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Restructuring Costs (Tables)
12 Months Ended
Dec. 31, 2019
Restructuring and Related Activities [Abstract]  
Restructuring and Related Costs The components of the restructuring charges for the years ended December 31, 2019, 2018 and 2017 were as follows:
 Years Ended December 31,
2019 2018 2017
Personnel-related costs (1)$24  $17  $ 
Facility-related costs (2)17  20      
Internal use software impairment (3)—  10  —  
Other restructuring costs (4) —   
Total restructuring charges (5)$42  $47  $12  
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(1)Personnel-related costs consist of severance costs provided to employees who have been terminated and duplicate payroll costs during transition.
(2)Facility-related costs consist of costs associated with planned facility closures such as contract termination costs, amortization of lease assets that will continue to be incurred under the contract for its remaining term without economic benefit to the Company, accelerated depreciation on asset disposals and other facility and employee relocation related costs.
(3)Internal use software impairment relates to development costs capitalized for a project that was determined to not meet the Company's strategic goals when analyzed by the Company's new leadership team.
(4)Other restructuring costs consist of costs related to professional fees, consulting fees and other costs associated with restructuring activities which are primarily included in the Corporate and Other business segment.
(5)The year ended December 31, 2019 includes $38 million of expense related to the Facility and Operational Efficiencies Program and $4 million of expense related to prior restructuring programs. The years ended December 31, 2018 and December 31, 2017 relate to prior restructuring programs.
Schedule of Restructuring Reserve by Type of Cost
The following is a reconciliation of the beginning and ending reserve balances related to the Facility and Operational Efficiencies Program:
Personnel-related costs  Facility-related costs (1) Other restructuring costsTotal
Balance at December 31, 2018$—  $—  $—  $—  
Restructuring charges21  16   38  
Costs paid or otherwise settled(15) (11) (1) (27) 
Balance at December 31, 2019$ $ $—  $11  
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(1)In addition, the Company incurred an additional $12 million related to lease asset impairments in connection with the Facility and Operational Efficiencies Program during the year ended December 31, 2019.
Schedule of Expected Restructuring Costs by Cost Type
The following table shows the total costs currently expected to be incurred by type of cost related to the Facility and Operational Efficiencies Program:
Total amount expected to be incurred Amount incurred
through
December 31, 2019
 Total amount remaining to be incurred
Personnel-related costs$24  $21  $ 
Facility-related costs (1)46  16  30  
Other restructuring costs  —  
Total$71  $38  $33  
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(1)Facility-related costs includes lease asset impairments expected to be incurred under the Facility and Operational Efficiencies Program.
Schedule of Expected Restructuring Costs by Business Segment
The following table shows the total costs currently expected to be incurred by reportable segment related to the Facility and Operational Efficiencies Program:
Total amount expected to be incurred Amount incurred
through
December 31, 2019
 Total amount remaining to be incurred
Realogy Franchise Group$ $ $ 
Realogy Brokerage Group54  25  29  
Realogy Title Group  —  
Realogy Leads Group  —  
Corporate and Other10     
Total$71  $38  $33