidation Plan. During the second quarter of 2016, we closed 167 U.S. Core and 96 Acceptance Now locations, resulting in a pre-tax restructuring charges of $1.0 million and $19.9 million for the three and nine months ended September 30, 2016. Restructuring charges consisted of lease obligation costs, disposal of fixed assets, and other miscellaneous labor and shutdown costs.
During the third quarter of 2015, we closed 65 Core U.S. stores and merged those accounts into existing Core U.S. stores, resulting in a pre-tax restructuring charge of $4.3 million. This charge included approximately $1.2 million of accelerated depreciation expense for fixed assets, leasehold improvements and write-off of merchandise inventory, $2.7 million in early lease termination costs and $0.3 million of other operating costs to decommission the stores.
Mexico Store Consolidation Plan. During the first quarter of 2016, we closed 14 stores in Mexico, resulting in pre-tax restructuring charges of $2.3 million for the nine months ended September 30, 2016, in the Mexico segment, for disposal of rental merchandise, disposal of fixed assets and leasehold improvements, and other miscellaneous costs. During 2015, management closed 34 stores in Mexico. These store closures resulted in pre-tax restructuring charges of $3.1 million for the nine months ended September 30, 2015 in the Mexico segment, for disposal of fixed assets and leasehold improvements, and other miscellaneous costs.
Sourcing and Distribution Network Startup Costs. As part of our transformational sourcing and distribution initiative, we entered into an agreement with a third-party logistics partner. As a result, we incurred one-time costs to set up new warehousing facilities and distribution routes in the second quarter of 2015 and we incurred other charges in the third quarter of 2015 to close existing warehouse space and terminate employees. The pre-tax charges for these items were approximately $1.2 million and $2.8 million for the three- and nine-month periods ended September 30, 2015, respectively, reflected in the Core U.S. segment.
Sale of Stores. During the third quarter of 2015, we incurred pre-tax losses of $4.9 million on the sale of 22 Core U.S. stores to a franchisee and $0.3 million on the sale of 14 Core U.S. stores in Canada. We also incurred pre-tax losses of $0.3 million and $0.9 million for the three- and nine-month periods ended September 30, 2015, respectively, on the sale of 6 stores during the second quarter and 3 stores during the third quarter.
11

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
Activity with respect to other charges for the nine months ended September 30, 2016 is summarized in the below table (in thousands):

| Accrued Charges at December 31, 2015 | Charges & Adjustments | Payments | Accrued Charges at September 30, 2016
Cash charges: |  |  |  |
Labor reduction costs | $ | 3,340 |  | $ | 1,367 |  | $ | (2,416 | ) | $ | 2,291 |
Lease obligation costs | 1,229 |  | 15,134 |  | (7,109 | ) | 9,254 |
Other miscellaneous | — |  | 1,281 |  | (1,281 | ) | — |
Subtotal | $ | 4,569 |  | 17,782 |  | $ | (10,806 | ) | $ | 11,545 |
Non-cash charges: |  |  |  |
Loss on the sale of fixed assets |  | 3,515 |  |  |
Inventory losses |  | 283 |  |  |
Other, net |  | 660 |  |  |
Total |  | $ | 22,240 |  |  |

7. Segment Information.
The operating segments reported below are the segments for which separate financial information is available and for which segment results are evaluated by the chief operating decision makers. Our operating segments are organized based on factors including, but not limited to, type of business transactions, geographic location and store ownership. All operating segments offer merchandise from four basic product categories: consumer electronics, appliances, computers, furniture and accessories, and our Core U.S. and franchising segments also offers smartphones.
Segment information for the three months ended September 30, 2016 and 2015 is as follows (in thousands):

|  | Three Months Ended September 30, |  | Nine Months Ended September 30,
|  | 2016 |  | 2015 |  | 2016 |  | 2015
Revenues |  |  |  |  |  |  |  |
Core U.S. |  | $ | 481,805 |  |  | $ | 575,356 |  |  | $ | 1,596,782 |  |  | $ | 1,798,055 |
Acceptance Now |  | 194,398 |  |  | 196,652 |  |  | 624,310 |  |  | 621,393 |
Mexico |  | 12,454 |  |  | 14,528 |  |  | 39,514 |  |  | 48,799 |
Franchising |  | 5,220 |  |  | 5,069 |  |  | 18,542 |  |  | 16,340 |
Total revenues |  | $ | 693,877 |  |  | $ | 791,605 |  |  | $ | 2,279,148 |  |  | $ | 2,484,587 |

|  | Three Months Ended September 30, |  | Nine Months Ended September 30,
|  | 2016 |  | 2015 |  | 2016 |  | 2015
Gross profit |  |  |  |  |  |  |  |
Core U.S. |  | $ | 343,071 |  |  | $ | 374,214 |  |  | $ | 1,138,089 |  |  | $ | 1,236,964 |
Acceptance Now |  | 102,998 |  |  | 102,133 |  |  | 319,492 |  |  | 315,193 |
Mexico |  | 8,897 |  |  | 9,500 |  |  | 27,478 |  |  | 32,521 |
Franchising |  | 2,260 |  |  | 2,765 |  |  | 7,269 |  |  | 7,056 |
Total gross profit |  | $ | 457,226 |  |  | $ | 488,612 |  |  | $ | 1,492,328 |  |  | $ | 1,591,734 |

12

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued)

|  | Three Months Ended September 30, |  | Nine Months Ended September 30,
|  | 2016 |  | 2015 |  | 2016 |  | 2015
Operating profit (loss) |  |  |  |  |  |  |  |
Core U.S. |  | $ | 26,058 |  |  | $ | 15,700 |  |  | $ | 127,009 |  |  | $ | 149,971 |
Acceptance Now |  | 29,592 |  |  | 28,901 |  |  | 86,508 |  |  | 95,129 |
Mexico |  | 235 |  |  | (2,359 | ) |  | (1,803 | ) |  | (12,992 | )
Franchising |  | 1,430 |  |  | 1,797 |  |  | 4,268 |  |  | 4,004 |
Total segment operating profit |  | 57,315 |  |  | 44,039 |  |  | 215,982 |  |  | 236,112 |
Corporate |  | (40,615 | ) |  | (37,474 | ) |  | (123,302 | ) |  | (123,248 | )
Total operating profit |  | $ | 16,700 |  |  | $ | 6,565 |  |  | $ | 92,680 |  |  | $ | 112,864 |

|  | Three Months Ended September 30, |  | Nine Months Ended September 30,
|  | 2016 |  | 2015 |  | 2016 |  | 2015
Depreciation, amortization and write-down of intangibles |  |  |  |  |  |  |  |
Core U.S. |  | $ | 9,495 |  |  | $ | 11,818 |  |  | $ | 30,950 |  |  | $ | 37,577 |
Acceptance Now |  | 815 |  |  | 836 |  |  | 2,480 |  |  | 2,388 |
Mexico |  | 746 |  |  | 1,165 |  |  | 2,549 |  |  | 4,051 |
Franchising |  | 44 |  |  | 45 |  |  | 133 |  |  | 140 |
Total segments |  | 11,100 |  |  | 13,864 |  |  | 36,112 |  |  | 44,156 |
Corporate |  | 8,898 |  |  | 6,115 |  |  | 24,486 |  |  | 15,984 |
Total depreciation, amortization and write-down of intangibles |  | $ | 19,998 |  |  | $ | 19,979 |  |  | $ | 60,598 |  |  | $ | 60,140 |

|  | Three Months Ended September 30, |  | Nine Months Ended September 30,
|  | 2016 |  | 2015 |  | 2016 |  | 2015
Capital expenditures |  |  |  |  |  |  |  |
Core U.S. |  | $ | 3,864 |  |  | $ | 6,148 |  |  | $ | 11,092 |  |  | $ | 12,397 |
Acceptance Now |  | 860 |  |  | 921 |  |  | 1,457 |  |  | 1,749 |
Mexico |  | 36 |  |  | 16 |  |  | 259 |  |  | 134 |
Total segments |  | 4,760 |  |  | 7,085 |  |  | 12,808 |  |  | 14,280 |
Corporate |  | 13,895 |  |  | 11,171 |  |  | 34,031 |  |  | 46,845 |
Total capital expenditures |  | $ | 18,655 |  |  | $ | 18,256 |  |  | $ | 46,839 |  |  | $ | 61,125 |

13

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
Segment information - Selected balance sheet data (in thousands):

|  | September 30, 2016 |  | December 31, 2015
On rent rental merchandise, net |  |  |  |
Core U.S. |  | $ | 413,955 |  |  | $ | 540,004 |
Acceptance Now |  | 326,553 |  |  | 350,046 |
Mexico |  | 14,021 |  |  | 17,575 |
Total on rent rental merchandise, net |  | $ | 754,529 |  |  | $ | 907,625 |

|  | September 30, 2016 |  | December 31, 2015
Held for rent rental merchandise, net |  |  |  |
Core U.S. |  | $ | 202,738 |  |  | $ | 215,327 |
Acceptance Now |  | 6,689 |  |  | 5,000 |
Mexico |  | 6,474 |  |  | 8,520 |
Total held for rent rental merchandise, net |  | $ | 215,901 |  |  | $ | 228,847 |

|  | September 30, 2016 |  | December 31, 2015
Assets by segment |  |  |  | Revised
Core U.S. |  | $ | 1,000,572 |  |  | $ | 1,240,593 |
Acceptance Now |  | 403,305 |  |  | 426,827 |
Mexico |  | 32,166 |  |  | 38,898 |
Franchising |  | 1,732 |  |  | 2,723 |
Total segments |  | 1,437,775 |  |  | 1,709,041 |
Corporate |  | 311,031 |  |  | 265,427 |
Total assets |  | $ | 1,748,806 |  |  | $ | 1,974,468 |

8. Stock-Based Compensation.
We recognized $2.6 million and $2.0 million in pre-tax compensation expense related to stock options and restricted stock units during the three months ended September 30, 2016 and 2015, respectively, and $7.4 million and $6.9 million during the nine months ended September 30, 2016 and 2015, respectively. During the nine months ended September 30, 2016, we granted approximately 912,000 stock options, 641,000 performance-based restricted stock units and 424,000 time-vesting restricted stock units. The stock options granted were valued using a Black-Scholes pricing model with the following assumptions: an expected volatility of 35.88% to 44.02%, a risk-free interest rate of 0.79% to 1.85%, an expected dividend yield of 2.0% to 6.4% and an expected life of 3.50 to 5.75 years. The weighted-average exercise price of the options granted during the nine months ended September 30, 2016 was $11.68 and the weighted-average grant-date fair value was $2.96. Performance-based restricted stock units are valued using a Monte Carlo simulation. Time-vesting restricted stock units are valued using the closing price on the trading day immediately preceding the day of the grant. The weighted-average grant date fair value of the restricted stock units granted during the nine months ended September 30, 2016 was $9.20.
9. Contingencies.
From time to time, the Company, along with our subsidiaries, is party to various legal proceedings arising in the ordinary course of business. We reserve for loss contingencies that are both probable and reasonably estimable. We regularly monitor developments related to these legal proceedings, and review the adequacy of our legal reserves on a quarterly basis. We do not expect these losses to have a material impact on our consolidated financial statements if and when such losses are incurred.
We are subject to unclaimed property audits by states in the ordinary course of business. A comprehensive multi-state unclaimed property audit is currently in progress. The property subject to review in this audit process includes unclaimed wages, vendor payments and customer refunds. State escheat laws generally require entities to report and remit abandoned and unclaimed property to the state. Failure to timely report and remit the property can result in assessments that could include interest and penalties, in addition to the payment of the escheat liability itself. We routinely remit escheat payments to states in compliance
14

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
with applicable escheat laws. Management believes it is too early to determine the ultimate outcome of this audit, as our remediation efforts are still in process.
Our subsidiary, ColorTyme Finance, Inc. (“ColorTyme Finance”), is a party to an agreement with Citibank, N.A., pursuant to which Citibank provides up to $27.0 million in aggregate financing to qualifying franchisees of Franchising. Under the Citibank agreement, upon an event of default by the franchisee under agreements governing this financing and upon the occurrence of certain other events, Citibank can assign the loans and the collateral securing such loans to ColorTyme Finance, with ColorTyme Finance paying or causing to be paid the outstanding debt to Citibank and then succeeding to the rights of Citibank under the debt agreements, including the right to foreclose on the collateral. Rent-A-Center and ColorTyme Finance guarantee the obligations of the franchise borrowers under the Citibank facility. An additional $20.0 million of financing is provided by Texas Capital Bank, National Association under an agreement similar to the Citibank financing, which is guaranteed by Rent-A-Center East, Inc., a subsidiary of Rent-A-Center. The maximum guarantee obligations under these agreements, excluding the effects of any amounts that could be recovered under collateralization provisions, is $47.0 million, of which $4.4 million was outstanding as of September 30, 2016.

10. | Earnings Per Common Share.

Basic and diluted earnings per common share were calculated as follows (in thousands, except per share data):

| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2016 |  | 2015 |  | 2016 |  | 2015
Numerator: |  |  |  |  |  |  |
Net earnings (loss) | $ | 6,181 |  |  | $ | (4,092 | ) |  | $ | 41,188 |  |  | $ | 46,353 |
Denominator: |  |  |  |  |  |  |
Weighted-average shares outstanding | 53,155 |  |  | 53,060 |  |  | 53,111 |  |  | 53,044 |
Effect of dilutive stock awards | 299 |  |  | 273 |  |  | 281 |  |  | 313 |
Weighted-average dilutive shares | 53,454 |  |  | 53,333 |  |  | 53,392 |  |  | 53,357 |
Basic earnings (loss) per share | $ | 0.12 |  |  | $ | (0.08 | ) |  | $ | 0.78 |  |  | $ | 0.87 |
Diluted earnings (loss) per share | $ | 0.12 |  |  | $ | (0.08 | ) |  | $ | 0.77 |  |  | $ | 0.87 |

For the three-month period ended September 30, 2016 and 2015, the number of anti-dilutive stock awards that were outstanding but not included in the computation of diluted earnings per common share was 3,999,515 and 2,676,685, respectively.
For the nine-month period ended September 30, 2016 and 2015, the number of anti-dilutive stock awards that were outstanding but not included in the computation of diluted earnings per common share was 3,431,945 and 2,302,669, respectively.
15

RENT-A-CENTER, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued)
Item 1A. Risk Factors
Except for the risk factors set forth below, there have been no changes to the risk factors disclosed in Item 1A of Part 1, "Risk Factors," in our Form 10-K for the year ended December 31, 2015.
Our operations are dependent on effective information management systems. Failure of these systems could negatively impact our business, financial condition and results of operations.
We utilize integrated information management systems. The efficient operation of our business is dependent on these systems to effectively manage our financial and operational data. The failure of our information management systems to perform as designed, loss of data or any interruption of our information management systems for a significant period of time could disrupt our business. If the information management systems sustain repeated failures, we may not be able to manage our store operations, which could have a material adverse effect on our business, financial condition and results of operations.
We are currently investing in new information management technology and systems and implementing modifications and upgrades to existing systems to support our growth plan. These investments include replacing legacy systems, making changes to existing systems, building redundancies, and acquiring new systems and hardware with updated functionality. We are taking appropriate actions to ensure the successful implementation of these initiatives, including the testing of new systems and the transfer of existing data, with minimal disruptions to the business. These efforts may take longer and may require greater financial and other resources than anticipated, may cause distraction of key personnel, may cause disruptions to our existing systems and our business, and may not provide the anticipated benefits. The disruption in our information management systems, or our inability to improve, upgrade, integrate or expand our systems to meet our evolving business requirements, could impair our ability to achieve critical strategic initiatives and could materially adversely impact our business, financial condition and results of operations.
In the third quarter of 2016, we experienced unexpected capacity-related outages of our new store information management system which negatively impacted our third quarter operating results.
If certain events occur or circumstances change that would reduce the fair value of a reporting unit below its carrying amount, an impairment of goodwill would result.
At September 30, 2016, goodwill totaled $206.8 million. We assess goodwill for impairment annually on October 1, or more frequently if events or circumstances indicate that impairment may have occurred. Overall financial performance such as a decline in actual or planned revenue or earnings compared with actual and projected results of relevant prior periods or a sustained decline in our market capitalization are two of many factors considered in the analyses we conduct to assess the impairment of goodwill. Following our recent third quarter earnings pre-release where we disclosed revenues and earnings for the three months ended September 30, 2016 were below planned revenues and earnings, our market capitalization decreased by approximately 30% to approximately $500 million. If we determine the value of our goodwill is impaired, we would be required to recognize a noncash charge to operating earnings for goodwill impairment. Any material non-cash charges to account for goodwill impairments would negatively affect our financial condition and results of operations. See "Recent Development" and "Critical Accounting Estimates, Uncertainties or Assessments in Our Financial Statements" in Item 2. Management's Discussion and Analysis, below.
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.
Cautionary Note Regarding Forward-Looking Statements
This Quarterly Report on Form 10-Q includes “forward-looking” statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words such as “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “seeks” or words of similar meaning, or future or conditional verbs, such as “will,” “should,” “could,” “may,” “aims,” “intends,” or “projects.” A forward-looking statement is neither a prediction nor a guarantee of future events or circumstances, and those future events or circumstances may not occur. You should not place undue reliance on forward-looking statements, which speak only as of the date of this Quarterly Report on Form 10-Q. These forward-looking statements are all based on currently available operating, financial and competitive information and are subject to various risks and uncertainties. Our actual future results and trends may differ materially depending on a variety of factors, including, but not limited to, the risks and uncertainties discussed under “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Given these risks and uncertainties, you should not rely on forward-looking statements as a prediction of actual results. Any or all of the forward-looking statements contained in this Quarterly Report on Form 10-Q and any other public statement made by us, including by our management, may turn out to be incorrect. We are including this cautionary note to make applicable and take advantage of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 for forward-looking statements. We expressly disclaim any obligation to update or revise any forward-looking statements, whether as a result of new information, future events, changes in assumptions or otherwise. Factors that could cause or contribute to these differences include, but are not limited to:
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• | our ability to successfully implement our new store information management system, including with respect to overcoming system slowness and outages, and effectively integrating this new system into ongoing store operations;

• | the general strength of the economy and other economic conditions affecting consumer preferences and spending:

• | potential non-cash charges to account for goodwill impairment;

• | factors affecting the disposable income available to our current and potential customers;

• | changes in the unemployment rate;

• | difficulties encountered in improving the financial and operational performance of our business segments;

• | failure to manage our store labor (including overtime pay) and other store expenses;

• | our ability to identify, develop and successfully execute strategic initiatives;

• | our ability to successfully implement our new finance/HR enterprise system;

• | our ability to successfully market smartphones and related services to our customers;

• | our ability to develop and successfully implement virtual or e-commerce capabilities;

• | failure to achieve the anticipated profitability enhancements from the changes to the 90 day option pricing program and the development of dedicated commercial sales capabilities;

• | disruptions in our supply chain;

• | limitations of, or disruptions in, our distribution network;

• | rapid inflation or deflation in prices of our products;

• | our ability to execute and the effectiveness of a store consolidation, including our ability to retain the revenue from customer accounts merged into another store location as a result of a store consolidation;

• | our available cash flow;

• | our ability to identify and successfully market products and services that appeal to our customer demographic;

• | consumer preferences and perceptions of our brands;

• | uncertainties regarding the ability to open new locations;

• | our ability to acquire additional stores or customer accounts on favorable terms;

• | our ability to control costs and increase profitability;

• | our ability to retain the revenue associated with acquired customer accounts and enhance the performance of acquired stores;

• | our ability to enter into new and collect on our rental or lease purchase agreements;

• | the passage of legislation adversely affecting the rent-to-own industry;

• | our compliance with applicable statutes or regulations governing our transactions;

• | changes in interest rates;

• | adverse changes in the economic conditions of the industries, countries or markets that we serve;

• | information technology and data security costs;

• | the impact of any breaches in data security or other disturbances to our information technology and other networks and our ability to protect the integrity and security of individually identifiable data of our customers and employees;

• | changes in our stock price, the number of shares of common stock that we may or may not repurchase, and future dividends, if any;

• | changes in estimates relating to self-insurance liabilities and income tax and litigation reserves;

• | changes in our effective tax rate;

• | fluctuations in foreign currency exchange rates;

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• | our ability to maintain an effective system of internal controls;

• | the resolution of our litigation; and

• | the other risks detailed from time to time in our reports to the Securities and Exchange Commission.

Additional important factors that could cause our actual results to differ materially from our expectations are discussed under the section “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2015, and elsewhere in this Quarterly Report on Form 10-Q. You should not unduly rely on these forward-looking statements, which speak only as of the date of this Quarterly Report on Form 10-Q. Except as required by law, we are not obligated to publicly release any revisions to these forward-looking statements to reflect events or circumstances occurring after the date of this Quarterly Report on Form 10-Q or to reflect the occurrence of unanticipated events.
Our Business
We are a rent-to-own industry leader, focused on improving the quality of life for our customers by providing them the opportunity to obtain ownership of high-quality durable products, such as consumer electronics, appliances, computers, tablets, smartphones, furniture and accessories, under flexible rental purchase agreements with no long-term obligation. We were incorporated in Delaware in 1986.
Our Growth Strategy
We are in the midst of a multi-year program designed to transform and modernize our operations in order to improve the profitability of the Core U.S. segment while continuing to grow our Acceptance Now segment. This program is focused on building new competencies and capabilities through a variety of operational and infrastructure initiatives such as introducing a new labor model in our Core U.S. rent-to-own stores, formulating a customer-focused, value-based pricing strategy, developing a new sourcing and distribution model, implementing new technology into our Acceptance Now locations and introducing e-commerce capabilities to our Core U.S. segment. Our multi-year program also includes an emphasis on shifting investment from lower-returning assets, as evidenced by the recent closures of poor performing stores, to higher-return investments including high performing store locations, Acceptance Now national account growth, development of e-commerce and other customer-generating technology, and return of capital to shareholders.
Flexible Labor Model. Historically, we utilized a fixed labor model in our Core U.S. rent-to-own stores, generally using five employees who perform all tasks including sales, customer verification, collections, merchandise receiving and delivery and setup. Because our stores are open for business six days per week, this fixed labor model included regularly scheduled overtime, and did not allow us to scale our costs to match the revenue cycles. In 2015, we rolled out a flexible labor model utilizing part-time delivery specialists so that in-store personnel can provide better customer service during peak operating hours, gain cost savings during off-peak hours and improve efficiency during seasonal fluctuations in the business. We have introduced the flexible labor model primarily as attrition requires personnel changes, and most of our Core U.S. stores are in a state of transition to full deployment, which has had a positive impact on our Core U.S. store labor expense.
Pricing and Promotions. We need to price our products to remain competitive in the market, maintain a customer-centric focus and drive traffic while maintaining a focus on profitable growth. We implemented new pricing strategies in our Core U.S. stores in 2015 to meet these challenges. We focused on areas of immediate impact, while building a foundation for improvement, and have incorporated more structured and data-driven decision making to improve our Core U.S. marketing promotions, sales events and brand alignment. In 2016, we made a deliberate decision to be more disciplined, selective and strategic with our pricing and promotional strategies, which has negatively impacted our same store sales growth but benefited gross margins. And, with completion of the implementation of the store information management system in our Core U.S. stores, we will be more prescriptive on pricing so that we can customize pricing elements by region and by product category to ensure our value proposition continues to be relevant to our customers.
Sourcing and Distribution. From the Company's inception to 2015, the stores in our Core U.S. segment relied on rental merchandise shipped from the manufacturer or distributor directly to the store and did not utilize centralized warehousing and distribution. This operating model allowed us to expand our store base rapidly with lower costs to enter new markets, but also limited our product options, reduced our ability to leverage our expenses, created longer lead times and embedded additional costs. Now that the store base has matured and we have achieved substantial market penetration, in 2015, we created new direct supplier partnerships, implemented a new system to manage distribution operations, implemented a network of distribution centers through a third-party logistics partnership and automated replenishment processes from distribution centers to stores. The use of distribution centers allows us to take greater advantage of discounted bulk purchasing and expand the number of potential manufacturers and suppliers, which allows us to offer our customers a wider selection of products while generating greater margins, better flexibility and improved store service levels. In 2016, these efforts have resulted in lower product costs and a more efficient supply chain.
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Virtual Acceptance Now. In 2014, we developed a virtual solution that decreased the time to process rental purchase agreements, streamlined the sales process and enhanced the customer's experience. This virtual solution is now implemented in all of our manned Acceptance Now locations. This platform is also being used in unmanned Acceptance Now Direct locations, or virtual kiosks, where the retailer does not have enough credit-constrained customers to profitably support creating a manned location.
E-Commerce. Like many industries, the rent-to-own industry is being transformed by the Internet and virtual marketplace. To meet these evolving demands, we began piloting e-commerce capabilities in our Core U.S. segment in the second quarter of 2016, and we are substantially complete with our nationwide rollout to all Core U.S. stores. We believe offering the rental purchase transaction online will allow us to access new customers who might not otherwise consider rent-to-own, as well as enable our existing customers to interact with Rent-A-Center more easily and conveniently. By pairing e-commerce together with our traditional brick-and mortar stores, we believe we will offer our customers an even more compelling value proposition.
Technology Investments. Included in our multi-year transformation program are significant investments in new technologies that have enabled or will enable the strategic programs described above, as well as other initiatives, to improve operations and support business growth. In 2015, we developed and implemented applications and systems to support our new distribution network, such as a warehouse management system and enhancements to our automated replenishment system. We developed a virtual solution for the Acceptance Now transaction. We implemented our Enterprise corporate management system which integrates key corporate back-office systems, such as our financial reporting and inventory management systems, as well as collects and consolidates critical business data from all store operations. We are and will continue to leverage this critical business data to better understand and enhance our value proposition and customer experience.
In the second quarter of 2016, we completed implementation of our new store information management system and processes that extend and improve capabilities for store sales and operations in the stores in our Core U.S. segment. In the third quarter of 2016, we experienced unexpected capacity-related outages of such system but we have implemented software releases to improve stability and added hardware to help mitigate over-utilization issues.
In addition, we completed the pilot of our e-commerce capabilities and are substantially complete with its rollout in our Core U.S. segment as described above. We continue to enhance our decision engine functionality for use in our e-commerce platform as well as in our Acceptance Now manned and direct locations; and are working on an integrated financial and human resources enterprise system which will be implemented in the first quarter of 2017.
Results of Operations
The following discussion focuses on our results of operations and issues related to our liquidity and capital resources. This discussion should be read in conjunction with the consolidated financial statements and notes thereto included elsewhere in this Quarterly Report on Form 10-Q.
Overview
Through the third quarter of 2016, we have continued our transformational efforts focused on driving profitable sales. While our same store revenues decreased 5.0% year over year, our gross margins increased to 65.5% as compared to 64.1% in the comparable period.
The Acceptance Now segment had slightly lower same store revenue for the nine months ended September 30, 2016, but had an increase in revenue of $2.9 million over this period.
Revenues in our Core U.S. segment decreased approximately $201.3 million for the nine months ended September 30, 2016, due to the continued rationalization of our Core U.S. store base and a 7.2% decrease in our same store revenues. Our gross margins, excluding other charges, as a percentage of revenue increased primarily due to our pricing and supply chain initiatives, revenue mix, and reduction in smart phone loss reserves in 2016. Labor and other store operating expenses were negatively impacted by our sales deleverage and merchandise losses resulting in a decline in operating margins.
The Mexico segment generated positive operating profit during the nine months ended September 30, 2016 with a continued expectation of break-even results for the year.
Cash flow from operations was $374.6 million for the nine months ended September 30, 2016. We used our free cash flow to pay down debt by $233.3 million, ending the period with $130.3 million of cash and cash equivalents and a leverage ratio of 2.52x.
Recent Developments
During the nine months ended September 30, 2016, we did not identify any events or changes in circumstances that more likely than not would have reduced the fair value of a reporting unit below its carrying amount.
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We have initiated the annual goodwill impairment test as of October 1, 2016 as described below in "Critical Accounting Estimates, Uncertainties or Assessments in Our Financial Statements." A decline in actual or planned revenue or earnings compared with actual and projected results of relevant prior periods or a sustained decline in our market capitalization are two of many factors considered in the analyses we conduct to assess the impairment of goodwill. Following our recent third quarter earnings pre-release where we disclosed revenues and earnings for the three months ended September 30, 2016 were below planned revenues and earnings, our market capitalization decreased by approximately 30% to approximately $500 million. As a result, there is a risk that a non-cash charge could be recorded in the fourth quarter of 2016 to account for goodwill impairment. See "Critical Accounting Estimates, Uncertainties or Assessments in Our Financial Statements" for further discussion on valuation of goodwill.
The following table is a reference for the discussion that follows.

|  | Three Months Ended |  |  |  |  |  | Nine Months Ended |  |  |  |
|  | September 30, |  | Change |  | September 30, |  | Change
(Dollar amounts in thousands) |  | 2016 |  | 2015 |  | $ |  | % |  | 2016 |  | 2015 |  | $ |  | %
Revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Store |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Rentals and fees |  | $ | 595,179 |  |  | $ | 683,343 |  |  | $ | (88,164 | ) |  | (12.9 | )% |  | $ | 1,915,184 |  |  | $ | 2,098,918 |  |  | $ | (183,734 | ) |  | (8.8 | )%
Merchandise sales |  | 73,219 |  |  | 80,932 |  |  | (7,713 | ) |  | (9.5 | )% |  | 281,703 |  |  | 300,498 |  |  | (18,795 | ) |  | (6.3 | )%
Installment sales |  | 17,626 |  |  | 17,786 |  |  | (160 | ) |  | (0.9 | )% |  | 53,718 |  |  | 54,200 |  |  | (482 | ) |  | (0.9 | )%
Other |  | 2,633 |  |  | 4,475 |  |  | (1,842 | ) |  | (41.2 | )% |  | 10,001 |  |  | 14,631 |  |  | (4,630 | ) |  | (31.6 | )%
Total store revenue |  | 688,657 |  |  | 786,536 |  |  | (97,879 | ) |  | (12.4 | )% |  | 2,260,606 |  |  | 2,468,247 |  |  | (207,641 | ) |  | (8.4 | )%
Franchise |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Merchandise sales |  | 3,113 |  |  | 2,456 |  |  | 657 |  |  | 26.8 | % |  | 12,083 |  |  | 10,022 |  |  | 2,061 |  |  | 20.6 | %
Royalty income and fees |  | 2,107 |  |  | 2,613 |  |  | (506 | ) |  | (19.4 | )% |  | 6,459 |  |  | 6,318 |  |  | 141 |  |  | 2.2 | %
Total revenues |  | 693,877 |  |  | 791,605 |  |  | (97,728 | ) |  | (12.3 | )% |  | 2,279,148 |  |  | 2,484,587 |  |  | (205,439 | ) |  | (8.3 | )%
Cost of revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Store |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Cost of rentals and fees |  | 159,454 |  |  | 178,094 |  |  | (18,640 | ) |  | (10.5 | )% |  | 504,834 |  |  | 548,618 |  |  | (43,784 | ) |  | (8.0 | )%
Cost of merchandise sold |  | 68,684 |  |  | 82,043 |  |  | (13,359 | ) |  | (16.3 | )% |  | 253,473 |  |  | 282,128 |  |  | (28,655 | ) |  | (10.2 | )%
Cost of installment sales |  | 5,553 |  |  | 5,854 |  |  | (301 | ) |  | (5.1 | )% |  | 17,240 |  |  | 18,125 |  |  | (885 | ) |  | (4.9 | )%
Total cost of store revenues |  | 233,691 |  |  | 265,991 |  |  | (32,300 | ) |  | (12.1 | )% |  | 775,547 |  |  | 848,871 |  |  | (73,324 | ) |  | (8.6 | )%
Other charges and (credits) |  | — |  |  | 34,698 |  |  | (34,698 | ) |  | (100.0 | )% |  | — |  |  | 34,698 |  |  | (34,698 | ) |  | (100.0 | )%
Franchise cost of merchandise sold |  | 2,960 |  |  | 2,304 |  |  | 656 |  |  | 28.5 | % |  | 11,273 |  |  | 9,284 |  |  | 1,989 |  |  | 21.4 | %
Total cost of revenues |  | 236,651 |  |  | 302,993 |  |  | (66,342 | ) |  | (21.9 | )% |  | 786,820 |  |  | 892,853 |  |  | (106,033 | ) |  | (11.9 | )%
Gross profit |  | 457,226 |  |  | 488,612 |  |  | (31,386 | ) |  | (6.4 | )% |  | 1,492,328 |  |  | 1,591,734 |  |  | (99,406 | ) |  | (6.2 | )%
Operating expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Store expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Labor |  | 186,289 |  |  | 209,904 |  |  | (23,615 | ) |  | (11.3 | )% |  | 595,668 |  |  | 643,412 |  |  | (47,744 | ) |  | (7.4 | )%
Other store expenses |  | 195,096 |  |  | 201,638 |  |  | (6,542 | ) |  | (3.2 | )% |  | 599,759 |  |  | 631,415 |  |  | (31,656 | ) |  | (5.0 | )%
General and administrative |  | 38,187 |  |  | 39,590 |  |  | (1,403 | ) |  | (3.5 | )% |  | 121,383 |  |  | 127,463 |  |  | (6,080 | ) |  | (4.8 | )%
Depreciation, amortization and write-down of intangibles |  | 19,998 |  |  | 19,979 |  |  | 19 |  |  | 0.1 | % |  | 60,598 |  |  | 60,140 |  |  | 458 |  |  | 0.8 | %
Other charges |  | 956 |  |  | 10,936 |  |  | (9,980 | ) |  | (91.3 | )% |  | 22,240 |  |  | 16,440 |  |  | 5,800 |  |  | 35.3 | %
Total operating expenses |  | 440,526 |  |  | 482,047 |  |  | (41,521 | ) |  | (8.6 | )% |  | 1,399,648 |  |  | 1,478,870 |  |  | (79,222 | ) |  | (5.4 | )%
Operating profit |  | 16,700 |  |  | 6,565 |  |  | 10,135 |  |  | 154.4 | % |  | 92,680 |  |  | 112,864 |  |  | (20,184 | ) |  | (17.9 | )%
Interest, net |  | 11,569 |  |  | 12,337 |  |  | (768 | ) |  | (6.2 | )% |  | 35,078 |  |  | 36,686 |  |  | (1,608 | ) |  | (4.4 | )%
Earnings (loss) before income taxes |  | 5,131 |  |  | (5,772 | ) |  | 10,903 |  |  | (188.9 | )% |  | 57,602 |  |  | 76,178 |  |  | (18,576 | ) |  | (24.4 | )%
Income tax expense (benefit) |  | (1,050 | ) |  | (1,680 | ) |  | 630 |  |  | (37.5 | )% |  | 16,414 |  |  | 29,825 |  |  | (13,411 | ) |  | (45.0 | )%
Net earnings (loss) |  | $ | 6,181 |  |  | $ | (4,092 | ) |  | $ | 10,273 |  |  | (251.1 | )% |  | $ | 41,188 |  |  | $ | 46,353 |  |  | $ | (5,165 | ) |  | (11.1 | )%

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RENT-A-CENTER, INC. AND SUBSIDIARIES
Three Months Ended September 30, 2016, compared to Three Months Ended September 30, 2015
Store Revenue. Total store revenue decreased by $97.9 million, or 12.4%, to $688.7 million for the three months ended September 30, 2016, from $786.5 million for the three months ended September 30, 2015. This was primarily due to a decrease of approximately $93.6 million in the Core U.S. segment, as discussed further in the segment performance section below.
Same store revenue generally represents revenue earned in 2,753 locations that were operated by us for 13 months or more. Same store revenues decreased by $42.5 million, or 8.4%, to $463.0 million for the three months ended September 30, 2016, as compared to $505.5 million in 2015. The decrease in same store revenues was primarily attributable to a decline in the Core U.S. segment, as discussed further in the segment performance section below. Same store revenues are reported on a constant currency basis.
Cost of Rentals and Fees. Cost of rentals and fees consists of depreciation of rental merchandise. Cost of rentals and fees for the three months ended September 30, 2016, decreased by $18.6 million, or 10.5%, to $159.5 million, as compared to $178.1 million in 2015. This decrease in cost of rentals and fees was primarily attributable to a $18.0 million decrease in the Core U.S. segment as a result of lower rentals and fees revenue, while cost of rentals and fees expressed as a percentage of rentals and fees revenue increased to 26.8% for the three months ended September 30, 2016, as compared to 26.1% in 2015, as discussed further in the segment performance section below.
Cost of Merchandise Sold. Cost of merchandise sold decreased by $13.4 million, or 16.3%, to $68.7 million for the three months ended September 30, 2016, from $82.0 million in 2015, due primarily to a $9.4 million and $3.0 million decrease in the Core U.S. and Acceptance Now segments, respectively. The gross margin percent of merchandise sales increased to 6.2% for the three months ended September 30, 2016, from (1.4)% in 2015, primarily due to improvements in the Core U.S. and Acceptance Now segments as discussed further below.
Other Charges. During the three months ended September 30, 2015, a charge of $34.7 million was recognized for the write-down of smartphones in the Core U.S. segment.
Gross Profit. Gross profit decreased by $31.4 million, or 6.4%, to $457.2 million for the three months ended September 30, 2016, from $488.6 million in 2015, due primarily to a decrease of $31.1 million in the Core U.S. segment. Gross profit as a percentage of total revenue increased to 65.9% for the three months ended September 30, 2016, as compared to 61.7% in 2015. Excluding the other charges, gross profit was $457.2 million, or 65.9% of revenue for the three months ended September 30, 2016 compared to $523.3 million, or 66.1% of revenue for the comparable period of 2015. These changes are primarily due to the decrease in Core U.S. store revenue, as discussed further in the segment performance section below.
Store Labor. Store labor decreased by $23.6 million, or 11.3%, to $186.3 million, for the three months ended September 30, 2016, as compared to $209.9 million in 2015. Labor in the Core U.S. segment decreased $20.4 million primarily due to the continued rationalization of the Core U.S. store base. Store labor expressed as a percentage of total store revenue, however, increased to 27.1% for the three months ended September 30, 2016, as compared to 26.7% in 2015, as discussed further in the Core U.S. segment performance section below.
Other Store Expenses. Other store expenses decreased by $6.5 million, or 3.2%, to $195.1 million for the three months ended September 30, 2016, as compared to $201.6 million in 2015. Other store expenses in the Core U.S. segment decreased $8.1 million due to the continued rationalization of the Core U.S. store base. Other store expenses expressed as a percentage of total store revenue were 28.3% for the three months ended September 30, 2016, compared to 25.6% in 2015, as discussed further in the Core. U.S. and Acceptance Now segment performance sections below.
General and Administrative Expenses. General and administrative expenses decreased by $1.4 million, or 3.5%, to $38.2 million for the three months ended September 30, 2016, as compared to $39.6 million in 2015, primarily driven by lower incentive compensation. General and administrative expenses expressed as a percentage of total revenue increased to 5.5% for the three months ended September 30, 2016, from 5.0% in 2015.
Other Charges. Other charges decreased by approximately $10.0 million, or 91.3%, to $1.0 million for the three months ended September 30, 2016, as compared to $10.9 million in 2015. Other charges for the three months ended September 30, 2016 and 2015 included restructuring charges for the closure of U.S. Core stores and Acceptance Now locations, and losses incurred on the sale of U.S. Core and Canada stores in the prior year.
Operating Profit. Operating profit increased by $10.1 million, or 154.4%, to $16.7 million for the three months ended September 30, 2016, as compared to $6.6 million in 2015 primarily due to an increase of $10.4 million in the Core U.S. segment, as discussed further in the segment performance section below. Operating profit as a percentage of total revenue increased to 2.4% for the three months ended September 30, 2016, from 0.8% in 2015. Excluding other charges, operating profit was $17.7 million, or 2.5% of revenue for the three months ended September 30, 2016, compared to $52.2 million, or 6.6% of revenue for the comparable period of 2015. These changes are primarily due to the decrease in Core U.S. gross profit, as discussed further in the segment performance section below.
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Income Tax Benefit. Income tax benefit decreased by $0.6 million, or 37.5%, to $(1.1) million for the three months ended September 30, 2016, as compared to $(1.7) million in 2015. The effective tax rate was (20.5)% for the three months ended September 30, 2016, compared to 29.1% in 2015, primarily due to discrete income tax items and increase in tax credits. Excluding other charges, the effective tax rate was 2.93% for the three months ended September 30, 2016, as compared to 37.75% in 2015, primarily due to an increase in tax credits.
Nine Months Ended September 30, 2016, compared to Nine Months Ended September 30, 2015
Store Revenue. Total store revenue decreased by $207.6 million, or 8.4%, to $2,260.6 million for the nine months ended September 30, 2016, from $2,468.2 million for the three months ended September 30, 2015. This was primarily due to a decrease of approximately $201.3 million in the Core U.S. segment, as discussed further in the segment performance section below.
Same store revenue generally represents revenue earned in 3,359 locations that were operated by us for 13 months or more. Same store revenues decreased by $83.6 million, or 5.0%, to $1,574.2 million for the nine months ended September 30, 2016, as compared to $1,657.8 million in 2015. The decrease in same store revenues was primarily attributable to a decline in the Core U.S. segment, as discussed further in the segment performance section below. Same store revenues are reported on a constant currency basis.
Cost of Rentals and Fees. Cost of rentals and fees consists of depreciation of rental merchandise. Cost of rentals and fees for the nine months ended September 30, 2016, decreased by $43.8 million, or 8.0%, to $504.8 million, as compared to $548.6 million in 2015. This decrease in cost of rentals and fees was primarily attributable to a $44.2 million decrease in the Core U.S. segment primarily as a result of lower rentals and fees revenue. Cost of rentals and fees expressed as a percentage of rentals and fees revenue increased to 26.4% for the nine months ended September 30, 2016 as compared to 26.1% in 2015.
Cost of Merchandise Sold. Cost of merchandise sold decreased by $28.7 million, or 10.2%, to $253.5 million for the nine months ended September 30, 2016, from $282.1 million in 2015, primarily attributable to a decrease of $22.6 million in the Core U.S. segment. The gross margin percent of merchandise sales increased to 10.0% for the nine months ended September 30, 2016, from 6.1% in 2015.
Other Charges. During the three months ended September 30, 2015, a charge of $34.7 million was recognized for the write-down of smartphones in the Core U.S. segment.
Gross Profit. Gross profit decreased by $99.4 million, or 6.2%, to $1,492.3 million for the nine months ended September 30, 2016, from $1,591.7 million in 2015, due primarily to a decrease of $98.9 million in the Core U.S. segment. Gross profit as a percentage of total revenue increased to 65.5% for the nine months ended September 30, 2016, as compared to 64.1% in 2015, primarily due to improvements in the Acceptance Now segment, as discussed further in the segment performance section below. Excluding other charges, gross profit was $1,492.3 million, or 65.5% of revenue for the nine months ended September 30, 2016, compared to $1,626.4 million, or 65.5% of revenue for the comparable period of 2015. These changes are primarily due to the decrease in the Core U.S. store revenue, as discussed further in the segment performance section below.
Store Labor. Store labor decreased by $47.7 million, or 7.4%, to $595.7 million, for the nine months ended September 30, 2016, as compared to $643.4 million in 2015. Labor in the Core U.S. segment decreased $42.2 million due to our flexible labor initiative and the continued rationalization of the Core U.S. store base. Store labor expressed as a percentage of total store revenue was 26.3% for the nine months ended September 30, 2016, as compared to 26.1% in 2015.
Other Store Expenses. Other store expenses decreased by $31.7 million, or 5.0%, to $599.8 million for the nine months ended September 30, 2016, as compared to $631.4 million in 2015. Other store expenses in the Core U.S. segment decreased $31.8 million due primarily to the continued rationalization of the Core U.S. store base. Other store expenses expressed as a percentage of total store revenue were 26.5% for the nine months ended September 30, 2016, compared to 25.6% in 2015.
General and Administrative Expenses. General and administrative expenses decreased by $6.1 million, or 4.8%, to $121.4 million for the nine months ended September 30, 2016, as compared to $127.5 million in 2015, primarily driven by lower incentive compensation. General and administrative expenses expressed as a percentage of total revenue increased to 5.3% for the nine months ended September 30, 2016, compared to 5.1% in 2015.
Other Charges. Other charges increased by $5.8 million, or 35.3%, to $22.2 million for the nine months ended September 30, 2016, as compared to $16.4 million in 2015. Other charges for the nine months ended September 30, 2016 included restructuring charges for the closure of Core U.S., Acceptance Now, and Mexico locations.
Operating Profit. Operating profit decreased by $20.2 million, or 17.9%, to $92.7 million for the nine months ended September 30, 2016, as compared to $112.9 million in 2015 due to decreases of $23.0 million and $8.6 million in the Core U.S. and Acceptance Now segments, offset by an increase of $11.2 million in the Mexico segment as discussed in the segment performance sections below. Operating profit expressed as a percentage of total revenue decreased to 4.1% for the nine months ended September 30, 2016, from 4.5% in 2015. Excluding other charges, operating profit was $114.9 million, or 5.0% of
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revenue for the nine months ended September 30, 2016, compared to $164.0 million, or 6.6% of revenue for the comparable period of 2015. These changes are primarily due to the decrease in Core U.S. gross profit, as discussed further in the segment performance section below.
Income Tax Expense. Income tax expense decreased by $13.4 million, or 45.0%, to $16.4 million for the nine months ended September 30, 2016, as compared to $29.8 million in 2015. The effective tax rate was 28.5% for the nine months ended September 30, 2016, compared to 39.2% in 2015, primarily due to discrete income tax items and an increase in tax credits. Excluding other charges, the effective tax rate was 33.2% for the nine months ended September 30, 2016, as compared to 38.0% in 2015, primarily due to the increase in tax credits.
Segment Performance
Core U.S. segment.

|  | Three Months Ended |  |  |  |  |  | Nine Months Ended |  |  |  |
|  | September 30, |  | Change |  | September 30, |  | Change
(Dollar amounts in thousands) |  | 2016 |  | 2015 |  | $ |  | % |  | 2016 |  | 2015 |  | $ |  | %
Revenues |  | $ | 481,805 |  |  | $ | 575,356 |  |  | $ | (93,551 | ) |  | (16.3 | )% |  | $ | 1,596,782 |  |  | $ | 1,798,055 |  |  | $ | (201,273 | ) |  | (11.2 | )%
Gross profit |  | 343,071 |  |  | 374,214 |  |  | (31,143 | ) |  | (8.3 | )% |  | 1,138,089 |  |  | 1,236,964 |  |  | (98,875 | ) |  | (8.0 | )%
Operating profit |  | 26,058 |  |  | 15,700 |  |  | 10,358 |  |  | 66.0 | % |  | 127,009 |  |  | 149,971 |  |  | (22,962 | ) |  | (15.3 | )%
Change in same store revenue |  |  |  |  |  |  |  | (12.0 | )% |  |  |  |  |  |  |  | (7.2 | )%
Stores in same store revenue calculation |  |  |  |  |  |  |  | 1,652 |  |  |  |  |  |  |  | 2,022

Revenues. The decrease in revenues for the three- and nine-month periods ended September 30, 2016, was driven primarily by a decrease in rentals and fees revenue of $85.2 million and $178.9 million, respectively, as compared to 2015. This decrease is primarily due to the decrease in same store revenue and the continued rationalization of our Core U.S. store base. The decrease in same store revenue was driven primarily by the impact of our store information management system implementation and system outages, and other factors including the recast of the smartphone category, declines in television and computer/tablet categories, deterioration in oil affected markets, and merged stores reentering the comp base. Same store revenue generally represents revenue earned in stores that were operated by us for 13 months or more.
Gross Profit. Gross profit decreased for the three- and nine-month periods ended September 30, 2016, as compared to 2015, primarily due to the decrease in store revenue as discussed above, partially offset by the $34.7 million write-down of smartphone inventory in the third quarter of 2015. Gross profit as a percentage of segment revenues increased to 71.2% and 71.3% for the three- and nine-month periods ended September 30, 2016, respectively, as compared to 65.0% and 68.8% for the respective periods in 2015. Excluding other charges, gross profit as a percentage of segment revenue was 71.2% and 71.3% for the three- and nine-months ended September 30, 2016, respectively, as compared to 71.1% and 70.7% for the respective periods in 2015.
Operating Profit. Operating profit as a percentage of segment revenues was 5.4% and 8.0% for the three- and nine-month periods ended September 30, 2016, respectively, compared to 2.7% and 8.3% for the respective periods in 2015. Excluding other charges, operating profit as a percentage of segment revenues decreased to 5.6% and 9.2% for the three- and nine-months ended September 30, 2016, respectively, compared to 10.7% and 11.0% for the respective periods in 2015. Labor, as a percentage of store revenue, was negatively impacted by sales deleverage and higher health care expenses, partially offset by improved labor productivity and lower incentive compensation. Other store expenses, as a percentage of store revenue, were negatively impacted by sales deleverage, increased customer stolen merchandise losses, and higher advertising costs, partially offset by a lower store count. Charge-offs in our Core U.S. rent-to-own stores due to customer stolen merchandise, expressed as a percentage of Core U.S. rent-to-own revenues, were approximately 4.7% and 3.7% for three and nine-month periods ended September 30, 2016, compared to 3.4% and 3.3% for the respective periods in 2015. Charge-offs in our Core U.S. rent-to-own stores due to other merchandise losses, expressed as a percentage of Core U.S. rent-to-own revenues, were approximately 2.1% and 1.8% for the three- and nine-month periods ended September 30, 2016, compared to 2.1% and 1.9% for the same respective periods in 2015. Other merchandise losses include unrepairable and missing merchandise, and loss/damage waiver claims.
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RENT-A-CENTER, INC. AND SUBSIDIARIES
Acceptance Now segment.

|  | Three Months Ended |  |  |  |  |  | Nine Months Ended |  |  |  |
|  | September 30, |  | Change |  | September 30, |  | Change
(Dollar amounts in thousands) |  | 2016 |  | 2015 |  | $ |  | % |  | 2016 |  | 2015 |  | $ |  | %
Revenues |  | $ | 194,398 |  |  | $ | 196,652 |  |  | $ | (2,254 | ) |  | (1.1 | )% |  | $ | 624,310 |  |  | $ | 621,393 |  |  | $ | 2,917 |  |  | 0.5 | %
Gross profit |  | 102,998 |  |  | 102,133 |  |  | 865 |  |  | 0.8 | % |  | 319,492 |  |  | 315,193 |  |  | 4,299 |  |  | 1.4 | %
Operating profit |  | 29,592 |  |  | 28,901 |  |  | 691 |  |  | 2.4 | % |  | 86,508 |  |  | 95,129 |  |  | (8,621 | ) |  | (9.1 | )%
Change in same store revenue |  |  |  |  |  |  |  | (0.9 | )% |  |  |  |  |  |  |  | (0.8 | )%
Stores in same store revenue calculation |  |  |  |  |  |  |  | 1,016 |  |  |  |  |  |  |  | 1,252

Revenues. The decrease in revenues for the three months ended September 30, 2016 compared to same period in 2015 was primarily driven by a decrease in same store revenue. The increase in revenues for the nine-months ended September 30, 2016 over the same year ago period was driven by revenue growth in locations open less than 12 months.
Gross profit. Gross profit increased for the three- and nine-month periods ended September 30, 2016 compared to the same respective periods in 2015. Gross profit as a percentage of segment revenues was 53.0% and 51.2% for the three- and nine-month periods ended September 30, 2016, as compared to 51.9% and 50.7% for the same respective periods in 2015. Gross profit was favorably impacted by the completed lap of the 90 day option pricing changes and our increased focus on driving profitable sales.
Operating profit. Operating profit increased for the three-month period ended September 30, 2016 and decreased for the nine-month period ended September 30, 2016 as compared to the respective periods in 2015. The increase in operating profit for the three-month period ended September 30, 2016 was primarily due to continued improvement in gross profit described above. Other store expenses, as a percentage of store revenue, for the three- and nine-month period-ended September 30, 2016 were negatively impacted by higher customer stolen merchandise. Charge-offs in our Acceptance Now locations due to customer stolen merchandise, expressed as a percentage of revenues, were approximately 8.4% and 9.2% for the three- and nine-month periods ended September 30, 2016, compared to 8.2% and 7.9% for the respective periods in 2015. The ratio of agreement charge-offs to total agreements in this segment is comparable to the Core U.S. segment but the percentage of revenue is higher, primarily due to the higher cost of rental merchandise in this segment. Charge-offs in our Acceptance Now locations due to other merchandise losses, expressed as a percentage of revenues, were approximately 1.3% and 1.1% for the three- and six-month periods ended September 30, 2016, as compared to 0.6% and 0.8% for the respective periods in 2015. Other merchandise losses include unrepairable merchandise and loss/damage waiver claims.
Mexico segment.

|  | Three Months Ended |  |  |  |  |  | Nine Months Ended |  |  |  |
|  | September 30, |  | Change |  | September 30, |  | Change
(Dollar amounts in thousands) |  | 2016 |  | 2015 |  | $ |  | % |  | 2016 |  | 2015 |  | $ |  | %
Revenues |  | $ | 12,454 |  |  | $ | 14,528 |  |  | $ | (2,074 | ) |  | (14.3 | )% |  | $ | 39,514 |  |  | $ | 48,799 |  |  | $ | (9,285 | ) |  | (19.0 | )%
Gross profit |  | 8,897 |  |  | 9,500 |  |  | (603 | ) |  | (6.3 | )% |  | 27,478 |  |  | 32,521 |  |  | (5,043 | ) |  | (15.5 | )%
Operating profit (loss) |  | 235 |  |  | (2,359 | ) |  | 2,594 |  |  | 110.0 | % |  | (1,803 | ) |  | (12,992 | ) |  | 11,189 |  |  | 86.1 | %
Change in same store revenue |  |  |  |  |  |  |  | 10.1 | % |  |  |  |  |  |  |  | 10.8 | %
Stores in same store revenue calculation |  |  |  |  |  |  |  | 85 |  |  |  |  |  |  |  |  | 85 |

Revenues. Revenues for the three- and nine-month periods ended September 30, 2016, were negatively impacted by approximately $1.8 million and $7.0 million, respectively, due to exchange rate fluctuations as compared to the respective periods in 2015. On a constant currency basis, revenue was positively impacted by the improvement in same store revenue, but negatively impacted by store closures in 2016 and 2015.
Gross Profit. Gross profit for the three- and nine-month periods ended September 30, 2016, was negatively impacted by approximately $1.3 million and $4.9 million, respectively, due to exchange rate fluctuations as compared to the respective periods in 2015. On a constant currency basis, gross profit also decreased as a result of decreased revenues in the segment due to store
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closures in 2016 and 2015. Gross profit as a percentage of segment revenues was 71.4% and 69.5% for the three- and nine-month periods ended September 30, 2016, as compared to 65.4% and 66.6% for the respective periods in 2015.
Operating Profit (Loss). Operating results were positively impacted by approximately $0.4 million for the three-month period ended September 30, 2016 and negatively impacted by approximately $0.5 million for the nine-month period ended September 30, 2016 due to exchange rate fluctuations compared to respective periods in 2015. Operating results as a percentage of segment revenues increased to 1.9% and (4.6)% for the three- and nine-month periods ended September 30, 2016, respectively, from (16.2)% and (26.6)% for the same respective periods in 2015. Operating losses for the nine-month period ended September 30, 2016 included restructuring charges of $2.3 million, related to store closures in the first quarter of 2016. Excluding these store closure charges, operating results as a percentage of segment revenues would have been 1.3% for the nine-months ended September 30, 2016, compared to (20.4)% in 2015, as a result of operating initiatives designed to improve the financial performance of our Mexico operations.
Franchising segment.

|  | Three Months Ended |  |  |  |  |  | Nine Months Ended |  |  |  |
|  | September 30, |  | Change |  | September 30, |  | Change
(Dollar amounts in thousands) |  | 2016 |  | 2015 |  | $ |  | % |  | 2016 |  | 2015 |  | $ |  | %
Revenues |  | $ | 5,220 |  |  | $ | 5,069 |  |  | $ | 151 |  |  | 3.0 | % |  | $ | 18,542 |  |  | $ | 16,340 |  |  | $ | 2,202 |  |  | 13.5 | %
Gross profit |  | 2,260 |  |  | 2,765 |  |  | (505 | ) |  | (18.3 | )% |  | 7,269 |  |  | 7,056 |  |  | 213 |  |  | 3.0 | %
Operating profit |  | 1,430 |  |  | 1,797 |  |  | (367 | ) |  | (20.4 | )% |  | 4,268 |  |  | 4,004 |  |  | 264 |  |  | 6.6 | %

Revenues. Merchandise sales and royalty income and fees increased approximately $0.2 million and $2.2 million for the three- and nine-month periods ended September 30, 2016, compared to the respective periods in 2015.
Gross Profit. Gross profit as a percentage of segment revenues decreased to 43.3% and 39.2% for the three- and nine-month periods ended September 30, 2016, from 54.5% and 43.2% for the same respective periods in 2015.
Operating Profit. Operating profit as a percentage of segment revenues decreased to 27.4% and 23.0% for the three- and nine- month periods ended September 30, 2016, compared to 35.5% and 24.5% for the respective periods in 2015.
Liquidity and Capital Resources
Overview. For the nine months ended September 30, 2016, we had $374.6 million of net cash provided by operating activities. We paid down debt by $233.3 million from cash generated from operations and a $80.0 million income tax refund. We also used cash in the amount of $46.8 million for capital expenditures and $21.3 million for payment of dividends, ending the nine-month period with $130.3 million of cash and cash equivalents.
Analysis of Cash Flow. Cash provided by operating activities increased $125.3 million to $374.6 million for the nine months ended September 30, 2016, from $249.3 million in 2015. This was primarily attributable to the receipt in 2016 of income tax refunds of approximately $80.0 million in addition to a decrease in merchandise purchases due to lower sales in the Core U.S. segment and lower 90 days same as cash sales in the Acceptance Now segment.
Cash used in investing activities decreased approximately $22.6 million to $45.4 million for the nine months ended September 30, 2016, from $68.0 million in 2015, due primarily to a decrease in capital expenditures and business acquisitions, partially offset by increased property sales.
Net cash used in financing activities was $254.5 million for the nine months ended September 30, 2016, compared to $165.2 million in 2015, a change of $89.3 million, primarily driven by our net reduction in debt of $233.3 million for the nine months ended September 30, 2016, as compared to a net decrease in debt of $128.5 million for the comparable period in 2015, and lower dividend payments year over year.
Liquidity Requirements. Our primary liquidity requirements are for rental merchandise purchases, implementation of our growth strategies, capital expenditures and debt service. Our primary sources of liquidity have been cash provided by operations and borrowings. In the future, to provide any additional funds necessary for the continued operations and expansion of our business, we may incur from time to time additional short-term or long-term bank indebtedness and may issue, in public or private transactions, equity and debt securities. The availability and attractiveness of any outside sources of financing will depend on a number of factors, some of which relate to our financial condition and performance, and some of which are beyond our control, such as prevailing interest rates and general financing and economic conditions. There can be no assurance that additional financing will be available, or if available, that it will be on terms we find acceptable.
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RENT-A-CENTER, INC. AND SUBSIDIARIES
We believe the cash flow generated from operations, together with amounts available under our Credit Agreement, will be sufficient to fund our liquidity requirements as discussed above during the next 12 months. Our revolving credit facilities, including our $20.0 million line of credit at INTRUST Bank, provide us with revolving loans in an aggregate principal amount not exceeding $695.0 million, of which $584.3 million was available as of October 26, 2016, at which date we had $132.1 million in cash. To the extent we have available cash that is not necessary to fund the items listed above, and subject to conditions and covenants within our Credit Agreement, we may declare and pay dividends on our common stock, make additional payments to reduce our existing debt or repurchase additional shares of our common stock. While our operating cash flow has been strong and we expect this strength to continue, our liquidity could be negatively impacted if we do not remain as profitable as we expect.
A change in control would result in an event of default under our senior credit facilities which would allow our lenders to accelerate the indebtedness owed to them. In addition, if a change in control occurs, we may be required to offer to repurchase all of our outstanding senior unsecured notes at 101% of their principal amount, plus accrued interest to the date of repurchase. Our senior credit facilities limit our ability to repurchase the senior unsecured notes, including in the event of a change in control. In the event a change in control occurs, we cannot be sure we would have enough funds to immediately pay our accelerated senior credit facilities and senior note obligations or that we would be able to obtain financing to do so on favorable terms, if at all.
Deferred Taxes. Certain federal tax legislation enacted during the period 2009 to 2014 permitted bonus first-year depreciation deductions ranging from 50% to 100% of the adjusted basis of qualified property placed in service during such years. The depreciation benefits associated with these tax acts are now reversing. On December 18, 2015, the Protecting Americans from Tax Hikes Act of 2015 ("PATH") extended the bonus depreciation to 2015 and through December 2019. The PATH act permits first-year bonus depreciation deductions of 50% in 2015-2017, 40% in 2018, and 30% in 2019. The PATH act resulted in an estimated benefit of $100 million for us in 2015. Most, if not all, of the 2015 tax liability had been paid by December 15, 2015, so a refund of approximately $80 million was requested from the IRS and received in early 2016. We estimate the remaining tax deferral associated with these acts is approximately $180 million at September 30, 2016, of which approximately 76.7%, or $138 million will reverse in 2016, and the remainder will reverse between 2017 and 2018. We also estimate a benefit of $100 million resulting from bonus depreciation in 2016 which will offset the $138 million reversal, resulting in a net negative impact to cash taxes of $38 million.
Merchandise Losses. Merchandise losses consist of the following (in thousands):

| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2016 |  | 2015 |  | 2016 |  | 2015
Customer stolen merchandise | $ | 41,962 |  |  | $ | 38,076 |  |  | $ | 124,070 |  |  | $ | 116,462 |
Other merchandise losses (1) | 12,917 |  |  | 13,090 |  |  | 35,420 |  |  | 38,141 |
Total merchandise losses | $ | 54,879 |  |  | $ | 51,166 |  |  | $ | 159,490 |  |  | $ | 154,603 |

__________

(1) | Other merchandise losses include unrepairable and missing merchandise, and loss/damage waiver claims.

Capital Expenditures. We make capital expenditures in order to maintain our existing operations as well as for new capital assets in new and acquired stores, and investment in information technology. We spent $46.8 million and $61.1 million on capital expenditures during the nine months ended September 30, 2016 and 2015, respectively, and expect to spend between $70 million and $80 million in 2016.
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RENT-A-CENTER, INC. AND SUBSIDIARIES
Acquisitions and New Location Openings. During the first nine months of 2016, we acquired locations and accounts for an aggregate purchase price of approximately $2.3 million in three different transactions.
The table below summarizes the location activity for the nine-month period ended September 30, 2016.

| Nine Months Ended September 30, 2016
| Core U.S. |  | Acceptance Now Staffed |  | Acceptance Now Direct |  | Mexico |  | Franchising |  | Total
Locations at beginning of period | 2,672 |  |  | 1,444 |  |  | 532 |  |  | 143 |  |  | 227 |  |  | 5,018 |
New location openings | — |  |  | 101 |  |  | 50 |  |  | 1 |  |  | 1 |  |  | 153 |
Acquired locations remaining open | — |  |  | — |  |  | — |  |  | — |  |  | 5 |  |  | 5 |
Conversions | — |  |  | (1 | ) |  | — |  |  | — |  |  | — |  |  | (1 | )
Closed locations |  |  |  |  |  |  |  |  |  |  |
Merged with existing locations | (183 | ) |  | (171 | ) |  | — |  |  | (4 | ) |  | (1 | ) |  | (359 | )
Sold or closed with no surviving location | (20 | ) |  | — |  |  | (87 | ) |  | (10 | ) |  | (1 | ) |  | (118 | )
Locations at end of period | 2,469 |  |  | 1,373 |  |  | 495 |  |  | 130 |  |  | 231 |  |  | 4,698 |
Acquired locations closed and accounts merged with existing locations | 3 |  |  | — |  |  | — |  |  | — |  |  | — |  |  | 3 |
Total approximate purchase price of acquired stores (in thousands) | $ | 2,302 |  |  | $ | — |  |  | $ | — |  |  | $ | — |  |  | $ | — |  |  | $ | 2,302 |

Senior Debt. As discussed in Note 2 to the consolidated financial statements, the $900.0 million Credit Agreement consists of $225.0 million, seven-year Term Loans and a $675.0 million, five-year Revolving Facility.
The full amount of the Revolving Facility may be used for the issuance of letters of credit, of which $90.7 million had been so utilized as of October 26, 2016, at which date $584.3 million was available. The Term Loans are scheduled to mature on March 19, 2021, and the Revolving Facility has a scheduled maturity of March 19, 2019. The weighted average Eurodollar rate on our outstanding debt was 0.75% at October 26, 2016.
Senior Notes. See descriptions of our senior notes in Note 3 to the consolidated financial statements.
Store Leases. We lease space for substantially all of our Core U.S. and Mexico stores and certain support facilities under operating leases expiring at various times through 2026. Most of our store leases are five year leases and contain renewal options for additional periods ranging from three to five years at rental rates adjusted according to agreed-upon formulas.
Franchising Guarantees. Our subsidiary, ColorTyme Finance, Inc. ("ColorTyme Finance"), is a party to an agreement with Citibank, N.A., pursuant to which Citibank provides up to $27.0 million in aggregate financing to qualifying franchisees of Franchising. Under the Citibank agreement, upon an event of default by the franchisee under agreements governing this financing and upon the occurrence of certain other events, Citibank can assign the loans and the collateral securing such loans to ColorTyme Finance, with ColorTyme Finance paying or causing to be paid the outstanding debt to Citibank and then succeeding to the rights of Citibank under the debt agreements, including the right to foreclose on the collateral. Rent-A-Center and ColorTyme Finance guarantee the obligations of the franchise borrowers under the Citibank facility. An additional $20.0 million of financing is provided by Texas Capital Bank, National Association under an agreement similar to the Citibank financing, which is guaranteed by Rent-A-Center East, Inc., a subsidiary of Rent-A-Center. The maximum guarantee obligations under these agreements, excluding the effects of any amounts that could be recovered under collateralization provisions, is $47.0 million, of which $4.4 million was outstanding as of September 30, 2016.
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Contractual Cash Commitments. The table below summarizes debt, lease and other minimum cash obligations outstanding as of September 30, 2016:

| Payments Due by Period
Contractual Cash Obligations | Total |  |  | 2016 |  | 2017-2018 |  | 2019-2020 |  | Thereafter
| (In thousands)
Senior Term Debt | $ | 192,376 |  | (1) |  | $ | 563 |  |  | $ | 4,500 |  |  | $ | 4,500 |  |  | $ | 182,813 |
Revolving Facility | — |  | (2) |  | — |  |  | — |  |  | — |  |  | — |
6.625% Senior Notes(3) | 380,013 |  |  |  | 9,697 |  |  | 38,788 |  |  | 331,528 |  |  | — |
4.75% Senior Notes(4) | 309,375 |  |  |  | 5,938 |  |  | 23,750 |  |  | 23,750 |  |  | 255,937 |
Operating Leases | 496,431 |  |  |  | 43,872 |  |  | 284,109 |  |  | 143,974 |  |  | 24,476 |
Total(5) | $ | 1,378,195 |  |  |  | $ | 60,070 |  |  | $ | 351,147 |  |  | $ | 503,752 |  |  | $ | 463,226 |

__________

(1) | Amount referenced does not include interest payments. Our senior term debt bears interest at varying rates equal to the Eurodollar rate (not less than 0.75%) plus 3.00% or the prime rate plus 2.00% at our election. The Eurodollar rate on our senior term debt at September 30, 2016, was 0.84%.

(2) | Amount referenced does not include interest payments. Our Revolving Facility bears interest at varying rates equal to the Eurodollar rate plus 1.50% to 2.75% or the prime rate plus 0.50% to 1.75% at our election.

(3) | Includes interest payments of $9.7 million on each of May 15 and November 15 of each year.

(4) | Includes interest payments of $5.9 million on each of May 1 and November 1 of each year.

(5) | As of September 30, 2016, we have $24.8 million in uncertain tax positions. Because of the uncertainty of the amounts to be ultimately paid as well as the timing of such payments, uncertain tax positions are not reflected in the contractual obligations table.

Seasonality. Our revenue mix is moderately seasonal, with the first quarter of each fiscal year generally providing higher merchandise sales than any other quarter during a fiscal year, primarily related to federal income tax refunds. Generally, our customers will more frequently exercise the early purchase option on their existing rental purchase agreements or purchase pre-leased merchandise off the showroom floor during the first quarter of each fiscal year. Furthermore, we tend to experience slower growth in the number of rental purchase agreements in the third quarter of each fiscal year when compared to other quarters throughout the year. We expect these trends to continue in the future.
Critical Accounting Estimates, Uncertainties or Assessments in Our Financial Statements
Valuation of Goodwill. We perform an assessment of goodwill for impairment at the reporting unit level annually on October 1, or between annual tests if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. Factors which could necessitate an interim impairment assessment include a sustained decline in our market capitalization, prolonged negative industry or economic trends and significant underperformance relative to historical or projected future operating results.
Our reporting units are generally our reportable operating segments identified in Note 7 to the consolidated financial statements. Determining the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions that we believe are reasonable but inherently uncertain, and actual results may differ from those estimates. These estimates and assumptions include, but are not limited to, future cash flows based on revenue growth rates and operating margins, and future economic and market conditions approximated by a discount rate derived from our weighted average cost of capital. Factors that could affect our ability to achieve the expected growth rates or operating margins include the general strength of the economy and other economic conditions that affect consumer preferences and spending, factors that affect the disposable income of our current and potential customers, our ability to execute on our multi-year program designed to transform and modernize our operations, including the flexible labor and sourcing and distribution initiatives, and our ability to successfully implement our new store information management system, including with respect to overcoming system slowness and outages, and effectively integrating this new system into ongoing store operations. Factors that could affect our weighted average cost of capital include changes in interest rates and changes in our effective tax rate.
We use a two-step approach to assess goodwill impairment. If the fair value of the reporting unit exceeds its carrying value, then the goodwill is not deemed impaired. If the carrying value of the reporting unit exceeds fair value, we perform a second analysis to measure the fair value of all assets and liabilities within the reporting unit, and if the carrying value of goodwill exceeds its implied fair value, goodwill is considered impaired. The amount of the impairment is the difference between the carrying value of goodwill and the implied fair value, which is calculated as if the reporting unit had just been acquired and accounted for as a business combination.
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RENT-A-CENTER, INC. AND SUBSIDIARIES
Based on the results of our 2015 annual goodwill impairment test, we concluded that an impairment of goodwill for the Core U.S. segment existed and we recorded a goodwill impairment charge of $1,170 million in the fourth quarter of 2015. As of the date of our annual impairment test, October 1, 2015, the amount of goodwill allocated to the Core U.S. and Acceptance Now segments was $150.0 million and $54.4 million, respectively. In addition, the fair value of the Core U.S. and the Acceptance Now segments significantly exceeded their carrying value (by over 85% and 100%, respectively). During the nine months ended September 30, 2016, we did not identify any events or changes in circumstances that more likely than not would have reduced the fair value of a reporting unit below its carrying amount. If we fail to achieve the estimated revenue growth rates or operating margins, the fair value of a reporting unit could decrease below its carrying value, resulting in an impairment of goodwill that could have a material impact on our financial statements.
Effect of New Accounting Pronouncements
In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606), which clarifies existing accounting literature relating to how and when a company recognizes revenue. Under ASU 2014-09, a company will recognize revenue when it transfers promised goods or services to customers in an amount that reflects the consideration to which the company expects to be entitled in exchange for those goods and services. On July 9, 2015, the FASB approved a one-year deferral of the effective date. In March 2016, the FASB issued ASU 2016-08, Revenue from Contracts with Customers (Topic 606): Principal versus Agent Considerations (Reporting Revenue Gross versus Net), which amends ASU 2014-09 relating to how and when a company recognizes revenue when another party is involved in providing a good or service to a customer. Under Topic 606, a company will recognize revenue on a gross basis when it provides a good or service to a customer (acts as the principal in a transaction), and on a net basis when it arranges for the good or service to be provided to the customer by another party (acts as an agent in a transaction). ASU 2016-08 provides additional guidance for determining whether a company acts as a principal or agent, depending primarily on whether a company controls goods or services before delivery to the customer. In April 2016, the FASB issued ASU 2016-10, Revenue from Contracts with Customers (Topic 606): Identifying Performance Obligations and Licensing, which provides additional guidance related to the identification of performance obligations within the contract, and licensing. In May 2016, the FASB issued ASU 2016-12, Revenue from Contracts with Customers (Topic 606): Narrow-Scope Improvements and Practical Expedients, which provides additional guidance related to certain technical areas within ASU 2014-09. The adoption of these additional ASUs must be concurrent with the adoption of ASU 2014-09, which will be required for Rent-A-Center beginning January 1, 2018, with early adoption permitted as of the original effective date. These ASUs allow adoption with either retrospective application to each prior period presented, or retrospective application with the cumulative effect recognized as of the date of initial application. We are currently in the process of determining what impact the adoption of these ASUs will have on our financial position, results of operations and cash flows, and we are evaluating the adoption date and transition alternatives.
In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842), which replaces existing accounting literature relating to the classification of, and accounting for, leases. Under ASU 2016-02, a company must recognize for all leases (with the exception of leases with terms less than 12 months) a liability representing a lessee's obligation to make lease payments arising from a lease, and a right-of-use asset representing the lessee's right to use, or control the use of, a specified asset for the lease term. Lessor accounting is largely unchanged, with certain improvements to align lessor accounting with the lessee accounting model and Topic 606, Revenue from Contracts with Customers. The adoption of ASU 2016-02 will be required for Rent-A-Center beginning January 1, 2019, with early adoption permitted. The ASU must be adopted using a modified retrospective transition, applying the new criteria to all leases existing or entered into after the beginning of the earliest comparative period in the consolidated financial statements. We are currently in the process of determining the what impact the adoption of this ASU will have on our financial position, results of operations and cash flows, and we are evaluating the adoption date and transition alternatives.
In March 2016, the FASB issued ASU 2016-09, Compensation - Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting, which includes multiple provisions intended to simplify various aspects of the accounting for share-based payments. The adoption of ASU 2016-09 will be required for Rent-A-Center beginning January 1, 2017. ASU 2016-09 requires that certain provisions be adopted using a modified retrospective transition and other provisions retrospectively. We are currently in the process of determining what impact the adoption of this ASU will have on our financial position, results of operations and cash flows, and we are evaluating the adoption date and transition alternatives.
In August 2016, the FASB issued ASU 2016-15, Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments, which provides guidance on the treatment of cash receipts and cash payments for certain types of cash transactions, to eliminate diversity in practice in the presentation of the cash flow statement. The adoption of ASU 2016-15 will be required for Rent-A-Center on a retrospective basis beginning January 1, 2018, with early adoption permitted. We are currently in the process of determining the adoption date and what impact the adoption of this ASU will have on our presentation of cash flows.
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RENT-A-CENTER, INC. AND SUBSIDIARIES
From time to time, new accounting pronouncements are issued by the FASB or other standards setting bodies that we adopt as of the specified effective date. Unless otherwise discussed, we believe the impact of any other recently issued standards that are not yet effective are either not applicable to us at this time or will not have a material impact on our consolidated financial statements upon adoption.
Item 3. Quantitative and Qualitative Disclosures About Market Risk.
Interest Rate Sensitivity
As of September 30, 2016, we had $292.7 million in senior notes outstanding at a fixed interest rate of 6.625%, and $250.0 million in senior notes outstanding at a fixed interest rate of 4.750%. We also had $192.4 million outstanding in Term Loans, and no outstanding borrowings under our Revolving Facility or our INTRUST line of credit, each at interest rates indexed to the Eurodollar rate or the prime rate. The fair value of the 6.625% senior notes, based on the closing price at September 30, 2016, was $282.5 million. The fair value of the 4.750% senior notes, based on the closing price at September 30, 2016, was $211.3 million. Carrying value approximates fair value for all other indebtedness.
Market Risk
Market risk is the potential change in an instrument’s value caused by fluctuations in interest rates. Our primary market risk exposure is fluctuations in interest rates. Monitoring and managing this risk is a continual process carried out by our senior management. We manage our market risk based on an ongoing assessment of trends in interest rates and economic developments, giving consideration to possible effects on both total return and reported earnings. As a result of such assessment, we may enter into swap contracts or other interest rate protection agreements from time to time to mitigate this risk.
Interest Rate Risk
We have outstanding debt with variable interest rates indexed to prime or Eurodollar rates that exposes us to the risk of increased interest costs if interest rates rise. As of September 30, 2016, we have not entered into any interest rate swap agreements. Based on our overall interest rate exposure at September 30, 2016, a hypothetical 1.0% increase or decrease in market interest rates would have the effect of causing a $2.0 million additional pre-tax charge or credit to our statement of earnings.
Foreign Currency Translation
We are exposed to market risk from foreign exchange rate fluctuations of the Mexican peso and Canadian dollar to the U.S. dollar as the financial position and operating results of our stores in those countries are translated into U.S. dollars for consolidation. Resulting translation adjustments are recorded as a separate component of stockholders’ equity.
Item 4. Controls and Procedures.
Evaluation of disclosure controls and procedures. In accordance with Rule 13a-15(b) under the Securities Exchange Act of 1934, an evaluation was performed under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rules 13a–15(e) and 15d–15(e) under the Securities Exchange Act of 1934) as of the end of the period covered by this Quarterly Report on Form 10-Q. Our disclosure controls and procedures are designed to ensure that information required to be disclosed by us in the reports we file or submit under the Securities Exchange Act of 1934, as amended, is (1) recorded, processed, summarized and reported within the time period specified in the SEC’s rules and forms and (2) accumulated and communicated to our management, including our Chief Executive Officer, to allow timely decisions regarding required disclosure. Based on this evaluation, our management, including our Chief Executive Officer and our Chief Financial Officer, concluded that, as of September 30, 2016, our disclosure controls and procedures (as defined in Rules 13a–15(e) and 15d–15(e) under the Securities Exchange Act of 1934) were effective.
Changes in internal controls. We completed implementation of a new Store Information Management System in all of our Core U.S. rent-to-own stores in 2016. The Store Information Management System manages key business processes in the store such as sales, customer account management, cash management and inventory management and has resulted in changes to these business processes and related internal controls over financial reporting.
Other than as described above, for the quarter ended September 30, 2016, there have been no changes in our internal control over financial reporting (as defined in Rule 13a-15(f) under the Securities Exchange Act of 1934) that, in the aggregate, have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
PART II – Other Information
Item 6. Exhibits.
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RENT-A-CENTER, INC. AND SUBSIDIARIES
The exhibits required to be furnished pursuant to Item 6 of Form 10-Q are listed in the Exhibit Index filed herewith, which Exhibit Index is incorporated herein by reference.
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RENT-A-CENTER, INC. AND SUBSIDIARIES
SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned duly authorized.
Rent-A-Center, Inc.
By /s/ Guy J. Constant
Guy J. Constant
Executive Vice President - Finance,
Chief Financial Officer and Treasurer
Date: October 28, 2016
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INDEX TO EXHIBITS

Exhibit No. | Description
3.1 | Certificate of Incorporation of Rent-A-Center, Inc., as amended (Incorporated herein by reference to Exhibit 3.1 to the registrant's Current Report on Form 8-K dated as of December 31, 2002.)
3.2 | Certificate of Amendment to the Certificate of Incorporation of Rent-A-Center, Inc., dated May 19, 2004 (Incorporated herein by reference to Exhibit 3.2 to the registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2004.)
3.3 | Amended and Restated Bylaws of Rent-A-Center, Inc. (Incorporated herein by reference to Exhibit 3.1 to the registrant's Current Report on Form 8-K dated as of September 28, 2011.)
4.1 | Form of Certificate evidencing Common Stock (Incorporated herein by reference to Exhibit 4.1 to the registrant's Registration Statement on Form S-4/A filed on January 13, 1999.)
4.2 | Indenture, dated as of November 2, 2010, by and among Rent-A-Center, Inc., as Issuer, the Guarantors named therein, as Guarantors, and The Bank of New York Mellon Trust Company, N.A., as Trustee (Incorporated herein by reference to Exhibit 4.1 to the registrant's Current Report on Form 8-K dated as of November 2, 2010.)
4.3 | Registration Rights Agreement relating to the 6.625% Senior Notes due 2020, dated as of November 2, 2010, among Rent-A-Center, Inc., the subsidiary guarantors party thereto and J.P. Morgan Securities LLC, as representative for the initial purchasers named therein (Incorporated herein by reference to Exhibit 4.2 to the registrant's Current Report on Form 8-K dated as of November 2, 2010.)
4.4 | Indenture, dated as of May 2, 2013, by and among Rent-A-Center, Inc., as Issuer, the Guarantors named therein, as Guarantors, and The Bank of New York Mellon Trust Company, N.A., as Trustee (Incorporated herein by reference to Exhibit 4.1 to the registrant's Current Report on Form 8-K dated as of May 2, 2013.)
4.5 | Registration Rights Agreement relating to the 4.75% Senior Notes due 2021, dated as of May 2, 2013, among Rent-A-Center, Inc., the subsidiary guarantors party thereto and J.P. Morgan Securities LLC, as representative for the initial purchasers named therein (Incorporated herein by reference to Exhibit 4.2 to the registrant's Current Report on Form 8-K dated as of May 2, 2013.)
10.1† | Amended and Restated Rent-A-Center, Inc. Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.1 to the registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2003.)
10.2 | Guarantee and Collateral Agreement, dated March 19, 2014, by and among Rent-A-Center, Inc., its subsidiaries named as guarantors therein and JPMorgan Chase Bank, N.A. as Administrative Agent (Incorporated herein by reference to Exhibit 10.2 to the registrant's Current Report on Form 8-K dated March 19, 2014.)
10.3 | Franchisee Financing Agreement, dated April 30, 2002, but effective as of June 28, 2002, by and between Texas Capital Bank, National Association, ColorTyme, Inc. and Rent-A-Center, Inc. (Incorporated herein by reference to Exhibit 10.14 to the registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2002.)
10.4 | Supplemental Letter Agreement to Franchisee Financing Agreement, dated May 26, 2003, by and between Texas Capital Bank, National Association, ColorTyme, Inc. and Rent-A-Center, Inc. (Incorporated herein by reference to Exhibit 10.23 to the registrant's Registration Statement on Form S-4 filed July 11, 2003.)
10.5 | First Amendment to Franchisee Financing Agreement, dated August 30, 2005, by and among Texas Capital Bank, National Association, ColorTyme, Inc. and Rent-A-Center East, Inc. (Incorporated herein by reference to Exhibit 10.7 to the registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2005.)
10.6 | Franchise Financing Agreement, dated as of August 2, 2010, between ColorTyme Finance, Inc. and Citibank, N.A. (Incorporated herein by reference to Exhibit 10.1 to the registrant's Current Report on Form 8-K dated as of August 2, 2010.)
10.7 | Unconditional Guaranty of Rent-A-Center, Inc., dated as of August 2, 2010, executed by Rent-A-Center, Inc. in favor of Citibank, N.A. (Incorporated herein by reference to Exhibit 10.1 to the registrant's Current Report on Form 8-K dated as of August 2, 2010.)

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INDEX TO EXHIBITS

10.8 | Unconditional Guaranty of Rent-A-Center, Inc., dated as of August 2, 2010, executed by ColorTyme Finance, Inc. in favor of Citibank, N.A. (Incorporated herein by reference to Exhibit 10.1 to the registrant's Current Report on Form 8-K dated as of August 2, 2010.)
10.9† | Form of Stock Option Agreement issuable to Directors pursuant to the Amended and Restated Rent-A-Center, Inc. Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.20 to the registrant's Annual Report on Form 10-K for the year ended December 31, 2004.)
10.10† | Form of Stock Option Agreement issuable to management pursuant to the Amended and Restated Rent-A-Center, Inc. Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.21 to the registrant's Annual Report on Form 10-K for the year ended December 31, 2004.)
10.11† | Summary of Director Compensation (Incorporated herein by reference to Exhibit 10.11 to the registrant's Annual Report on Form 10-K for the year ended December 31, 2015.)
10.12† | Form of Stock Compensation Agreement issuable to management pursuant to the Amended and Restated Rent-A-Center, Inc. Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.15 to the registrant's Quarterly Report on Form 10-Q for the quarter ended March 31, 2006.)
10.13† | Form of Long-Term Incentive Cash Award issuable to management pursuant to the Amended and Restated Rent-A-Center, Inc. Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.16 to the registrant's Quarterly Report on Form 10-Q for the quarter ended March 31, 2006.)
10.14† | Form of Loyalty and Confidentiality Agreement entered into with management (Incorporated herein by reference to Exhibit 10.14 to the registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2013.)
10.15† | Rent-A-Center, Inc. 2006 Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.17 to the registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2006.)
10.16† | Form of Stock Option Agreement issuable to management pursuant to the Rent-A-Center, Inc. 2006 Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.18 to the registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2006.)
10.17† | Form of Stock Compensation Agreement issuable to management pursuant to the Rent-A-Center, Inc. 2006 Equity Incentive Plan (Incorporated herein by reference to Exhibit 10.19 to the registrant's Annual Report on Form 10-K for the year ended December 31, 2006.)
10.18† | Form of Long-Term Incentive Cash Award issuable to management pursuant to the Rent-A-Center, Inc. 2006 Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.20 to the registrant's Annual Report on Form 10-K for the year ended December 31, 2006.)
10.19† | Rent-A-Center, Inc. 2006 Equity Incentive Plan and Amendment (Incorporated herein by reference to Exhibit 4.5 to the registrant's Registration Statement on Form S-8 filed with the SEC on January 4, 2007.)
10.20† | Form of Stock Option Agreement issuable to management pursuant to the Rent-A-Center, Inc. 2006 Equity Incentive Plan (Incorporated herein by reference to Exhibit 10.22 to the registrant's Annual Report on Form 10-K for the year ended December 31, 2006.)
10.21† | Form of Stock Compensation Agreement issuable to management pursuant to the Rent-A-Center, Inc. 2006 Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.23 to the registrant's Annual Report on Form 10-K for the year ended December 31, 2006.)
10.22† | Form of Stock Option Agreement issuable to Directors pursuant to the Rent-A-Center, Inc. 2006 Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.24 to the registrant's Annual Report on Form 10-K for the year ended December 31, 2006.)
10.23† | Form of Deferred Stock Unit Award Agreement issuable to Directors pursuant to the Rent-A-Center, Inc. 2006 Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.23 to the registrant's Annual Report on Form 10-K for the year ended December 31, 2010.)
10.24† | Form of Executive Transition Agreement entered into with management (Incorporated herein by reference to Exhibit 10.24 to the registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2013.)
10.25† | Non-Qualified Stock Option Agreement, dated October 2, 2006, between Rent-A-Center, Inc. and Mark E. Speese (Incorporated herein by reference to Exhibit 10.23 to the registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2006.)

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INDEX TO EXHIBITS

10.26† | Rent-A-Center, Inc. Non-Qualified Deferred Compensation Plan (Incorporated herein by reference to Exhibit 10.28 to the registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2007.)
10.27† | Rent-A-Center, Inc. 401-K Plan (Incorporated herein by reference to Exhibit 10.30 to the registrant's Annual Report on Form 10-K for the year ended December 31, 2008.)
10.28 | Credit Agreement, dated as of March 19, 2014, among Rent-A-Center, Inc., the several lenders from time to time parties thereto, Bank of America, N.A., BBVA Compass Bank, Wells Fargo Bank, N.A. and Suntrust Bank, as syndication agents, and JPMorgan Chase Bank, N.A., as administrative agent (Incorporated herein by reference to Exhibit 10.1 to the Registrant's Current Report on Form 8-K dated as of March 19, 2014.)
10.29† | Rent-A-Center East, Inc. Retirement Savings Plan for Puerto Rico Employees (Incorporated herein by reference to Exhibit 99.1 to the registrant's Registration Statement on Form S-8 filed January 28, 2011.)
10.30 | First Amendment to Franchisee Financing Agreement between ColorTyme Finance, Inc. and Citibank, N.A., dated as of July 25, 2012 (Incorporated herein by reference to Exhibit 10.32 to the registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2012.)
10.31 | Master Confirmation Agreement, dated as of May 2, 2013, between Rent-A-Center, Inc. and Goldman Sachs & Co. (Incorporated herein by reference to Exhibit 10.1 to the registrant's Current Report on Form 8-K dated as of May 2, 2013.)
10.32 | Second Amendment to Franchisee Financing Agreement between ColorTyme Finance, Inc. and Citibank, N.A., dated as of August 30, 2013 (Incorporated herein by reference to Exhibit 10.34 to the registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2013.)
10.33 | Third Amendment to Franchisee Financing Agreement between ColorTyme Finance, Inc. and Citibank, N.A., dated as of May 1, 2014 (Incorporated herein by reference to Exhibit 10.33 to the registrant's Quarterly Report on Form 10-Q for the quarter ended June 30, 2014.)
10.34 | Waiver and Fourth Amendment to Franchisee Financing Agreement between ColorTyme Finance, Inc. and Citibank, N.A., dated as of September 1, 2014 (Incorporated herein by reference to Exhibit 10.34 to the registrant's Quarterly Report on Form 10-Q for the quarter ended September 30, 2014.)
10.35 | First Amendment to the Credit Agreement, dated February 1, 2016, between the Company, JPMorgan Chase Bank, N.A., as administrative agent, the other agents party thereto and the lenders party thereto (Incorporated herein by reference to Exhibit 10.1 to the registrant's Current Report on Form 8-K dated as of February 1, 2016.)
10.36† | Rent-A-Center, Inc. 2016 Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.36 to the registrant's Quarterly Report on Form 10-Q for the quarter ended March 31, 2016.)
10.37† | Form of Stock Option Agreement issuable to management pursuant to the Rent-A-Center, Inc. 2016 Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.37 to the registrant's Quarterly Report on Form 10-Q for the quarter ended March 31, 2016.)
10.38† | Form of Stock Compensation Agreement (RSU) issuable to management pursuant to the Rent-A-Center, Inc. 2016 Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.38 to the registrant's Quarterly Report on Form 10-Q for the quarter ended March 31, 2016.)
10.39† | Form of Stock Compensation Agreement (PSU) issuable to management pursuant to the Rent-A-Center, Inc. 2016 Long-Term Incentive Plan (Incorporated herein by reference to Exhibit 10.39 to the registrant's Quarterly Report on Form 10-Q for the quarter ended March 31, 2016.)
10.40 | Second Amendment to the Credit Agreement, dated effective as of September 30, 2016, between the Company, JPMorgan Chase Bank, N.A., as administrative agent, the other agents party thereto and the lenders party thereto (Incorporated herein by reference to Exhibit 10.1 to the registrant's Current Report on Form 8-K dated as of October 4, 2016.)
21.1 | Subsidiaries of Rent-A-Center, Inc. (Incorporated herein by reference to Exhibit 21.1 to the registrant's Annual Report on Form 10-K for the year ended December 31, 2015.)
31.1* | Certification pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934 implementing Section 302 of the Sarbanes-Oxley Act of 2002 by Robert D. Davis
31.2* | Certification pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934 implementing Section 302 of the Sarbanes-Oxley Act of 2002 by Guy J. Constant

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INDEX TO EXHIBITS

32.1* | Certification pursuant to 18 U.S.C. Section 1350 as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 by Robert D. Davis
32.2* | Certification pursuant to 18 U.S.C. Section 1350 as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 by Guy J. Constant
101.INS* | XBRL Instance Document
101.SCH* | XBRL Taxonomy Extension Schema Document
101.CAL* | XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF* | XBRL Taxonomy Extension Definition Linkbase Document
101.LAB* | XBRL Taxonomy Extension Label Linkbase Document
101.PRE* | XBRL Taxonomy Extension Presentation Linkbase Document

__________
† Management contract or compensatory plan or arrangement.
* Filed herewith.
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