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Segments | 9 Months Ended
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Sep. 30, 2024
Segment Reporting [Abstract] |
Segments | 18. Segments The Company evaluates the performance of its operating segments based on segment revenue growth as well as operating income. Management uses revenue growth and total segment operating income as a measure of the performance of operating businesses separate from non-operating factors. The Company’s operations are based in the United States. All revenues of the Company are derived from the United States. The Company’s segments are not evaluated using asset information. In the normal course of business, the Company’s reportable segments enter into transactions with each other. While intersegment transactions are treated like third-party transactions to determine segment performance, the revenues recognized by a segment and expenses incurred by the counterparty are eliminated in consolidation and do not affect consolidated results. Corporate costs are unallocated and primarily include corporate initiatives, corporate infrastructure costs and corporate shared costs, such as finance, human resources, legal, and executives. Certain amounts disclosed in the prior period have been recast to conform to the current period presentation. Specifically, reclassifications were made between cost of services and general and administrative expenses in the accompanying segment table for the three and nine months ended September 30, 2023, and the segments are presented net of intrasegment eliminations. The following table presents information about our segments (in thousands):
|  | Three Months Ended September 30, 2024 |
|  | Care Partners |  |  | Care Delivery |  |  | Care Enablement |  |  | Other |  |  | Intersegment Elimination |  |  |  | Corporate Costs |  |  | Consolidated Total |
Third-Party |  | $ | 455,760 |  |  | $ | 20,083 |  |  | $ | 2,867 |  |  | $ | — |  |  | $ | — |  |  |  | $ | — |  |  | $ | 478,710 |
Intersegment |  |  | — |  |  |  | 14,645 |  |  |  | 38,063 |  |  |  | — |  |  |  | (52,708 | ) |  |  |  | — |  |  |  | — |
Total revenues |  |  | 455,760 |  |  |  | 34,728 |  |  |  | 40,930 |  |  |  | — |  |  |  | (52,708 | ) |  |  |  | — |  |  |  | 478,710 |
Cost of services |  |  | 369,835 |  |  |  | 29,114 |  |  |  | 19,604 |  |  |  | — |  |  |  | (13,335 | ) |  |  |  | — |  |  |  | 405,218 |
General and administrative(1) |  |  | 47,139 |  |  |  | 6,971 |  |  |  | 15,012 |  |  |  | — |  |  |  | (39,370 | ) |  |  |  | 15,315 |  |  |  | 45,067 |
Total expenses |  |  | 416,974 |  |  |  | 36,085 |  |  |  | 34,616 |  |  |  | — |  |  |  | (52,705 | ) |  |  |  | 15,315 |  |  |  | 450,285 |
Income (loss) from operations |  | $ | 38,786 |  |  | $ | (1,357 | ) |  | $ | 6,314 |  |  | $ | — |  |  | $ | (3 | ) | (2) |  | $ | (15,315 | ) |  | $ | 28,425 |
|  | Three Months Ended September 30, 2023 |
|  | Care Partners |  |  | Care Delivery |  |  | Care Enablement |  |  | Other |  |  | Intersegment Elimination |  |  |  | Corporate Costs |  |  | Consolidated Total |
Third-Party |  | $ | 320,885 |  |  | $ | 16,737 |  |  | $ | 10,306 |  |  | $ | 245 |  |  | $ | — |  |  |  | $ | — |  |  | $ | 348,173 |
Intersegment |  |  | — |  |  |  | 12,234 |  |  |  | 26,604 |  |  |  | 49 |  |  |  | (38,887 | ) |  |  |  | — |  |  |  | — |
Total revenues |  |  | 320,885 |  |  |  | 28,971 |  |  |  | 36,910 |  |  |  | 294 |  |  |  | (38,887 | ) |  |  |  | — |  |  |  | 348,173 |
Cost of services |  |  | 249,917 |  |  |  | 23,060 |  |  |  | 13,658 |  |  |  | 76 |  |  |  | (11,336 | ) |  |  |  | — |  |  |  | 275,375 |
General and administrative(1) |  |  | 30,628 |  |  |  | 6,946 |  |  |  | 16,804 |  |  |  | 875 |  |  |  | (28,621 | ) |  |  |  | 7,083 |  |  |  | 33,715 |
Total expenses |  |  | 280,545 |  |  |  | 30,006 |  |  |  | 30,462 |  |  |  | 951 |  |  |  | (39,957 | ) |  |  |  | 7,083 |  |  |  | 309,090 |
Income (loss) from operations |  | $ | 40,340 |  |  | $ | (1,035 | ) |  | $ | 6,448 |  |  | $ | (657 | ) |  | $ | 1,070 |  | (2) |  | $ | (7,083 | ) |  | $ | 39,083 |
|  | Nine Months Ended September 30, 2024 |
|  | Care Partners |  |  | Care Delivery |  |  | Care Enablement |  |  | Other |  |  | Intersegment Elimination |  |  |  | Corporate Costs |  |  | Consolidated Total |
Third-Party |  | $ | 1,301,355 |  |  | $ | 59,179 |  |  | $ | 8,797 |  |  | $ | — |  |  | $ | — |  |  |  | $ | — |  |  | $ | 1,369,331 |
Intersegment |  |  | — |  |  |  | 41,125 |  |  |  | 101,579 |  |  |  | — |  |  |  | (142,704 | ) |  |  |  | — |  |  |  | — |
Total revenues |  |  | 1,301,355 |  |  |  | 100,304 |  |  |  | 110,376 |  |  |  | — |  |  |  | (142,704 | ) |  |  |  | — |  |  |  | 1,369,331 |
Cost of services |  |  | 1,049,437 |  |  |  | 80,160 |  |  |  | 56,916 |  |  |  | — |  |  |  | (38,091 | ) |  |  |  | — |  |  |  | 1,148,422 |
General and administrative(1) |  |  | 129,613 |  |  |  | 19,914 |  |  |  | 36,724 |  |  |  | — |  |  |  | (104,692 | ) |  |  |  | 50,720 |  |  |  | 132,279 |
Total expenses |  |  | 1,179,050 |  |  |  | 100,074 |  |  |  | 93,640 |  |  |  | — |  |  |  | (142,783 | ) |  |  |  | 50,720 |  |  |  | 1,280,701 |
Income (loss) from operations |  | $ | 122,305 |  |  | $ | 230 |  |  | $ | 16,736 |  |  | $ | — |  |  | $ | 79 |  | (2) |  | $ | (50,720 | ) |  | $ | 88,630 |
|  | Nine Months Ended September 30, 2023 |
|  | Care Partners |  |  | Care Delivery |  |  | Care Enablement |  |  | Other |  |  | Intersegment Elimination |  |  |  | Corporate Costs |  |  | Consolidated Total |
Third-Party |  | $ | 957,297 |  |  | $ | 42,603 |  |  | $ | 33,164 |  |  | $ | 561 |  |  | $ | — |  |  |  | $ | — |  |  | $ | 1,033,625 |
Intersegment |  |  | — |  |  |  | 37,228 |  |  |  | 69,287 |  |  |  | 131 |  |  |  | (106,646 | ) |  |  |  | — |  |  |  | — |
Total revenues |  |  | 957,297 |  |  |  | 79,831 |  |  |  | 102,451 |  |  |  | 692 |  |  |  | (106,646 | ) |  |  |  | — |  |  |  | 1,033,625 |
Cost of services |  |  | 783,333 |  |  |  | 65,187 |  |  |  | 44,441 |  |  |  | 209 |  |  |  | (35,522 | ) |  |  |  | — |  |  |  | 857,648 |
General and administrative(1) |  |  | 83,475 |  |  |  | 16,076 |  |  |  | 38,181 |  |  |  | 2,459 |  |  |  | (74,401 | ) |  |  |  | 21,704 |  |  |  | 87,494 |
Total expenses |  |  | 866,808 |  |  |  | 81,263 |  |  |  | 82,622 |  |  |  | 2,668 |  |  |  | (109,923 | ) |  |  |  | 21,704 |  |  |  | 945,142 |
Income (loss) from operations |  | $ | 90,489 |  |  | $ | (1,432 | ) |  | $ | 19,829 |  |  | $ | (1,976 | ) |  | $ | 3,277 |  | (2) |  | $ | (21,704 | ) |  | $ | 88,483 |
(1) Balance includes general and administrative expenses, and depreciation and amortization. (2) Income from operations for the intersegment elimination represents rental income from segments renting from other segments. Rental income is presented within other income that is not presented in the table.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/exampleRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 55 -Paragraph 48 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482785/280-10-55-48 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards 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