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Condensed Consolidated Statements of Operations (Unaudited) - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2021
Jun. 30, 2020
Jun. 30, 2021
Jun. 30, 2020
Revenue $ 107,841 $ 86,101 $ 202,652 $ 209,593
Operating expenses:        
General and administrative expenses 16,427 22,286 32,874 48,969
Depreciation and amortization 15,332 17,252 31,439 36,970
Goodwill impairment 0 0 0 57,146
Severance and other charges, net 3,399 5,162 10,775 25,887
Gain on disposal of assets (1,479) (650) (1,661) (590)
Operating loss (8,865) (27,286) (28,651) (121,494)
Other income (expense):        
Other income, net 404 156 529 2,182
Interest income (expense), net (101) 178 (388) 711
Foreign currency gain (loss) 2,718 1,693 (150) (8,199)
Total other income (expense) 3,021 2,027 (9) (5,306)
Loss before income taxes (5,844) (25,259) (28,660) (126,800)
Income tax expense (benefit) 6,773 8,986 7,843 (6,577)
Net loss $ (12,617) $ (34,245) $ (36,503) $ (120,223)
Loss per common share:        
Basic and diluted (in dollars per share) $ (0.06) $ (0.15) $ (0.16) $ (0.53)
Weighted average common shares outstanding:        
Basic and diluted (in shares) [1] 228,013 225,853 227,519 225,855
Service [Member]        
Revenue $ 90,520 $ 74,583 $ 172,043 $ 179,666
Operating expenses:        
Cost of revenue, exclusive of depreciation and amortization 68,619 61,051 132,554 140,431
Product [Member]        
Revenue 17,321 11,518 30,609 29,927
Operating expenses:        
Cost of revenue, exclusive of depreciation and amortization $ 14,408 $ 8,286 $ 25,322 $ 22,274
[1] Approximate number of unvested restricted stock units and stock to be issued pursuant to the ESPP that have been excluded from the computation of diluted loss per share as the effect would be anti-dilutive when results from operations are at a net loss position. 1,329 707 1,688 955