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Revenue from Contracts with Customers | 12 Months Ended
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Dec. 31, 2020
Revenue from Contract with Customer [Abstract] |
Revenue from Contracts with Customers | Revenue from Contracts with Customers The following table summarizes revenue from contracts with customers for the years ended December 31, 2020, 2019 and 2018:
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
| (in thousands)
Subscription revenue | $ | 304,737 |  |  | $ | 220,589 |  |  | $ | 137,442 |
Term and perpetual software licenses | 45,959 |  |  | 38,931 |  |  | 28,200 |
Maintenance and support | 31,567 |  |  | 36,778 |  |  | 42,223 |
Professional services | 28,564 |  |  | 29,050 |  |  | 33,297 |
Other | 659 |  |  | 1,599 |  |  | 2,929 |
Total revenue | $ | 411,486 |  |  | $ | 326,947 |  |  | $ | 244,091 |
The following table summarizes the revenue by region based on the shipping address of customers who have contracted to use our product or service for the years ended December 31, 2020, 2019 and 2018:
| Year Ended December 31,
| 2020 |  | 2019 |  | 2018
| (in thousands)
United States | $ | 329,753 |  |  | $ | 264,852 |  |  | $ | 199,852 |
All other | 81,733 |  |  | 62,095 |  |  | 44,239 |
Total revenue | $ | 411,486 |  |  | $ | 326,947 |  |  | $ | 244,091 |
Transaction Price Allocated to the Remaining Performance Obligations The following table includes estimated revenue expected to be recognized in the future related to performance obligations that are unsatisfied or partially unsatisfied as of December 31, 2020. The estimated revenues do not include unexercised contract renewals.
|  | Next Twelve Months |  | Thereafter
|  | (in thousands)
Subscription revenue |  | $ | 242,115 |  |  | $ | 64,433 |
Term and perpetual software licenses |  | 33,041 |  |  | 12,851 |
Maintenance and support |  | 18,011 |  |  | 4,222 |
The amounts presented in the table above primarily consist of fixed fees which are typically recognized ratably as the performance obligation is satisfied. As of December 31, 2020, the estimated revenue expected to be recognized in the future related to performance obligations that are unsatisfied or partially unsatisfied associated with professional services was $15.3 million. We will recognize this revenue as the professional services are completed, which is expected to occur within the next 12 months or less. Deferred Contract Acquisition and Fulfillment Costs The following table summarizes the activity of the deferred contract acquisition and fulfillment costs for the years ended December 31, 2020 and 2019:
| Year Ended December 31,
| 2020 |  | 2019
| (in thousands)
Beginning balance | $ | 51,260 |  |  | $ | 39,955 |
Capitalization of contract acquisition and fulfillment costs | 33,525 |  |  | 26,109 |
Amortization of deferred contract acquisition and fulfillment costs | (20,146) |  |  | (14,804) |
Ending balance | $ | 64,639 |  |  | $ | 51,260 |

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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -URI http://asc.fasb.org/topic&trid=49130388 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 10 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 13 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130556-203045 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 9 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130550-203045 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (e) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 15 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130558-203045 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (c) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 + Details
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