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Restructuring Costs Restructuring Costs (Details) - USD ($) $ in Millions | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2019 | Sep. 30, 2018 | Sep. 30, 2019 | Sep. 30, 2018
Restructuring Cost and Reserve [Line Items] |  |  |  |  |
Restructuring costs, net | [1],[2] | $ 11 | $ 9 | $ 32 | $ 45
Personnel Related |  |  |  |  |
Restructuring Cost and Reserve [Line Items] |  |  |  |  |
Restructuring costs, net | [3] | 4 | 3 | 20 | 20
Facility Related |  |  |  |  |
Restructuring Cost and Reserve [Line Items] |  |  |  |  |
Restructuring costs, net | [4] | 6 | 3 | 11 | 15
Internal Use Software Impairment |  |  |  |  |
Restructuring Cost and Reserve [Line Items] |  |  |  |  |
Restructuring costs, net | [5] | 0 | $ 3 | 0 | $ 10
Operational Efficiencies Program |  |  |  |  |
Restructuring Cost and Reserve [Line Items] |  |  |  |  |
Restructuring costs, net |  | $ 10 |  | 28 |
Operational Efficiencies Program | Personnel Related |  |  |  |  |
Restructuring Cost and Reserve [Line Items] |  |  |  |  |
Restructuring costs, net |  |  |  | 17 |
Operational Efficiencies Program | Facility Related |  |  |  |  |
Restructuring Cost and Reserve [Line Items] |  |  |  |  |
Restructuring costs, net | [6] |  |  | 10 |
Leadership Realignment | Personnel Related |  |  |  |  |
Restructuring Cost and Reserve [Line Items] |  |  |  |  |
Restructuring costs, net |  |  |  | $ 3 |
[1] | The three and nine months ended September 30, 2019 include $10 million and $28 million, respectively, of expense related to the Facility and Operational Efficiencies Program and $1 million and $4 million, respectively, of expense related to prior restructuring progr ams. Restructuring charges for three and nine months ended September 30, 2018 relate to prior restructuring programs.
[2] | The three months ended September 30, 2019 includes restructuring charges of $1 million in the Real Estate Franchise Services segment, $8 million in the Company Owned Real Estate Brokerage Services segment, $1 million in the Relocation Services segment and $1 million in Corporate and Other. The three months ended September 30, 2018 includes restructuring charges of $1 million in the Real Estate Franchise Services and $8 million in the Company Owned Real Estate Brokerage Services segment. The nine months ended September 30, 2019 includes restructuring charges of $1 million in Real Estate Franchise Services segment, $18 million in the Company Owned Real Estate Brokerage Services segment, $5 million in the Relocation Services segment, $2 million in the Title and Settlement Services segment and $6 million in Corporate and Other. The nine months ended September 30, 2018 includes restructuring charges of $3 million in the Real Estate Franchise Services segment, $29 million in the Company Owned Real Estate Brokerage Services segment, $9 million in the Relocation Services segment, $2 million in the Title and Settlement Services segment and $2 million in Corporate and Other.
[3] | Personnel-related costs consist of severance costs provided to employees who have been terminated and duplicate payroll costs during transition.
[4] | Facility-related costs consist of costs associated with planned facility closures such as contract termination costs, amortization of lease assets that will continue to be incurred under the contract for its remaining term without economic benefit to the Company, accelerated depreciation on asset disposals and other facility and employee relocation related costs.
[5] | Internal use software impairment relates to development costs capitalized for a project that was determined to not meet the Company's strategic goals when analyzed by the Company's new leadership team.(4)Other restructuring costs consist of costs related to professional fees, consulting fees and other costs associated with restructuring activities which are primarily included in the Corporate and Other business segment.
[6] | In addition, the Company incurred an additional $5 million related to lease asset impairments in connection with the Facility and Operational Efficiencies Program during the nine months ended September 30, 2019.

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