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Restructuring Costs (Tables)
12 Months Ended
Dec. 31, 2020
Restructuring and Related Activities [Abstract]  
Restructuring and Related Costs The components of the restructuring charges for the years ended December 31, 2020, 2019 and 2018 were as follows:
 Years Ended December 31,
2020 2019 2018
Personnel-related costs (1)$20 $33 $25 
Facility-related costs (2)47 18  22 
Internal use software impairment (3)— — 11 
Other restructuring costs (4)— — 
Total restructuring charges (5)$67 $52 $58 
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(1)Personnel-related costs consist of severance costs provided to employees who have been terminated and duplicate payroll costs during transition.
(2)Facility-related costs consist of costs associated with planned facility closures such as contract termination costs, amortization of lease assets that will continue to be incurred under the contract for its remaining term without economic benefit to the Company, accelerated depreciation on asset disposals and other facility and employee relocation related costs.
(3)Internal use software impairment relates to development costs capitalized for a project that was determined to not meet the Company's strategic goals when analyzed by the Company's leadership team.
(4)Other restructuring costs consist of costs related to professional fees, consulting fees and other costs associated with restructuring activities which are primarily included in the Corporate and Other business segment.
(5)Restructuring charges for the year ended December 31, 2020 include $65 million related to the Facility and Operational Efficiencies Program and $2 million related to the Leadership Realignment and Other Restructuring Activities Program. The year ended December 31, 2019 includes $47 million of expense related to the Facility and Operational Efficiencies Program and $5 million of expense primarily related to the Leadership Realignment and Other Restructuring Activities Program. The year ended December 31, 2018 includes costs primarily related to the Leadership Realignment and Other Restructuring Activities Program.
Schedule of Restructuring Reserve by Type of Cost
The following is a reconciliation of the beginning and ending reserve balances related to the Facility and Operational Efficiencies Program:
Personnel-related costsFacility-related costs Total
Balance at December 31, 2019$$$14 
Restructuring charges (1)20 45 65 
Costs paid or otherwise settled(24)(28)(52)
Balance at December 31, 2020$$22 $27 
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(1)In addition, the Company incurred an additional $46 million of facility-related costs for lease asset impairments in connection with the Facility and Operational Efficiencies Program during the year ended December 31, 2020.
Schedule of Expected Restructuring Costs by Cost Type
The following table shows the total costs currently expected to be incurred by type of cost related to the Facility and Operational Efficiencies Program:
Total amount expected to be incurred (1) Amount incurred
to date
 Total amount remaining to be incurred (1)
Personnel-related costs$54 $50 $
Facility-related costs113 61 52 
Other restructuring costs— 
Total$168 $112 $56 
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(1)Facility-related costs include potential lease asset impairments to be incurred under the Facility and Operational Efficiencies Program.
Schedule of Expected Restructuring Costs by Business Segment
The following table shows the total costs currently expected to be incurred by reportable segment related to the Facility and Operational Efficiencies Program:
Total amount expected to be incurred Amount incurred
to date
 Total amount remaining to be incurred
Realogy Franchise Group$31 $28 $
Realogy Brokerage Group83 60 23 
Realogy Title Group— 
Corporate and Other48  18 30 
Total$168 $112 $56