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Goodwill and Acquired Intangible Assets - Carrying Value and Excess Percentage of Fair Value Over Carrying Value for Reporting Units (Detail) (USD $)
In Millions, unless otherwise specified
Dec. 31, 2013
FFELP Loans [Member]
 
Schedule Of Impaired Intangible Assets And Goodwill [Line Items]  
Carrying Value of Equity $ 930
% of Fair Value in Excess of Carrying Value 202.00%
Consumer Lending [Member]
 
Schedule Of Impaired Intangible Assets And Goodwill [Line Items]  
Carrying Value of Equity 4,335
% of Fair Value in Excess of Carrying Value 80.00%
Servicing [Member]
 
Schedule Of Impaired Intangible Assets And Goodwill [Line Items]  
Carrying Value of Equity 137
% of Fair Value in Excess of Carrying Value 966.00%
Contingency Services [Member]
 
Schedule Of Impaired Intangible Assets And Goodwill [Line Items]  
Carrying Value of Equity $ 53
% of Fair Value in Excess of Carrying Value 193.00%