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Restructuring Costs Restructuring Costs (Tables)
3 Months Ended
Mar. 31, 2019
Restructuring and Related Activities [Abstract]  
Restructuring and Related Costs The components of the restructuring charges for the three months ended March 31, 2019 and 2018 were as follows:
 
Three Months Ended March 31,
 
2019
 
2018
Personnel-related costs (1)
$
11

 
$
14

Facility-related costs (2)
1

 
9

Internal use software impairment (3)

 
7

Total restructuring charges (4)
$
12

 
$
30

_______________
(1)
Personnel-related costs consist of severance costs provided to employees who have been terminated and duplicate payroll costs during transition.
(2)
Facility-related costs consist of costs associated with planned facility closures such as contract termination costs, amortization of lease assets that will continue to be incurred under the contract for its remaining term without economic benefit to the Company, accelerated depreciation on asset disposals and other facility and employee relocation related costs.
(3)
Internal use software impairment relates to development costs capitalized for a project that was determined to not meet the Company's strategic goals when analyzed by the Company's new leadership team.
(4)
The three months ended March 31, 2019 includes $9 million and $3 million of expense related to the Facility and Operational Efficiencies Program and Leadership Realignment and Other Restructuring Activities Program, respectively. Restructuring charges for three months ended March 31, 2018 relate to prior restructuring programs.
Schedule of Restructuring Reserve by Type of Cost The following is a reconciliation of the beginning and ending reserve balances related to the Facility and Operational Efficiencies Program:
 
Personnel-related costs
 
Facility-related costs (1)
 
Total
Balance at December 31, 2018
$

 
$

 
$

Restructuring charges
8

 
1

 
9

Costs paid or otherwise settled
(6
)
 

 
(6
)
Balance at March 31, 2019
$
2

 
$
1

 
$
3


_______________
(1)
In addition, the Company incurred an additional $1 million related to lease asset impairments in connection with the Facility and Operational Efficiencies Program during the three months ended March 31, 2019.
Schedule of Expected Restructuring Costs by Cost Type The following table shows the total costs currently expected to be incurred by type of cost related to the Facility and Operational Efficiencies Program:
 
Total amount expected to be incurred
 
Amount incurred to date
 
Total amount remaining to be incurred
Personnel-related costs
$
13

 
$
8

 
$
5

Facility-related costs (1)
40

 
1

 
39

Total
$
53

 
$
9

 
$
44


_______________
(1)
Facility-related costs includes lease asset impairments expected to be incurred under the Facility and Operational Efficiencies Program.
Schedule of Expected Restructuring Costs by Business Segment The following table shows the total costs currently expected to be incurred by reportable segment related to the Facility and Operational Efficiencies Program:
 
Total amount expected to be incurred
 
Amount incurred to date
 
Total amount remaining to be incurred
Real Estate Franchise Services
$

 
$

 
$

Company Owned Real Estate Brokerage Services
45

 
3

 
42

Relocation Services
4

 
3

 
1

Title and Settlement Services
2

 
1

 
1

Corporate and Other
2

 
2

 

Total
$
53

 
$
9

 
$
44