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Segment Reporting - Segment Results and Reconciliations to GAAP (Detail) - USD ($)
$ in Millions
 3 Months Ended 9 Months Ended
Sep. 30, 2022
Sep. 30, 2021
Sep. 30, 2022
Sep. 30, 2021
Interest income:        
Cash and investments $ 19 $ 1 $ 25 $ 2
Total interest income 881 660 2,199 2,013
Total interest expense 641 326 1,301 995
Net interest income 240 334 898 1,018
Less: provisions for loan losses 28 22 62 (66)
Net interest income after provisions for loan losses 212 312 836 1,084
Other income (loss):        
Servicing revenue 24 47 60 149
Asset recovery and business processing revenue 80 135 264 416
Other income (loss) 46 (2) 183 30
Gains on sales of loans       78
Gains (losses) on debt repurchases   (20)   (32)
Total other income 150 160 507 641
Expenses:        
Direct operating expenses 135 185 408 564
Unallocated shared services expenses 59 63 180 194
Total operating expenses 194 248 588 758
Goodwill and acquired intangible asset impairment and amortization 10 4 17 14
Restructuring/other reorganization expenses 21   25 8
Total expenses 225 252 630 780
Income before income tax expense 137 220 713 945
Income tax expense (benefit) 32 47 173 217
Net income 105 173 540 728
Operating Segments [Member]        
Interest income:        
Cash and investments 19 1 25 2
Total interest income 883 645 2,185 1,969
Total interest expense 636 346 1,391 1,094
Net interest income 247 299 794 875
Less: provisions for loan losses 28 22 62 (66)
Net interest income after provisions for loan losses 219 277 732 941
Other income (loss):        
Servicing revenue 24 47 60 149
Asset recovery and business processing revenue 80 135 264 416
Other income (loss) 6 3 22 9
Gains on sales of loans       91
Gains (losses) on debt repurchases   (20)   (32)
Total other income 110 165 346 633
Expenses:        
Direct operating expenses 135 185 408 564
Unallocated shared services expenses 59 63 180 194
Total operating expenses 194 248 588 758
Restructuring/other reorganization expenses 21   25 8
Total expenses 215 248 613 766
Income before income tax expense 114 194 465 808
Income tax expense (benefit) 27 45 109 190
Net income 87 149 356 618
Operating Segments [Member] | Federal Education Loans [Member]        
Interest income:        
Cash and investments 9   12  
Total interest income 564 353 1,310 1,062
Total interest expense 444 202 905 627
Net interest income 120 151 405 435
Net interest income after provisions for loan losses 120 151 405 435
Other income (loss):        
Servicing revenue 21 47 51 146
Asset recovery and business processing revenue 1 13 4 39
Other income (loss) 6 1 24 3
Total other income 28 61 79 188
Expenses:        
Direct operating expenses 25 53 79 170
Total operating expenses 25 53 79 170
Total expenses 25 53 79 170
Income before income tax expense 123 159 405 453
Income tax expense (benefit) 29 37 95 107
Net income 94 122 310 346
Operating Segments [Member] | Consumer Lending [Member]        
Interest income:        
Cash and investments 3 1 5 1
Total interest income 312 292 867 906
Total interest expense 159 129 421 416
Net interest income 153 163 446 490
Less: provisions for loan losses 28 22 62 (66)
Net interest income after provisions for loan losses 125 141 384 556
Other income (loss):        
Servicing revenue 3   9 3
Other income (loss)     1 1
Gains on sales of loans       91
Total other income 3   10 95
Expenses:        
Direct operating expenses 43 45 113 124
Total operating expenses 43 45 113 124
Total expenses 43 45 113 124
Income before income tax expense 85 96 281 527
Income tax expense (benefit) 20 23 66 123
Net income 65 73 215 404
Operating Segments [Member] | Business Processing [Member]        
Other income (loss):        
Asset recovery and business processing revenue 79 122 260 377
Total other income 79 122 260 377
Expenses:        
Direct operating expenses 67 87 216 270
Total operating expenses 67 87 216 270
Total expenses 67 87 216 270
Income before income tax expense 12 35 44 107
Income tax expense (benefit) 3 8 11 25
Net income 9 27 33 82
Operating Segments [Member] | Other Segment [Member]        
Interest income:        
Cash and investments 7   8 1
Total interest income 7   8 1
Total interest expense 33 15 65 51
Net interest income (26) (15) (57) (50)
Net interest income after provisions for loan losses (26) (15) (57) (50)
Other income (loss):        
Other income (loss)   2 (3) 5
Gains (losses) on debt repurchases   (20)   (32)
Total other income   (18) (3) (27)
Expenses:        
Unallocated shared services expenses 59 63 180 194
Total operating expenses 59 63 180 194
Restructuring/other reorganization expenses 21   25 8
Total expenses 80 63 205 202
Income before income tax expense (106) (96) (265) (279)
Income tax expense (benefit) (25) (23) (63) (65)
Net income (81) (73) (202) (214)
Eliminations And Reconciling Items | Reclassifications [Member]        
Interest income:        
Total interest income   25 23 73
Total interest expense (1) (3) 3 (6)
Net interest income 1 28 20 79
Net interest income after provisions for loan losses 1 28 20 79
Other income (loss):        
Other income (loss) (1) (28) (20) (66)
Gains on sales of loans       (13)
Total other income (1) (28) (20) (79)
Eliminations And Reconciling Items | Additions (Subtractions) [Member]        
Interest income:        
Total interest income (2) (10) (9) (29)
Total interest expense 6 (17) (93) (93)
Net interest income (8) 7 84 64
Net interest income after provisions for loan losses (8) 7 84 64
Other income (loss):        
Other income (loss) 41 23 181 87
Total other income 41 23 181 87
Expenses:        
Goodwill and acquired intangible asset impairment and amortization 10 4 17 14
Total expenses 10 4 17 14
Income before income tax expense 23 26 248 137
Income tax expense (benefit) 5 2 64 27
Net income 18 24 184 110
Eliminations And Reconciling Items | Total Adjustments [Member]        
Interest income:        
Total interest income (2) 15 14 44
Total interest expense 5 (20) (90) (99)
Net interest income (7) 35 104 143
Net interest income after provisions for loan losses (7) 35 104 143
Other income (loss):        
Other income (loss) 40 (5) 161 21
Gains on sales of loans       (13)
Total other income 40 (5) 161 8
Expenses:        
Goodwill and acquired intangible asset impairment and amortization 10 4 17 14
Total expenses 10 4 17 14
Income before income tax expense 23 26 248 137
Income tax expense (benefit) 5 2 64 27
Net income 18 24 184 110
Education Loan Portfolio [Member]        
Interest income:        
Total interest income 862 659 2,174 2,011
Education Loan Portfolio [Member] | Operating Segments [Member]        
Interest income:        
Total interest income 864 644 2,160 1,967
Education Loan Portfolio [Member] | Operating Segments [Member] | Federal Education Loans [Member]        
Interest income:        
Total interest income 555 353 1,298 1,062
Education Loan Portfolio [Member] | Operating Segments [Member] | Consumer Lending [Member]        
Interest income:        
Total interest income 309 291 862 905
Education Loan Portfolio [Member] | Eliminations And Reconciling Items | Reclassifications [Member]        
Interest income:        
Total interest income   25 23 73
Education Loan Portfolio [Member] | Eliminations And Reconciling Items | Additions (Subtractions) [Member]        
Interest income:        
Total interest income (2) (10) (9) (29)
Education Loan Portfolio [Member] | Eliminations And Reconciling Items | Total Adjustments [Member]        
Interest income:        
Total interest income $ (2) $ 15 $ 14 $ 44