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Restructuring Costs Facility and Operational Efficiencies Program (Details) - USD ($) $ in Millions | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2019 | Sep. 30, 2018 | Sep. 30, 2019 | Sep. 30, 2018
Restructuring Reserve [Roll Forward] |  |  |  |  |
Restructuring costs, net | [1],[2] | $ 11 | $ 9 | $ 32 | $ 45
Restructuring and Related Cost, Expected Cost [Abstract] |  |  |  |  |
Impairment loss |  | 3 |  | 5 |
Real Estate Franchise Services |  |  |  |  |
Restructuring Reserve [Roll Forward] |  |  |  |  |
Restructuring costs, net |  | 1 | 1 | 1 | 3
Company Owned Brokerage Services |  |  |  |  |
Restructuring Reserve [Roll Forward] |  |  |  |  |
Restructuring costs, net |  | 8 | 8 | 18 | 29
Relocation Services |  |  |  |  |
Restructuring Reserve [Roll Forward] |  |  |  |  |
Restructuring costs, net |  | 1 |  | 5 | 9
Title and Settlement Services |  |  |  |  |
Restructuring Reserve [Roll Forward] |  |  |  |  |
Restructuring costs, net |  |  |  | 2 | 2
Corporate and Other |  |  |  |  |
Restructuring Reserve [Roll Forward] |  |  |  |  |
Restructuring costs, net |  | 1 |  | 6 | 2
Personnel Related |  |  |  |  |
Restructuring Reserve [Roll Forward] |  |  |  |  |
Restructuring costs, net | [3] | 4 | 3 | 20 | 20
Facility Related |  |  |  |  |
Restructuring Reserve [Roll Forward] |  |  |  |  |
Restructuring costs, net | [4] | 6 | $ 3 | 11 | $ 15
Operational Efficiencies Program |  |  |  |  |
Restructuring Reserve [Roll Forward] |  |  |  |  |
Balance at December 31, 2018 |  |  |  | 0 |
Restructuring costs, net |  | 10 |  | 28 |
Costs paid or otherwise settled |  |  |  | (21) |
Balance at September 30, 2019 |  | 7 |  | 7 |
Restructuring and Related Cost, Expected Cost [Abstract] |  |  |  |  |
Restructuring and Related Cost, Expected Cost |  | 66 |  | 66 |
Restructuring and Related Cost, Cost Incurred to Date |  | 28 |  | 28 |
Restructuring and Related Cost, Expected Cost Remaining |  | 38 |  | 38 |
Operational Efficiencies Program | Real Estate Franchise Services |  |  |  |  |
Restructuring and Related Cost, Expected Cost [Abstract] |  |  |  |  |
Restructuring and Related Cost, Expected Cost |  | 4 |  | 4 |
Restructuring and Related Cost, Cost Incurred to Date |  | 1 |  | 1 |
Restructuring and Related Cost, Expected Cost Remaining |  | 3 |  | 3 |
Operational Efficiencies Program | Company Owned Brokerage Services |  |  |  |  |
Restructuring and Related Cost, Expected Cost [Abstract] |  |  |  |  |
Restructuring and Related Cost, Expected Cost |  | 47 |  | 47 |
Restructuring and Related Cost, Cost Incurred to Date |  | 17 |  | 17 |
Restructuring and Related Cost, Expected Cost Remaining |  | 30 |  | 30 |
Operational Efficiencies Program | Relocation Services |  |  |  |  |
Restructuring and Related Cost, Expected Cost [Abstract] |  |  |  |  |
Restructuring and Related Cost, Expected Cost |  | 5 |  | 5 |
Restructuring and Related Cost, Cost Incurred to Date |  | 5 |  | 5 |
Restructuring and Related Cost, Expected Cost Remaining |  | 0 |  | 0 |
Operational Efficiencies Program | Title and Settlement Services |  |  |  |  |
Restructuring and Related Cost, Expected Cost [Abstract] |  |  |  |  |
Restructuring and Related Cost, Expected Cost |  | 1 |  | 1 |
Restructuring and Related Cost, Cost Incurred to Date |  | 1 |  | 1 |
Restructuring and Related Cost, Expected Cost Remaining |  | 0 |  | 0 |
Operational Efficiencies Program | Corporate and Other |  |  |  |  |
Restructuring and Related Cost, Expected Cost [Abstract] |  |  |  |  |
Restructuring and Related Cost, Expected Cost |  | 9 |  | 9 |
Restructuring and Related Cost, Cost Incurred to Date |  | 4 |  | 4 |
Restructuring and Related Cost, Expected Cost Remaining |  | 5 |  | 5 |
Operational Efficiencies Program | Personnel Related |  |  |  |  |
Restructuring Reserve [Roll Forward] |  |  |  |  |
Balance at December 31, 2018 |  |  |  | 0 |
Restructuring costs, net |  |  |  | 17 |
Costs paid or otherwise settled |  |  |  | (14) |
Balance at September 30, 2019 |  | 3 |  | 3 |
Restructuring and Related Cost, Expected Cost [Abstract] |  |  |  |  |
Restructuring and Related Cost, Expected Cost |  | 24 |  | 24 |
Restructuring and Related Cost, Cost Incurred to Date |  | 17 |  | 17 |
Restructuring and Related Cost, Expected Cost Remaining |  | 7 |  | 7 |
Operational Efficiencies Program | Facility Related |  |  |  |  |
Restructuring Reserve [Roll Forward] |  |  |  |  |
Balance at December 31, 2018 | [5] |  |  | 0 |
Restructuring costs, net | [5] |  |  | 10 |
Costs paid or otherwise settled | [5] |  |  | (6) |
Balance at September 30, 2019 | [5] | 4 |  | 4 |
Restructuring and Related Cost, Expected Cost [Abstract] |  |  |  |  |
Restructuring and Related Cost, Expected Cost | [6] | 41 |  | 41 |
Restructuring and Related Cost, Cost Incurred to Date | [6] | 10 |  | 10 |
Restructuring and Related Cost, Expected Cost Remaining | [6] | $ 31 |  | $ 31 |
[1] | The three and nine months ended September 30, 2019 include $10 million and $28 million, respectively, of expense related to the Facility and Operational Efficiencies Program and $1 million and $4 million, respectively, of expense related to prior restructuring progr ams. Restructuring charges for three and nine months ended September 30, 2018 relate to prior restructuring programs.
[2] | The three months ended September 30, 2019 includes restructuring charges of $1 million in the Real Estate Franchise Services segment, $8 million in the Company Owned Real Estate Brokerage Services segment, $1 million in the Relocation Services segment and $1 million in Corporate and Other. The three months ended September 30, 2018 includes restructuring charges of $1 million in the Real Estate Franchise Services and $8 million in the Company Owned Real Estate Brokerage Services segment. The nine months ended September 30, 2019 includes restructuring charges of $1 million in Real Estate Franchise Services segment, $18 million in the Company Owned Real Estate Brokerage Services segment, $5 million in the Relocation Services segment, $2 million in the Title and Settlement Services segment and $6 million in Corporate and Other. The nine months ended September 30, 2018 includes restructuring charges of $3 million in the Real Estate Franchise Services segment, $29 million in the Company Owned Real Estate Brokerage Services segment, $9 million in the Relocation Services segment, $2 million in the Title and Settlement Services segment and $2 million in Corporate and Other.
[3] | Personnel-related costs consist of severance costs provided to employees who have been terminated and duplicate payroll costs during transition.
[4] | Facility-related costs consist of costs associated with planned facility closures such as contract termination costs, amortization of lease assets that will continue to be incurred under the contract for its remaining term without economic benefit to the Company, accelerated depreciation on asset disposals and other facility and employee relocation related costs.
[5] | In addition, the Company incurred an additional $5 million related to lease asset impairments in connection with the Facility and Operational Efficiencies Program during the nine months ended September 30, 2019.
[6] | Facility-related costs includes lease asset impairments expected to be incurred under the Facility and Operational Efficiencies Program.

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- Definition The increase (decrease) during the period in the carrying amount (including both current and noncurrent portions of the accrual) of the liability pertaining to the exit from or disposal of business activities or restructuring pursuant to a duly authorized plan, excluding costs or losses pertaining to an entity newly acquired in a business combination and to asset retirement obligations. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 28 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=118932676&loc=d3e3602-108585 + Details
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- Definition Amount of loss from impairment of right-of-use asset from operating lease. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Publisher FASB -Name Accounting Standards Codification -Topic 842 -SubTopic 20 -Section 25 -Paragraph 6 -Subparagraph (c) -URI http://asc.fasb.org/extlink&oid=77888369&loc=SL77918431-209957 + Details
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- Definition Amount of costs incurred to date for the specified restructuring cost. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (b)(1) -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4(d)) -URI http://asc.fasb.org/extlink&oid=115931487&loc=d3e140904-122747 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4(b)(1)) -URI http://asc.fasb.org/extlink&oid=115931487&loc=d3e140904-122747 + Details
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