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v3.22.2.2

Segment Reporting - Segment Results and Reconciliations to GAAP (Detail) - USD ($) $ in Millions | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2022 | Sep. 30, 2021 | Sep. 30, 2022 | Sep. 30, 2021
Interest income: |  |  |  |
Cash and investments | $ 19 | $ 1 | $ 25 | $ 2
Total interest income | 881 | 660 | 2,199 | 2,013
Total interest expense | 641 | 326 | 1,301 | 995
Net interest income | 240 | 334 | 898 | 1,018
Less: provisions for loan losses | 28 | 22 | 62 | (66)
Net interest income after provisions for loan losses | 212 | 312 | 836 | 1,084
Other income (loss): |  |  |  |
Servicing revenue | 24 | 47 | 60 | 149
Asset recovery and business processing revenue | 80 | 135 | 264 | 416
Other income (loss) | 46 | (2) | 183 | 30
Gains on sales of loans |  |  |  | 78
Gains (losses) on debt repurchases |  | (20) |  | (32)
Total other income | 150 | 160 | 507 | 641
Expenses: |  |  |  |
Direct operating expenses | 135 | 185 | 408 | 564
Unallocated shared services expenses | 59 | 63 | 180 | 194
Total operating expenses | 194 | 248 | 588 | 758
Goodwill and acquired intangible asset impairment and amortization | 10 | 4 | 17 | 14
Restructuring/other reorganization expenses | 21 |  | 25 | 8
Total expenses | 225 | 252 | 630 | 780
Income before income tax expense | 137 | 220 | 713 | 945
Income tax expense (benefit) | 32 | 47 | 173 | 217
Net income | 105 | 173 | 540 | 728
Operating Segments [Member] |  |  |  |
Interest income: |  |  |  |
Cash and investments | 19 | 1 | 25 | 2
Total interest income | 883 | 645 | 2,185 | 1,969
Total interest expense | 636 | 346 | 1,391 | 1,094
Net interest income | 247 | 299 | 794 | 875
Less: provisions for loan losses | 28 | 22 | 62 | (66)
Net interest income after provisions for loan losses | 219 | 277 | 732 | 941
Other income (loss): |  |  |  |
Servicing revenue | 24 | 47 | 60 | 149
Asset recovery and business processing revenue | 80 | 135 | 264 | 416
Other income (loss) | 6 | 3 | 22 | 9
Gains on sales of loans |  |  |  | 91
Gains (losses) on debt repurchases |  | (20) |  | (32)
Total other income | 110 | 165 | 346 | 633
Expenses: |  |  |  |
Direct operating expenses | 135 | 185 | 408 | 564
Unallocated shared services expenses | 59 | 63 | 180 | 194
Total operating expenses | 194 | 248 | 588 | 758
Restructuring/other reorganization expenses | 21 |  | 25 | 8
Total expenses | 215 | 248 | 613 | 766
Income before income tax expense | 114 | 194 | 465 | 808
Income tax expense (benefit) | 27 | 45 | 109 | 190
Net income | 87 | 149 | 356 | 618
Operating Segments [Member] | Federal Education Loans [Member] |  |  |  |
Interest income: |  |  |  |
Cash and investments | 9 |  | 12 |
Total interest income | 564 | 353 | 1,310 | 1,062
Total interest expense | 444 | 202 | 905 | 627
Net interest income | 120 | 151 | 405 | 435
Net interest income after provisions for loan losses | 120 | 151 | 405 | 435
Other income (loss): |  |  |  |
Servicing revenue | 21 | 47 | 51 | 146
Asset recovery and business processing revenue | 1 | 13 | 4 | 39
Other income (loss) | 6 | 1 | 24 | 3
Total other income | 28 | 61 | 79 | 188
Expenses: |  |  |  |
Direct operating expenses | 25 | 53 | 79 | 170
Total operating expenses | 25 | 53 | 79 | 170
Total expenses | 25 | 53 | 79 | 170
Income before income tax expense | 123 | 159 | 405 | 453
Income tax expense (benefit) | 29 | 37 | 95 | 107
Net income | 94 | 122 | 310 | 346
Operating Segments [Member] | Consumer Lending [Member] |  |  |  |
Interest income: |  |  |  |
Cash and investments | 3 | 1 | 5 | 1
Total interest income | 312 | 292 | 867 | 906
Total interest expense | 159 | 129 | 421 | 416
Net interest income | 153 | 163 | 446 | 490
Less: provisions for loan losses | 28 | 22 | 62 | (66)
Net interest income after provisions for loan losses | 125 | 141 | 384 | 556
Other income (loss): |  |  |  |
Servicing revenue | 3 |  | 9 | 3
Other income (loss) |  |  | 1 | 1
Gains on sales of loans |  |  |  | 91
Total other income | 3 |  | 10 | 95
Expenses: |  |  |  |
Direct operating expenses | 43 | 45 | 113 | 124
Total operating expenses | 43 | 45 | 113 | 124
Total expenses | 43 | 45 | 113 | 124
Income before income tax expense | 85 | 96 | 281 | 527
Income tax expense (benefit) | 20 | 23 | 66 | 123
Net income | 65 | 73 | 215 | 404
Operating Segments [Member] | Business Processing [Member] |  |  |  |
Other income (loss): |  |  |  |
Asset recovery and business processing revenue | 79 | 122 | 260 | 377
Total other income | 79 | 122 | 260 | 377
Expenses: |  |  |  |
Direct operating expenses | 67 | 87 | 216 | 270
Total operating expenses | 67 | 87 | 216 | 270
Total expenses | 67 | 87 | 216 | 270
Income before income tax expense | 12 | 35 | 44 | 107
Income tax expense (benefit) | 3 | 8 | 11 | 25
Net income | 9 | 27 | 33 | 82
Operating Segments [Member] | Other Segment [Member] |  |  |  |
Interest income: |  |  |  |
Cash and investments | 7 |  | 8 | 1
Total interest income | 7 |  | 8 | 1
Total interest expense | 33 | 15 | 65 | 51
Net interest income | (26) | (15) | (57) | (50)
Net interest income after provisions for loan losses | (26) | (15) | (57) | (50)
Other income (loss): |  |  |  |
Other income (loss) |  | 2 | (3) | 5
Gains (losses) on debt repurchases |  | (20) |  | (32)
Total other income |  | (18) | (3) | (27)
Expenses: |  |  |  |
Unallocated shared services expenses | 59 | 63 | 180 | 194
Total operating expenses | 59 | 63 | 180 | 194
Restructuring/other reorganization expenses | 21 |  | 25 | 8
Total expenses | 80 | 63 | 205 | 202
Income before income tax expense | (106) | (96) | (265) | (279)
Income tax expense (benefit) | (25) | (23) | (63) | (65)
Net income | (81) | (73) | (202) | (214)
Eliminations And Reconciling Items | Reclassifications [Member] |  |  |  |
Interest income: |  |  |  |
Total interest income |  | 25 | 23 | 73
Total interest expense | (1) | (3) | 3 | (6)
Net interest income | 1 | 28 | 20 | 79
Net interest income after provisions for loan losses | 1 | 28 | 20 | 79
Other income (loss): |  |  |  |
Other income (loss) | (1) | (28) | (20) | (66)
Gains on sales of loans |  |  |  | (13)
Total other income | (1) | (28) | (20) | (79)
Eliminations And Reconciling Items | Additions (Subtractions) [Member] |  |  |  |
Interest income: |  |  |  |
Total interest income | (2) | (10) | (9) | (29)
Total interest expense | 6 | (17) | (93) | (93)
Net interest income | (8) | 7 | 84 | 64
Net interest income after provisions for loan losses | (8) | 7 | 84 | 64
Other income (loss): |  |  |  |
Other income (loss) | 41 | 23 | 181 | 87
Total other income | 41 | 23 | 181 | 87
Expenses: |  |  |  |
Goodwill and acquired intangible asset impairment and amortization | 10 | 4 | 17 | 14
Total expenses | 10 | 4 | 17 | 14
Income before income tax expense | 23 | 26 | 248 | 137
Income tax expense (benefit) | 5 | 2 | 64 | 27
Net income | 18 | 24 | 184 | 110
Eliminations And Reconciling Items | Total Adjustments [Member] |  |  |  |
Interest income: |  |  |  |
Total interest income | (2) | 15 | 14 | 44
Total interest expense | 5 | (20) | (90) | (99)
Net interest income | (7) | 35 | 104 | 143
Net interest income after provisions for loan losses | (7) | 35 | 104 | 143
Other income (loss): |  |  |  |
Other income (loss) | 40 | (5) | 161 | 21
Gains on sales of loans |  |  |  | (13)
Total other income | 40 | (5) | 161 | 8
Expenses: |  |  |  |
Goodwill and acquired intangible asset impairment and amortization | 10 | 4 | 17 | 14
Total expenses | 10 | 4 | 17 | 14
Income before income tax expense | 23 | 26 | 248 | 137
Income tax expense (benefit) | 5 | 2 | 64 | 27
Net income | 18 | 24 | 184 | 110
Education Loan Portfolio [Member] |  |  |  |
Interest income: |  |  |  |
Total interest income | 862 | 659 | 2,174 | 2,011
Education Loan Portfolio [Member] | Operating Segments [Member] |  |  |  |
Interest income: |  |  |  |
Total interest income | 864 | 644 | 2,160 | 1,967
Education Loan Portfolio [Member] | Operating Segments [Member] | Federal Education Loans [Member] |  |  |  |
Interest income: |  |  |  |
Total interest income | 555 | 353 | 1,298 | 1,062
Education Loan Portfolio [Member] | Operating Segments [Member] | Consumer Lending [Member] |  |  |  |
Interest income: |  |  |  |
Total interest income | 309 | 291 | 862 | 905
Education Loan Portfolio [Member] | Eliminations And Reconciling Items | Reclassifications [Member] |  |  |  |
Interest income: |  |  |  |
Total interest income |  | 25 | 23 | 73
Education Loan Portfolio [Member] | Eliminations And Reconciling Items | Additions (Subtractions) [Member] |  |  |  |
Interest income: |  |  |  |
Total interest income | (2) | (10) | (9) | (29)
Education Loan Portfolio [Member] | Eliminations And Reconciling Items | Total Adjustments [Member] |  |  |  |
Interest income: |  |  |  |
Total interest income | $ (2) | $ 15 | $ 14 | $ 44

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