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SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION
 12 Months Ended
Jan. 31, 2024
Segment Reporting [Abstract]  
SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION SEGMENT, GEOGRAPHIC, AND SIGNIFICANT CUSTOMER INFORMATION
 
Segment Information

Operating segments are defined as components of an enterprise about which separate financial information is available that is
evaluated regularly by the enterprise’s chief operating decision maker, or CODM, or decision making group, in deciding how to allocate resources and in assessing performance. Our Chief Executive Officer is our CODM.
We are a pure-play customer engagement company that operates as a single reporting segment as our CODM reviews the financial information presented on a consolidated basis for purposes of allocating resources and evaluating financial performance.

Geographic Information

Revenue by major geographic region is based upon the geographic location of the customers who purchase our products and services. The geographic locations of distributors, resellers, and systems integrators who purchase and resell our products may be different from the geographic locations of end customers.

Revenue in the Americas includes the United States, Canada, Mexico, Brazil, and other countries in the Americas. Revenue in Europe, the Middle East and Africa (“EMEA”) includes the United Kingdom, Germany, Israel, and other countries in EMEA. Revenue in the Asia-Pacific (“APAC”) region includes Australia, India, and other Asia-Pacific countries.

The information below summarizes revenue from unaffiliated customers by geographic area for the years ended January 31, 2024, 2023, and 2022:
Year Ended January 31,
(in thousands)202420232022
Americas:
United States$580,124 $572,837 $552,680 
Other62,826 56,557 48,043 
Total Americas642,950 629,394 600,723 
EMEA:
United Kingdom101,990 99,360 100,606 
Other73,641 82,680 79,560 
Total EMEA175,631 182,040 180,166 
APAC91,806 90,811 93,620 
Total revenue$910,387 $902,245 $874,509 

Our long-lived assets primarily consist of net property and equipment, operating lease right-of-use assets, goodwill and other intangible assets, and deferred income taxes. We believe that our tangible long-lived assets, which consist of our net property and equipment, are exposed to greater geographic area risks and uncertainties than intangible assets, operating lease right-of-use assets, and long-term cost deferrals, because these tangible assets are difficult to move and are relatively illiquid.
 
Property and equipment, net by geographic area consisted of the following as of January 31, 2024 and 2023:
January 31,
(in thousands)20242023
United States$34,818 $50,917 
United Kingdom5,797 7,244 
Other countries 7,089 6,649 
Total property and equipment, net$47,704 $64,810 

Significant Customers
 
No end-customer or partner represented more than 10% of our total revenue during the years ended January 31, 2024, 2023, and 2022.