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Segment Reporting - Segment Results and Reconciliations to GAAP (Detail) - USD ($)
$ in Millions
 3 Months Ended 9 Months Ended
Sep. 30, 2016
Sep. 30, 2015
Sep. 30, 2016
Sep. 30, 2015
Interest income:        
Education loans $ 1,032 $ 1,074 $ 3,096 $ 3,227
Other loans 2 1 5 5
Cash and investments 5 2 17 6
Total interest income 1,039 1,077 3,118 3,238
Total interest expense 627 524 1,791 1,553
Net interest income (loss) 412 553 1,327 1,685
Less: provisions for loan losses 106 123 327 446
Net interest income (loss) after provisions for loan losses 306 430 1,000 1,239
Other income (loss):        
Servicing revenue 76 76 230 258
Asset recovery and business processing revenue 97 85 288 273
Other income (loss) 137 20 75 88
Gains on sales of loans and investments       12
Gains on debt repurchases 1   1  
Total other income 311 181 594 631
Expenses:        
Direct operating expenses 177 174 538 514
Overhead expenses 51 54 168 169
Total operating expenses 228 228 706 683
Goodwill and acquired intangible asset impairment and amortization 12 3 22 7
Restructuring and other reorganization expenses       32
Total expenses 240 231 728 722
Income (loss) from continuing operations, before income tax expense (benefit) 377 380 866 1,148
Income tax expense (benefit) 147 144 331 438
Net income (loss) from continuing operations 230 236 535 710
Income (loss) from discontinued operations, net of tax expense (benefit)   1   1
Net income (loss) 230 237 535 711
Reclassifications [Member]        
Interest income:        
Education loans 28 164 222 489
Total interest income 28 164 222 489
Total interest expense 7 11 25 27
Net interest income (loss) 21 153 197 462
Net interest income (loss) after provisions for loan losses 21 153 197 462
Other income (loss):        
Other income (loss) (21) (153) (197) (462)
Total other income (21) (153) (197) (462)
Additions/ (Subtractions) [Member]        
Interest income:        
Education loans (14) (60) (99) (178)
Total interest income (14) (60) (99) (178)
Net interest income (loss) (14) (60) (99) (178)
Net interest income (loss) after provisions for loan losses (14) (60) (99) (178)
Other income (loss):        
Other income (loss) 153 168 260 535
Total other income 153 168 260 535
Expenses:        
Goodwill and acquired intangible asset impairment and amortization 12 3 22 7
Restructuring and other reorganization expenses       32
Total expenses 12 3 22 39
Income (loss) from continuing operations, before income tax expense (benefit) 127 105 139 318
Income tax expense (benefit) 54 42 62 130
Net income (loss) from continuing operations 73 63 77 188
Net income (loss) 73 63 77 188
Total Adjustments [Member]        
Interest income:        
Education loans 14 104 123 311
Total interest income 14 104 123 311
Total interest expense 7 11 25 27
Net interest income (loss) 7 93 98 284
Net interest income (loss) after provisions for loan losses 7 93 98 284
Other income (loss):        
Other income (loss) 132 15 63 73
Total other income 132 15 63 73
Expenses:        
Total operating expenses 0 0 0 0
Goodwill and acquired intangible asset impairment and amortization 12 3 22 7
Restructuring and other reorganization expenses       32
Total expenses 12 3 22 39
Income (loss) from continuing operations, before income tax expense (benefit) 127 105 139 318
Income tax expense (benefit) 54 42 62 130
Net income (loss) from continuing operations 73 63 77 188
Net income (loss) 73 63 77 188
Operating Segments [Member]        
Interest income:        
Education loans 1,018 970 2,973 2,916
Other loans 2 1 5 5
Cash and investments 5 2 17 6
Total interest income 1,025 973 2,995 2,927
Total interest expense 620 513 1,766 1,526
Net interest income (loss) 405 460 1,229 1,401
Less: provisions for loan losses 106 123 327 446
Net interest income (loss) after provisions for loan losses 299 337 902 955
Other income (loss):        
Servicing revenue 76 76 230 258
Asset recovery and business processing revenue 97 85 288 273
Other income (loss) 5 5 12 15
Gains on sales of loans and investments       12
Gains on debt repurchases 1   1  
Total other income 179 166 531 558
Expenses:        
Direct operating expenses 177 174 538 514
Overhead expenses 51 54 168 169
Total operating expenses 228 228 706 683
Total expenses 228 228 706 683
Income (loss) from continuing operations, before income tax expense (benefit) 250 275 727 830
Income tax expense (benefit) 93 102 269 308
Net income (loss) from continuing operations 157 173 458 522
Income (loss) from discontinued operations, net of tax expense (benefit)   1   1
Net income (loss) 157 174 458 523
Operating Segments [Member] | FFELP Loans Segment [Member]        
Interest income:        
Education loans 617 526 1,760 1,581
Cash and investments 4 2 12 5
Total interest income 621 528 1,772 1,586
Total interest expense 413 317 1,159 928
Net interest income (loss) 208 211 613 658
Less: provisions for loan losses 13 7 30 19
Net interest income (loss) after provisions for loan losses 195 204 583 639
Other income (loss):        
Servicing revenue 13 16 45 78
Gains on sales of loans and investments       12
Total other income 13 16 45 90
Expenses:        
Direct operating expenses 99 109 305 336
Total operating expenses 99 109 305 336
Total expenses 99 109 305 336
Income (loss) from continuing operations, before income tax expense (benefit) 109 111 323 393
Income tax expense (benefit) 40 41 120 146
Net income (loss) from continuing operations 69 70 203 247
Net income (loss) 69 70 203 247
Operating Segments [Member] | Private Education Loans Segment [Member]        
Interest income:        
Education loans 401 444 1,213 1,335
Cash and investments     2  
Total interest income 401 444 1,215 1,335
Total interest expense 178 170 522 514
Net interest income (loss) 223 274 693 821
Less: provisions for loan losses 92 117 296 428
Net interest income (loss) after provisions for loan losses 131 157 397 393
Other income (loss):        
Servicing revenue 4 5 11 17
Total other income 4 5 11 17
Expenses:        
Direct operating expenses 40 39 124 127
Total operating expenses 40 39 124 127
Total expenses 40 39 124 127
Income (loss) from continuing operations, before income tax expense (benefit) 95 123 284 283
Income tax expense (benefit) 35 46 105 105
Net income (loss) from continuing operations 60 77 179 178
Net income (loss) 60 77 179 178
Operating Segments [Member] | Business Services Segment [Member]        
Other income (loss):        
Servicing revenue 155 161 470 487
Asset recovery and business processing revenue 97 85 288 273
Other income (loss)   2 2 4
Total other income 252 248 760 764
Expenses:        
Direct operating expenses 124 123 383 355
Total operating expenses 124 123 383 355
Total expenses 124 123 383 355
Income (loss) from continuing operations, before income tax expense (benefit) 128 125 377 409
Income tax expense (benefit) 47 46 140 152
Net income (loss) from continuing operations 81 79 237 257
Net income (loss) 81 79 237 257
Operating Segments [Member] | Other Segment [Member]        
Interest income:        
Other loans 2 1 5 5
Cash and investments 1   3 1
Total interest income 3 1 8 6
Total interest expense 29 26 85 84
Net interest income (loss) (26) (25) (77) (78)
Less: provisions for loan losses 1 (1) 1 (1)
Net interest income (loss) after provisions for loan losses (27) (24) (78) (77)
Other income (loss):        
Other income (loss) 5 3 10 11
Gains on debt repurchases 1   1  
Total other income 6 3 11 11
Expenses:        
Direct operating expenses 10 9 22 20
Overhead expenses 51 54 168 169
Total operating expenses 61 63 190 189
Total expenses 61 63 190 189
Income (loss) from continuing operations, before income tax expense (benefit) (82) (84) (257) (255)
Income tax expense (benefit) (29) (31) (96) (95)
Net income (loss) from continuing operations (53) (53) (161) (160)
Income (loss) from discontinued operations, net of tax expense (benefit)   1   1
Net income (loss) (53) (52) (161) (159)
Eliminations [Member]        
Other income (loss):        
Servicing revenue (96) (106) (296) (324)
Total other income (96) (106) (296) (324)
Expenses:        
Direct operating expenses (96) (106) (296) (324)
Total operating expenses (96) (106) (296) (324)
Total expenses $ (96) $ (106) $ (296) $ (324)