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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Revenue:      
Total revenue $ 411,486 $ 326,947 $ 244,091
Cost of revenue:      
Total cost of revenue 121,517 91,146 71,083
Total gross profit 289,969 235,801 173,008
Operating expenses:      
Research and development 108,568 79,364 67,743
Sales and marketing 195,981 157,722 123,310
General and administrative 59,519 44,710 34,993
Total operating expenses 364,068 281,796 226,046
Loss from operations (74,099) (45,995) (53,038)
Other income (expense), net:      
Interest income 1,454 6,014 3,229
Interest expense (24,137) (13,389) (4,934)
Other income (expense), net (81) (433) (336)
Loss before income taxes (96,863) (53,803) (55,079)
Provision for income taxes 1,986 42 466
Net loss $ (98,849) $ (53,845) $ (55,545)
Net loss per share, basic and diluted (in dollars per share) $ (1.94) $ (1.10) $ (1.20)
Weighted-average common shares outstanding, basic and diluted (in shares) 51,036,824 48,731,791 46,456,825
Product      
Revenue:      
Total revenue $ 382,922 $ 297,897 $ 210,794
Cost of revenue:      
Total cost of revenue 96,864 68,179 47,488
Professional Services      
Revenue:      
Total revenue 28,564 29,050 33,297
Cost of revenue:      
Total cost of revenue $ 24,653 $ 22,967 $ 23,595