XML 32 R22.htm IDEA: XBRL DOCUMENT v3.25.2
Segment Reporting
6 Months Ended
Jun. 30, 2025
Segment Reporting [Abstract]  
Segment Reporting

11. Segment Reporting

We monitor and assess our ongoing operations and results based on the following three reportable operating segments: Federal Education Loans, Consumer Lending, and Other. As of February 2025, we had divested our Business Processing segment.

These segments meet the quantitative thresholds for reportable operating segments. Accordingly, the results of operations of these reportable operating segments are presented separately. The underlying operating segments are used by the Company’s chief operating decision maker, our chief executive officer, to manage the business, review operating performance and allocate resources, and qualify to be aggregated as part of the primary reportable operating segments. As discussed further below, we measure the profitability of our operating segments based on Core Earnings net income. Accordingly, information regarding our reportable operating segments' net income is provided on a Core Earnings basis.

Federal Education Loans Segment

Navient owns and manages FFELP Loans and is the master servicer on this portfolio. We generate revenue primarily through net interest income on our FFELP Loans.

The following table includes asset information for our Federal Education Loans segment.

(Dollars in millions)

 

June 30, 2025

 

 

December 31, 2024

 

FFELP Loans, net

 

$

29,618

 

 

$

30,852

 

Cash and investments(1)

 

 

938

 

 

 

955

 

Other

 

 

1,832

 

 

 

1,818

 

Total assets

 

$

32,388

 

 

$

33,625

 

 

(1)
Includes restricted cash and investments.

Consumer Lending Segment

Navient owns and manages Private Education Loans and is the master servicer for these portfolios. Through our Earnest brand, we also refinance and originate in-school Private Education Loans. "Refinance" Private Education Loans are loans where a borrower has refinanced their education loans, and "In-school" Private Education Loans are loans originally made to borrowers while they are attending school. We generate revenue primarily through net interest income on our Private Education Loan portfolio.

The following table includes asset information for our Consumer Lending segment.

(Dollars in millions)

 

June 30, 2025

 

 

December 31, 2024

 

Private Education Loans, net

 

$

15,530

 

 

$

15,716

 

Cash and investments(1)

 

 

532

 

 

 

524

 

Other

 

 

540

 

 

 

569

 

Total assets

 

$

16,602

 

 

$

16,809

 

 

(1)
Includes restricted cash and investments.

 

11. Segment Reporting (Continued)

Business Processing Segment

 

In September 2024, Navient completed the sale of Xtend, which comprised the Company's healthcare services business in its Business Processing segment. In February 2025, Navient completed the sale of its government services businesses, which constituted the remainder of the Business Processing segment.

Prior to the sale of its healthcare and government services businesses, Navient provided business processing solutions such as omnichannel contact center services, workflow processing, and revenue cycle optimization. We leveraged the same expertise and intelligent tools we use to deliver successful results for portfolios we own. Our support enabled our clients to ensure better constituent outcomes, meet rapidly changing needs, improve technology, reduce operating expenses, manage risk and optimize revenue opportunities. Our clients included:

Government: We offered our solutions to federal agencies, state governments, tolling and parking authorities, and other public sector clients.
Healthcare: Our clients included hospitals, hospital systems, medical centers, large physician groups, other healthcare providers and public health departments.

At June 30, 2025 and December 31, 2024, the Business Processing segment had total assets of $0 and $103 million, respectively.

Other Segment

This segment consists of our corporate liquidity portfolio, gains and losses incurred on the repurchase of debt, unallocated expenses of shared services (which includes regulatory expenses) and restructuring/other reorganization expenses. Additionally, the segment contains the revenue and expenses in connection with the transition services we are performing related to the outsourcing of servicing and divestiture of our Business Processing segment.

Unallocated shared services expenses are comprised of costs primarily related to information technology costs related to infrastructure and operations, stock-based compensation expense, accounting, finance, legal, compliance and risk management, regulatory-related expenses, human resources, certain executive management and the Board of Directors. Regulatory-related expenses include actual settlement amounts as well as third-party professional fees we incur in connection with such regulatory matters and are presented net of any insurance reimbursements for covered costs related to such matters.

At June 30, 2025 and December 31, 2024, the Other segment had total assets of $1.2 billion and $1.3 billion, respectively.

 

11. Segment Reporting (Continued)

Measure of Profitability

We prepare financial statements and present financial results in accordance with GAAP. However, we also evaluate our business segments and present financial results on a basis that differs from GAAP. We refer to this different basis of presentation as Core Earnings. We provide this Core Earnings basis of presentation on a consolidated basis and for each business segment because this is what we review internally when making management decisions regarding our performance and how we allocate resources. We also refer to this information in our presentations with credit rating agencies, lenders and investors. Because our Core Earnings basis of presentation corresponds to our segment financial presentations, we are required by GAAP to provide Core Earnings disclosure in the notes to our consolidated financial statements for our business segments.

Core Earnings are not a substitute for reported results under GAAP. We use Core Earnings to manage our business segments because Core Earnings reflect adjustments to GAAP financial results for two items, discussed below, that can create significant volatility mostly due to timing factors generally beyond the control of management. Accordingly, we believe that Core Earnings provide management with a useful basis from which to better evaluate results from ongoing operations against the business plan or against results from prior periods. Consequently, we disclose this information because we believe it provides investors with additional information regarding the operational and performance indicators that are most closely assessed by management. When compared to GAAP results, the two items we remove to result in our Core Earnings presentations are:

1.
Mark-to-market gains/losses resulting from our use of derivative instruments to hedge our economic risks that do not qualify for hedge accounting treatment or do qualify for hedge accounting treatment but result in ineffectiveness; and
2.
The accounting for goodwill and acquired intangible assets.

While GAAP provides a uniform, comprehensive basis of accounting, for the reasons described above, our Core Earnings basis of presentation does not. Core Earnings are subject to certain general and specific limitations that investors should carefully consider. For example, there is no comprehensive, authoritative guidance for management reporting. Our Core Earnings are not defined terms within GAAP and may not be comparable to similarly titled measures reported by other companies. Accordingly, our Core Earnings presentation does not represent a comprehensive basis of accounting. Investors, therefore, may not be able to compare our performance with that of other financial services companies based upon Core Earnings. Core Earnings results are only meant to supplement GAAP results by providing additional information regarding the operational and performance indicators that are most closely used by management, our Board of Directors, credit rating agencies, lenders and investors to assess performance.

11. Segment Reporting (Continued)

Segment Results and Reconciliations to GAAP

 

 

Three Months Ended June 30, 2025

 

 

 

 

 

 

Adjustments

 

 

 

 

 

Reportable Segments

 

(Dollars in millions)

 

Total
GAAP

 

 

Reclassi-
fications

 

 

Additions/
(Subtractions)

 

 

Total
Adjustments
(1)

 

 

Total
Core
Earnings

 

 

Federal Education Loans

 

 

Consumer Lending

 

 

Business Processing

 

 

Other

 

Interest income:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Education loans

 

$

756

 

 

 

 

 

 

 

 

 

 

 

 

 

 

$

483

 

 

$

273

 

 

$

 

 

$

 

Cash and investments

 

 

22

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

10

 

 

 

5

 

 

 

 

 

 

7

 

Total interest income

 

 

778

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

493

 

 

 

278

 

 

 

 

 

 

7

 

Total interest expense

 

 

650

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

438

 

 

 

183

 

 

 

 

 

 

26

 

Net interest income
   (loss)

 

 

128

 

 

$

5

 

 

$

(2

)

 

$

3

 

 

$

131

 

 

 

55

 

 

 

95

 

 

 

 

 

 

(19

)

Less: provisions for loan
   losses

 

 

37

 

 

 

 

 

 

 

 

 

 

 

 

37

 

 

 

8

 

 

 

29

 

 

 

 

 

 

 

Net interest income
   (loss) after provisions
   for loan losses

 

 

91

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

47

 

 

 

66

 

 

 

 

 

 

(19

)

Other income (loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Servicing revenue

 

 

14

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

11

 

 

 

3

 

 

 

 

 

 

 

Asset recovery and
   business processing
   revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other revenue (loss)

 

 

14

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(1

)

 

 

 

 

 

 

 

 

20

 

Total other income

 

 

28

 

 

 

(5

)

 

 

10

 

 

 

5

 

 

 

33

 

 

 

10

 

 

 

3

 

 

 

 

 

 

20

 

Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct operating
   expenses

 

 

53

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

17

 

 

 

36

 

 

 

 

 

 

 

Unallocated shared
   services expenses

 

 

47

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

47

 

Operating expenses(2)

 

 

100

 

 

 

 

 

 

 

 

 

 

 

 

100

 

 

 

17

 

 

 

36

 

 

 

 

 

 

47

 

Goodwill and acquired
   intangible asset
   impairment and
   amortization

 

 

1

 

 

 

 

 

 

(1

)

 

 

(1

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Restructuring/other
   reorganization
   expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total expenses

 

 

101

 

 

 

 

 

 

(1

)

 

 

(1

)

 

 

100

 

 

 

17

 

 

 

36

 

 

 

 

 

 

47

 

Income (loss) before
   income tax expense
   (benefit)

 

 

18

 

 

 

 

 

 

9

 

 

 

9

 

 

 

27

 

 

 

40

 

 

 

33

 

 

 

 

 

 

(46

)

Income tax expense
   (benefit)
(3)

 

 

4

 

 

 

 

 

 

2

 

 

 

2

 

 

 

6

 

 

 

10

 

 

 

7

 

 

 

 

 

 

(11

)

Net income (loss)

 

$

14

 

 

$

 

 

$

7

 

 

$

7

 

 

$

21

 

 

$

30

 

 

$

26

 

 

$

 

 

$

(35

)

 

(1)
Core Earnings adjustments to GAAP:

 

 

Three Months Ended June 30, 2025

 

(Dollars in millions)

 

Net Impact of
Derivative
Accounting

 

 

Net Impact of
Goodwill and
Acquired
Intangibles

 

 

Total

 

Net interest income (loss) after provisions for loan losses

 

$

3

 

 

$

 

 

$

3

 

Total other income (loss)

 

 

5

 

 

 

 

 

 

5

 

Goodwill and acquired intangible asset impairment and amortization

 

 

 

 

 

(1

)

 

 

(1

)

Total Core Earnings adjustments to GAAP

 

$

8

 

 

$

1

 

 

 

9

 

Income tax expense (benefit)

 

 

 

 

 

 

 

 

2

 

Net income (loss)

 

 

 

 

 

 

 

$

7

 

 

(2)
Reportable segment significant operating expenses are comprised of:

 

 

 

Three Months Ended June 30, 2025

 

(Dollars in millions)

 

Federal Education Loans

 

 

Consumer Lending

 

 

Business Processing

 

 

Other

 

 

Total

 

Servicing expenses

 

$

16

 

 

$

14

 

 

$

 

 

$

2

 

 

$

32

 

Information technology expenses

 

 

 

 

 

8

 

 

 

 

 

 

20

 

 

 

28

 

Corporate expenses

 

 

 

 

 

1

 

 

 

 

 

 

19

 

 

 

20

 

Other/remaining expenses

 

 

1

 

 

 

13

 

 

 

 

 

 

6

 

 

 

20

 

Operating expenses

 

$

17

 

 

$

36

 

 

$

 

 

$

47

 

 

$

100

 

 

(3)
Income taxes are based on a percentage of net income before tax for the individual reportable segment

11. Segment Reporting (Continued)

 

 

Three Months Ended June 30, 2024

 

 

 

 

 

 

Adjustments

 

 

 

 

 

Reportable Segments

 

(Dollars in millions)

 

Total
GAAP

 

 

Reclassi-
fications

 

 

Additions/
(Subtractions)

 

 

Total
Adjustments
(1)

 

 

Total
Core
Earnings

 

 

Federal Education Loans

 

 

Consumer Lending

 

 

Business Processing

 

 

Other

 

Interest income:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Education loans

 

$

925

 

 

 

 

 

 

 

 

 

 

 

 

 

 

$

608

 

 

$

317

 

 

$

 

 

$

 

Cash and investments

 

 

48

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

28

 

 

 

7

 

 

 

 

 

 

13

 

Total interest income

 

 

973

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

636

 

 

 

324

 

 

 

 

 

 

13

 

Total interest expense

 

 

843

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

603

 

 

 

198

 

 

 

 

 

 

36

 

Net interest income
   (loss)

 

 

130

 

 

$

9

 

 

$

(3

)

 

$

6

 

 

$

136

 

 

 

33

 

 

 

126

 

 

 

 

 

 

(23

)

Less: provisions for loan
   losses

 

 

14

 

 

 

 

 

 

 

 

 

 

 

 

14

 

 

 

(2

)

 

 

16

 

 

 

 

 

 

 

Net interest income
   (loss) after provisions
   for loan losses

 

 

116

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

35

 

 

 

110

 

 

 

 

 

 

(23

)

Other income (loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Servicing revenue

 

 

18

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15

 

 

 

3

 

 

 

 

 

 

 

Asset recovery and
   business processing
   revenue

 

 

81

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

81

 

 

 

 

Other revenue

 

 

18

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

 

 

 

 

 

 

 

 

 

2

 

Total other income

 

 

117

 

 

 

(9

)

 

 

(5

)

 

 

(14

)

 

 

103

 

 

 

17

 

 

 

3

 

 

 

81

 

 

 

2

 

Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct operating
   expenses

 

 

112

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

16

 

 

 

34

 

 

 

62

 

 

 

 

Unallocated shared
   services expenses

 

 

54

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

54

 

Operating expenses(2)

 

 

166

 

 

 

 

 

 

 

 

 

 

 

 

166

 

 

 

16

 

 

 

34

 

 

 

62

 

 

 

54

 

Goodwill and acquired
   intangible asset
   impairment and
   amortization

 

 

3

 

 

 

 

 

 

(3

)

 

 

(3

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Restructuring/other
   reorganization
   expenses

 

 

16

 

 

 

 

 

 

 

 

 

 

 

 

16

 

 

 

 

 

 

 

 

 

 

 

 

16

 

Total expenses

 

 

185

 

 

 

 

 

 

(3

)

 

 

(3

)

 

 

182

 

 

 

16

 

 

 

34

 

 

 

62

 

 

 

70

 

Income (loss) before
   income tax expense
   (benefit)

 

 

48

 

 

 

 

 

 

(5

)

 

 

(5

)

 

 

43

 

 

 

36

 

 

 

79

 

 

 

19

 

 

 

(91

)

Income tax expense
   (benefit)
(3)

 

 

12

 

 

 

 

 

 

(2

)

 

 

(2

)

 

 

10

 

 

 

8

 

 

 

19

 

 

 

4

 

 

 

(21

)

Net income (loss)

 

$

36

 

 

$

 

 

$

(3

)

 

$

(3

)

 

$

33

 

 

$

28

 

 

$

60

 

 

$

15

 

 

$

(70

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(1)
Core Earnings adjustments to GAAP:

 

 

Three Months Ended June 30, 2024

 

(Dollars in millions)

 

Net Impact of
Derivative
Accounting

 

 

Net Impact of
Goodwill and
Acquired
Intangibles

 

 

Total

 

Net interest income (loss) after provisions for loan losses

 

$

6

 

 

$

 

 

$

6

 

Total other income (loss)

 

 

(14

)

 

 

 

 

 

(14

)

Goodwill and acquired intangible asset impairment and amortization

 

 

 

 

 

(3

)

 

 

(3

)

Total Core Earnings adjustments to GAAP

 

$

(8

)

 

$

3

 

 

 

(5

)

Income tax expense (benefit)

 

 

 

 

 

 

 

 

(2

)

Net income (loss)

 

 

 

 

 

 

 

$

(3

)

 

(2)
Reportable segment significant operating expenses are comprised of:

 

 

 

Three Months Ended June 30, 2024

 

(Dollars in millions)

 

Federal Education Loans

 

 

Consumer Lending

 

 

Business Processing

 

 

Other

 

 

Total

 

Servicing expenses

 

$

10

 

 

$

13

 

 

$

 

 

$

 

 

$

23

 

Information technology expenses

 

 

3

 

 

 

7

 

 

 

4

 

 

 

20

 

 

 

34

 

Corporate expenses

 

 

1

 

 

 

1

 

 

 

1

 

 

 

21

 

 

 

24

 

Other/remaining expenses

 

 

2

 

 

 

13

 

 

 

57

 

 

 

13

 

 

 

85

 

Operating expenses

 

$

16

 

 

$

34

 

 

$

62

 

 

$

54

 

 

$

166

 

 

(3)
Income taxes are based on a percentage of net income before tax for the individual reportable segment

 

 

11. Segment Reporting (Continued)

 

 

 

Six Months Ended June 30, 2025

 

 

 

 

 

 

Adjustments

 

 

 

 

 

Reportable Segments

 

(Dollars in millions)

 

Total
GAAP

 

 

Reclassi-
fications

 

 

Additions/
(Subtractions)

 

 

Total
Adjustments
(1)

 

 

Total
Core
Earnings

 

 

Federal Education Loans

 

 

Consumer Lending

 

 

Business Processing

 

 

Other

 

Interest income:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Education loans

 

$

1,537

 

 

 

 

 

 

 

 

 

 

 

 

 

 

$

975

 

 

$

562

 

 

$

 

 

$

 

Cash and investments

 

 

43

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

20

 

 

 

10

 

 

 

 

 

 

13

 

Total interest income

 

 

1,580

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

995

 

 

 

572

 

 

 

 

 

 

13

 

Total interest expense

 

 

1,322

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

892

 

 

 

364

 

 

 

 

 

 

49

 

Net interest income
   (loss)

 

 

258

 

 

$

11

 

 

$

6

 

 

$

17

 

 

$

275

 

 

 

103

 

 

 

208

 

 

 

 

 

 

(36

)

Less: provisions for loan
   losses

 

 

67

 

 

 

 

 

 

 

 

 

 

 

 

67

 

 

 

16

 

 

 

51

 

 

 

 

 

 

 

Net interest income
   (loss) after provisions
   for loan losses

 

 

191

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

87

 

 

 

157

 

 

 

 

 

 

(36

)

Other income (loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Servicing revenue

 

 

27

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

21

 

 

 

6

 

 

 

 

 

 

 

Asset recovery and
   business processing
   revenue

 

 

23

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

23

 

 

 

 

Other revenue

 

 

3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(1

)

 

 

 

 

 

 

 

 

34

 

Total other income
   (loss)

 

 

53

 

 

 

(11

)

 

 

41

 

 

 

30

 

 

 

83

 

 

 

20

 

 

 

6

 

 

 

23

 

 

 

34

 

Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct operating
   expenses

 

 

127

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

37

 

 

 

70

 

 

 

20

 

 

 

 

Unallocated shared
   services expenses

 

 

100

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

100

 

Operating expenses(2)

 

 

227

 

 

 

 

 

 

 

 

 

 

 

 

227

 

 

 

37

 

 

 

70

 

 

 

20

 

 

 

100

 

Goodwill and acquired
   intangible asset
   impairment and
   amortization

 

 

2

 

 

 

 

 

 

(2

)

 

 

(2

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Restructuring/other
   reorganization
   expenses

 

 

3

 

 

 

 

 

 

 

 

 

 

 

 

3

 

 

 

 

 

 

 

 

 

 

 

 

3

 

Total expenses

 

 

232

 

 

 

 

 

 

(2

)

 

 

(2

)

 

 

230

 

 

 

37

 

 

 

70

 

 

 

20

 

 

 

103

 

Income (loss) before
   income tax expense
   (benefit)

 

 

12

 

 

 

 

 

 

49

 

 

 

49

 

 

 

61

 

 

 

70

 

 

 

93

 

 

 

3

 

 

 

(105

)

Income tax expense
   (benefit)
(3)

 

 

1

 

 

 

 

 

 

13

 

 

 

13

 

 

 

14

 

 

 

16

 

 

 

21

 

 

 

1

 

 

 

(24

)

Net income (loss)

 

$

11

 

 

$

 

 

$

36

 

 

$

36

 

 

$

47

 

 

$

54

 

 

$

72

 

 

$

2

 

 

$

(81

)

 

(1)
Core Earnings adjustments to GAAP:

 

 

 

Six Months Ended June 30, 2025

 

(Dollars in millions)

 

Net Impact of
Derivative
Accounting

 

 

Net Impact of
Goodwill and
Acquired
Intangibles

 

 

Total

 

Net interest income (loss) after provisions for loan losses

 

$

17

 

 

$

 

 

$

17

 

Total other income (loss)

 

 

30

 

 

 

 

 

 

30

 

Goodwill and acquired intangible asset impairment and amortization

 

 

 

 

 

(2

)

 

 

(2

)

Total Core Earnings adjustments to GAAP

 

$

47

 

 

$

2

 

 

 

49

 

Income tax expense (benefit)

 

 

 

 

 

 

 

 

13

 

Net income (loss)

 

 

 

 

 

 

 

$

36

 

 

(2)
Reportable segment significant operating expenses are comprised of:

 

 

 

Six Months Ended June 30, 2025

 

(Dollars in millions)

 

Federal Education Loans

 

 

Consumer Lending

 

 

Business Processing

 

 

Other

 

 

Total

 

Servicing expenses

 

$

34

 

 

$

28

 

 

$

 

 

$

5

 

 

$

67

 

Information technology expenses

 

 

 

 

 

17

 

 

 

1

 

 

 

41

 

 

 

59

 

Corporate expenses

 

 

1

 

 

 

1

 

 

 

 

 

 

43

 

 

 

45

 

Other/remaining expenses

 

 

2

 

 

 

24

 

 

 

19

 

 

 

11

 

 

 

56

 

Operating expenses

 

$

37

 

 

$

70

 

 

$

20

 

 

$

100

 

 

$

227

 

 

(3)
Income taxes are based on a percentage of net income before tax for the individual reportable segment

11. Segment Reporting (Continued)

 

 

 

Six Months Ended June 30, 2024

 

 

 

 

 

 

Adjustments

 

 

 

 

 

Reportable Segments

 

(Dollars in millions)

 

Total
GAAP

 

 

Reclassi-
fications

 

 

Additions/
(Subtractions)

 

 

Total
Adjustments
(1)

 

 

Total
Core
Earnings

 

 

Federal Education Loans

 

 

Consumer Lending

 

 

Business Processing

 

 

Other

 

Interest income:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Education loans

 

$

1,914

 

 

 

 

 

 

 

 

 

 

 

 

 

 

$

1,269

 

 

$

645

 

 

$

 

 

$

 

Cash and investments

 

 

86

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

51

 

 

 

14

 

 

 

 

 

 

21

 

Total interest income

 

 

2,000

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1,320

 

 

 

659

 

 

 

 

 

 

21

 

Total interest expense

 

 

1,718

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1,233

 

 

 

400

 

 

 

 

 

 

68

 

Net interest income
   (loss)

 

 

282

 

 

$

19

 

 

$

(2

)

 

$

17

 

 

$

299

 

 

 

87

 

 

 

259

 

 

 

 

 

 

(47

)

Less: provisions for loan
   losses

 

 

26

 

 

 

 

 

 

 

 

 

 

 

 

26

 

 

 

(1

)

 

 

27

 

 

 

 

 

 

 

Net interest income
   (loss) after provisions
   for loan losses

 

 

256

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

88

 

 

 

232

 

 

 

 

 

 

(47

)

Other income (loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Servicing revenue

 

 

35

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

28

 

 

 

7

 

 

 

 

 

 

 

Asset recovery and
   business processing
   revenue

 

 

158

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

158

 

 

 

 

Other revenue

 

 

59

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5

 

 

 

1

 

 

 

 

 

 

7

 

Total other income
   (loss)

 

 

252

 

 

 

(19

)

 

 

(27

)

 

 

(46

)

 

 

206

 

 

 

33

 

 

 

8

 

 

 

158

 

 

 

7

 

Expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Direct operating
   expenses

 

 

231

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

33

 

 

 

67

 

 

 

131

 

 

 

 

Unallocated shared
   services expenses

 

 

119

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

119

 

Operating expenses(2)

 

 

350

 

 

 

 

 

 

 

 

 

 

 

 

350

 

 

 

33

 

 

 

67

 

 

 

131

 

 

 

119

 

Goodwill and acquired
   intangible asset
   impairment and
   amortization

 

 

5

 

 

 

 

 

 

(5

)

 

 

(5

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Restructuring/other
   reorganization
   expenses

 

 

17

 

 

 

 

 

 

 

 

 

 

 

 

17

 

 

 

 

 

 

 

 

 

 

 

 

17

 

Total expenses

 

 

372

 

 

 

 

 

 

(5

)

 

 

(5

)

 

 

367

 

 

 

33

 

 

 

67

 

 

 

131

 

 

 

136

 

Income (loss) before
   income tax expense
   (benefit)

 

 

136

 

 

 

 

 

 

(24

)

 

 

(24

)

 

 

112

 

 

 

88

 

 

 

173

 

 

 

27

 

 

 

(176

)

Income tax expense
   (benefit)
(3)

 

 

27

 

 

 

 

 

 

(1

)

 

 

(1

)

 

 

26

 

 

 

20

 

 

 

40

 

 

 

6

 

 

 

(40

)

Net income (loss)

 

$

109

 

 

$

 

 

$

(23

)

 

$

(23

)

 

$

86

 

 

$

68

 

 

$

133

 

 

$

21

 

 

$

(136

)

 

(1)
Core Earnings adjustments to GAAP:

 

 

 

Six Months Ended June 30, 2024

 

(Dollars in millions)

 

Net Impact of
Derivative
Accounting

 

 

Net Impact of
Goodwill and
Acquired
Intangibles

 

 

Total

 

Net interest income (loss) after provisions for loan losses

 

$

17

 

 

$

 

 

$

17

 

Total other income (loss)

 

 

(46

)

 

 

 

 

 

(46

)

Goodwill and acquired intangible asset impairment and amortization

 

 

 

 

 

(5

)

 

 

(5

)

Total Core Earnings adjustments to GAAP

 

$

(29

)

 

$

5

 

 

 

(24

)

Income tax expense (benefit)

 

 

 

 

 

 

 

 

(1

)

Net income (loss)

 

 

 

 

 

 

 

$

(23

)

(2)
Reportable segment significant operating expenses are comprised of:

 

 

 

Six Months Ended June 30, 2024

 

(Dollars in millions)

 

Federal Education Loans

 

 

Consumer Lending

 

 

Business Processing

 

 

Other

 

 

Total

 

Servicing expenses

 

$

22

 

 

$

26

 

 

$

 

 

$

 

 

$

48

 

Information technology expenses

 

 

6

 

 

 

14

 

 

 

9

 

 

 

42

 

 

 

71

 

Corporate expenses

 

 

2

 

 

 

2

 

 

 

2

 

 

 

49

 

 

 

55

 

Other/remaining expenses

 

 

3

 

 

 

25

 

 

 

120

 

 

 

28

 

 

 

176

 

Operating expenses

 

$

33

 

 

$

67

 

 

$

131

 

 

$

119

 

 

$

350

 

(3)
Income taxes are based on a percentage of net income before tax for the individual reportable segment

 

 

11. Segment Reporting (Continued)

 

Summary of Core Earnings Adjustments to GAAP

 

 

 

Three Months Ended June 30,

 

 

Six Months Ended June 30,

 

(Dollars in millions)

 

2025

 

 

2024

 

 

2025

 

 

2024

 

GAAP net income (loss)

 

$

14

 

 

$

36

 

 

$

11

 

 

$

109

 

Core Earnings adjustments to GAAP:

 

 

 

 

 

 

 

 

 

 

 

 

Net impact of derivative accounting(1)

 

 

8

 

 

 

(8

)

 

 

47

 

 

 

(29

)

Net impact of goodwill and acquired
  intangible assets
(2)

 

 

1

 

 

 

3

 

 

 

2

 

 

 

5

 

Net tax effect(3)

 

 

(2

)

 

 

2

 

 

 

(13

)

 

 

1

 

Total Core Earnings adjustments to GAAP

 

 

7

 

 

 

(3

)

 

 

36

 

 

 

(23

)

Core Earnings net income

 

$

21

 

 

$

33

 

 

$

47

 

 

$

86

 

(1)
Derivative accounting: Core Earnings exclude periodic gains and losses that are caused by the mark-to-market valuations on derivatives that do not qualify for hedge accounting treatment under GAAP as well as the periodic mark-to-market gains and losses that are a result of ineffectiveness recognized related to effective hedges under GAAP. Under GAAP, for our derivatives that are held to maturity, the mark-to-market gain or loss over the life of the contract will equal $0. In our Core Earnings presentation, we recognize the economic effect of these hedges, which generally results in any net settlement cash paid or received being recognized ratably as an interest expense or revenue over the hedged item’s life.
(2)
Goodwill and acquired intangible assets: Our Core Earnings exclude goodwill and intangible asset impairment and amortization of acquired intangible assets.
(3)
Net tax effect: Such tax effect is based upon our Core Earnings effective tax rate for the year.