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Condensed Consolidated Statements of Operations (Unaudited) - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2021
Sep. 30, 2020
Sep. 30, 2021
Sep. 30, 2020
Revenue:        
Revenue $ 114,941 $ 84,417 $ 317,593 $ 294,010
Operating expenses:        
General and administrative expenses 18,591 18,665 51,465 67,634
Depreciation and amortization 14,092 15,950 45,531 52,920
Goodwill impairment 0 0 0 57,146
Severance and other charges, net 2,958 3,549 13,733 29,436
Gain on disposal of assets (72) (308) (1,733) (898)
Operating loss (6,744) (23,746) (35,395) (145,240)
Other income (expense):        
Other income, net 347 109 877 2,291
Interest income (expense), net (167) (93) (555) 618
Foreign currency gain (loss) (4,548) 2,334 (4,698) (5,865)
Total other income (expense) (4,368) 2,350 (4,376) (2,956)
Loss before income taxes (11,112) (21,396) (39,771) (148,196)
Income tax expense (benefit) 3,969 6,395 11,812 (182)
Net loss $ (15,081) $ (27,791) $ (51,583) $ (148,014)
Loss per common share:        
Basic and diluted (in dollars per share) $ (0.40) $ (0.74) $ (1.36) $ (3.93)
Weighted average common shares outstanding:        
Basic and diluted (in shares) [1] 38,066 37,691 37,957 37,659
Service [Member]        
Revenue:        
Revenue $ 95,821 $ 66,418 $ 267,864 $ 246,084
Operating expenses:        
Cost of revenue, exclusive of depreciation and amortization 70,627 56,574 203,181 197,005
Product [Member]        
Revenue:        
Revenue 19,120 17,999 49,729 47,926
Operating expenses:        
Cost of revenue, exclusive of depreciation and amortization $ 15,489 $ 13,733 $ 40,811 $ 36,007
[1] Approximate number of unvested restricted stock units and stock to be issued pursuant to the ESPP that have been excluded from the computation of diluted loss per share as the effect would be anti-dilutive when results from operations are at a net loss position.