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Note 11. Restructuring Costs Restructuring Costs (Tables)

12 Months Ended

Dec. 31, 2018

Restructuring and Related Activities [Abstract]

Restructuring and Related Costs

The components of the restructuring charges for the years ended December 31, 2018, 2017 and 2016 were as follows:

	Years Ended December 31,
	2018				2017				2016
Personnel-related costs (1)	$	25			$	7			$	22
Facility-related costs (2)	22				4				11
Internal use software impairment (3)	11				—				—
Other restructuring costs (4)	—				1				6
Total restructuring charges (5)	$	58			$	12			$	39

_______________

(1) Personnel-related costs consist of severance costs provided to employees who have been terminated and duplicate payroll costs during transition.

(2) Facility-related costs consist of costs associated with planned facility closures such as contract termination costs, lease payments, net of applicable sublease income, that will continue to be incurred under the contract for its remaining term without economic benefit to the Company, accelerated depreciation on asset disposals and other facility and employee relocation related costs.

(3) Internal use software impairment relates to development costs capitalized for a project that was determined to not meet the Company's strategic goals when analyzed by the Company's new leadership team.

(4) Other restructuring costs consist of costs related to professional fees, consulting fees and other costs associated with restructuring activities which are primarily included in the Corporate and Other business segment.

(5) The year ended December 31, 2018 includes $56 million of expense related to the Leadership Realignment and Other Restructuring Activities program and $2 million of expense related to the Business Optimization Initiative program. The years ended December 31, 2017 and December 31, 2016 include expenses related to the Business Optimization Initiative program.

Schedule of Restructuring Reserve by Type of Cost

The following is a reconciliation of the beginning and ending reserve balances for the restructuring program related to Leadership Realignment and Other Restructuring Activities:

	Personnel-related costs				Facility-related costs				Internal use software impairment				Total
Balance at December 31, 2017	$	—			$	—			$	—			$	—
Restructuring charges	25				20				11				56
Costs paid or otherwise settled	(18		)		(7		)		(11		)		(36		)
Balance at December 31, 2018	$	7			$	13			$	—			$	20

Schedule of Expected Restructuring Costs by Cost Type

The following table shows the total costs currently expected to be incurred by type of cost for the restructuring program related to Leadership Realignment and Other Restructuring Activities:

	Total amount expected to be incurred				Amount incurred to date				Total amount remaining to be incurred
Personnel-related costs	$	27			$	25			$	2
Facility-related costs	20				20				—
Internal use software impairment	11				11				—
Total	$	58			$	56			$	2

Schedule of Expected Restructuring Costs by Business Segment

The following table shows the total costs currently expected to be incurred by reportable segment for the restructuring program related to Leadership Realignment and Other Restructuring Activities:

	Total amount expected to be incurred				Amount incurred to date				Total amount remaining to be incurred
Real Estate Franchise Services	$	3			$	3			$	—
Company Owned Real Estate Brokerage Services	37				36				1
Relocation Services	11				11				—
Title and Settlement Services	3				3				—
Corporate and Other	4				3				1
Total	$	58			$	56			$	2

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Tabular disclosure of costs incurred for restructuring including, but not limited to, exit and disposal activities, remediation, implementation, integration, asset impairment, and charges against earnings from the write-down of assets.

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