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BUSINESS COMBINATIONS - Conversocial Limited Narrative (Details) - USD ($) $ in Thousands		3 Months Ended		6 Months Ended
	Aug. 23, 2021	Jul. 31, 2022	Jul. 31, 2021	Jul. 31, 2022	Jul. 31, 2021	Jan. 31, 2022
Business Acquisition
Cash paid for business combinations, including adjustments, net of cash acquired				$ 0	$ 7,000
Goodwill		$ 1,315,109		1,315,109		$ 1,353,421
Conversocial Limited
Business Acquisition
Cash	$ 53,409
Cash acquired from acquisition	3,200
Cash paid for business combinations, including adjustments, net of cash acquired	50,200
Other purchase price adjustments	(190)
Goodwill	31,308
Business acquisition, goodwill deductible for income tax purposes	500
Business acquisition, goodwill not deductible for income tax purposes	30,800
Current and long-term contract liabilities	3,410
Component of the purchase price allocation	$ 1,200
Business acquisition related costs		$ 100	$ 1,100	$ 1,000	$ 1,100
Weighted-average estimated useful life of all finite-lived identifiable intangible assets (in years)	5 years 10 months 24 days
Conversocial Limited | Customer relationships
Business Acquisition
Finite-lived intangible asset, useful life (in years)	7 years
Conversocial Limited | Developed technology
Business Acquisition
Finite-lived intangible asset, useful life (in years)	5 years
Conversocial Limited | Trademarks and trade names
Business Acquisition
Finite-lived intangible asset, useful life (in years)	1 year
Conversocial Limited | Prepaid expenses and other current assets
Business Acquisition
Component of the purchase price allocation	$ 700
Conversocial Limited | Other assets
Business Acquisition
Component of the purchase price allocation	$ 500

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