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Goodwill and Other Intangible Assets - Schedule of other intangible assets (Details) - USD ($) $ in Thousands | 9 Months Ended |  |  |
--- | --- | --- | --- | ---
Sep. 30, 2020 | Dec. 31, 2019 | Dec. 31, 2017 | Jan. 01, 2017
Finite-Lived Intangible Assets [Line Items] |  |  |  |
Total Amortizable Intangibles | $ 297,656 | $ 297,656 |  |
Total Accumulated Amortization | 103,383 | 84,446 |  |
Total Amortizable Intangibles, Net | 194,273 | 213,210 |  |
Indefinite-lived Intangible Assets [Line Items] |  |  |  |
Other intangible assets, net | 204,573 | 223,510 |  |
Trade name |  |  |  |
Indefinite-lived Intangible Assets [Line Items] |  |  |  |
Non-amortizable costs | $ 10,300 | 10,300 |  |
Developed technology |  |  |  |
Finite-Lived Intangible Assets [Line Items] |  |  |  |
Estimated Useful Lives (Years) | 14 years |  |  |
Total Amortizable Intangibles | $ 203,800 | 203,800 |  |
Total Accumulated Amortization | $ 61,594 | 50,676 |  |
Total Amortizable Intangibles, Net |  |  | $ 188,000 | $ 210,000
Customer relationship |  |  |  |
Finite-Lived Intangible Assets [Line Items] |  |  |  |
Estimated Useful Lives (Years) | 10 years |  |  |
Total Amortizable Intangibles | $ 89,500 | 89,500 |  |
Total Accumulated Amortization | $ 37,869 | 31,157 |  |
Internal-use software modification |  |  |  |
Finite-Lived Intangible Assets [Line Items] |  |  |  |
Estimated Useful Lives (Years) | 2 years 6 months |  |  |
Total Amortizable Intangibles | $ 4,356 | 4,356 |  |
Total Accumulated Amortization | $ 3,920 | $ 2,613 |  |

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