v3.25.3
Segments and geographic information
 9 Months Ended
Oct. 31, 2025
Segment Reporting [Abstract]  
Segments and geographic information Segments and geographic information
Operating segments are defined as components of an enterprise about which separate financial information is evaluated regularly by the chief operating decision maker in deciding how to allocate resources and in assessing performance. The Company defines the term “chief operating decision maker” to be its Chief Executive Officer. The Company’s Chief Executive Officer reviews the financial information presented on an entire company basis for purposes of allocating resources and evaluating its financial performance. Accordingly, the Company has determined that it operates in a single reportable operating segment, managed on a consolidated basis, which the Company refers to as the Technology solutions segment.
The Technology solutions segment provides comprehensive software solutions that improve the operational and financial performance of healthcare organizations and improve health outcomes by helping patients take a more active role in their care. The Technology solutions segment’s solutions include SaaS-based integrated tools that manage patient access, registration and payments. Additionally, the Technology solutions segment has tools to communicate with patients about their health, which have demonstrated increased rates of preventive care and vaccinations. Additionally, Technology solutions segment’s solutions include clinical assessments to screen patients for a variety of physical, behavioral and mental health conditions, helping providers to better understand their patients and connect them to needed services, resulting in improved health outcomes. The Technology solutions segment also provides life sciences companies, government entities, patient advocacy, public interest and not-for-profit and other organizations with a channel for direct communication with patients. The Technology solutions segment also provides additional products and services such as the MediFind provider directory, which helps patients find care based on providers' specialty and condition expertise. The Technology solutions segment offers its healthcare services clients the ability to lease tablets ("PhreesiaPads") and on-site kiosks ("Arrivals Kiosks") along with their monthly subscription.
The chief operating decision maker uses net income (loss) in assessing the performance of and allocate resources to the Technology solutions segment. The chief operating decision maker uses actual versus budgeted net income (loss) in evaluating the performance of the Technology solutions segment.
The accounting policies of the Technology solutions segment are the same as described in the Company’s Annual Report on Form 10-K for the fiscal year ended January 31, 2025 and in Note 3 - Summary of significant accounting policies herein. As the Company operates in a single operating segment managed on a consolidated basis, the revenues of the Technology solutions segment are equal to the Company’s total revenues presented on the accompanying consolidated statements of operations. Additionally, revenues for each significant group of products and services is presented on the accompanying consolidated statements of operations. As the Company has only one operating segment, the Company does not have inter-segment sales or transfers. Additionally, the measure of segment profit for the Technology solutions segment is equal to the Company’s net income (loss) presented on the accompanying consolidated statements of operations.
The following table presents the Company’s segment revenue, segment profit (loss), significant segment expenses, and other segment items, as well as a reconciliation from segment profit (loss) to consolidated net income (loss).
Three months ended
October 31,		Nine months ended
October 31,
2025202420252024
Revenue
$120,333 $106,800 $353,524 $310,132 
Labor costs (1)
45,39356,010142,583171,490
Payment processing expense19,68916,68361,36051,648
Third-party non-labor operating expenses
26,10224,33877,48466,603
Stock-based compensation
15,95916,52549,41449,813
Other segment items
8,9197,64721,67222,715
Segment net income (loss)
$4,271 $(14,403)$1,011 $(52,137)
Reconciliation of profit or loss
Adjustments and reconciling items
$— $— $— $— 
Consolidated net income (loss)
$4,271 $(14,403)$1,011 $(52,137)
(1) Excludes stock-based compensation expense which is presented separately
Other segment items include depreciation and amortization, interest income, net, income tax expense and other income (expense), net.
The total segment assets for the Technology solutions segment are equal to the total assets presented on the accompanying consolidated balance sheets. The following table presents other quantitative segment disclosures for the three and nine months ended October 31, 2025 and 2024, respectively.
Three months ended
October 31,		Nine months ended
October 31,
2025202420252024
Depreciation and amortization
$7,478 $7,087 $21,765 $21,063 
Interest income, net
$380 $26 $758 $311 
Income tax expense
$(854)$(442)$(372)$(1,702)
Expenditures for long-lived assets
$5,398 $6,511 $18,774 $20,244