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Restructuring Costs Restructuring Costs (Tables)
9 Months Ended
Sep. 30, 2019
Restructuring and Related Activities [Abstract]  
Restructuring and Related Costs The components of the restructuring charges for the three and nine months ended September 30, 2019 and 2018 were as follows:
 Three Months Ended September 30, Nine Months Ended September 30,
2019 201820192018
Personnel-related costs (1)$ $ $20  $20  
Facility-related costs (2)  11  15  
Internal use software impairment (3)—   —  10  
Other restructuring costs (4) —   —  
Total restructuring charges (5)$11  $ $32  $45  
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(1)Personnel-related costs consist of severance costs provided to employees who have been terminated and duplicate payroll costs during transition.
(2)Facility-related costs consist of costs associated with planned facility closures such as contract termination costs, amortization of lease assets that will continue to be incurred under the contract for its remaining term without economic benefit to the Company, accelerated depreciation on asset disposals and other facility and employee relocation related costs.
(3)Internal use software impairment relates to development costs capitalized for a project that was determined to not meet the Company's strategic goals when analyzed by the Company's new leadership team.
(4)Other restructuring costs consist of costs related to professional fees, consulting fees and other costs associated with restructuring activities which are primarily included in the Corporate and Other business segment.
(5)The three and nine months ended September 30, 2019 include $10 million and $28 million, respectively, of expense related to the Facility and Operational Efficiencies Program and $1 million and $4 million, respectively, of expense related to prior restructuring programs. Restructuring charges for three and nine months ended September 30, 2018 relate to prior restructuring programs.
Schedule of Restructuring Reserve by Type of Cost
The following is a reconciliation of the beginning and ending reserve balances related to the Facility and Operational Efficiencies Program:
Personnel-related costs  Facility-related costs (1) Other restructuring costs  Total
Balance at December 31, 2018$—  $—  $—  $—  
Restructuring charges17  10   28  
Costs paid or otherwise settled(14) (6) (1) (21) 
Balance at September 30, 2019$ $ $—  $ 
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(1)In addition, the Company incurred an additional $5 million related to lease asset impairments in connection with the Facility and Operational Efficiencies Program during the nine months ended September 30, 2019.
Schedule of Expected Restructuring Costs by Cost Type
The following table shows the total costs currently expected to be incurred by type of cost related to the Facility and Operational Efficiencies Program:
Total amount expected to be incurred Amount incurred
through
September 30, 2019
 Total amount remaining to be incurred
Personnel-related costs$24  $17  $ 
Facility-related costs (1)41  10  31  
Other restructuring costs  —  
Total$66  $28  $38  
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(1)Facility-related costs includes lease asset impairments expected to be incurred under the Facility and Operational Efficiencies Program.
Schedule of Expected Restructuring Costs by Business Segment
The following table shows the total costs currently expected to be incurred by reportable segment related to the Facility and Operational Efficiencies Program:
Total amount expected to be incurred Amount incurred through
September 30, 2019
 Total amount remaining to be incurred
Real Estate Franchise Services$ $ $ 
Company Owned Real Estate Brokerage Services47  17  30  
Relocation Services  —  
Title and Settlement Services  —  
Corporate and Other    
Total$66  $28  $38