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Organization and significant accounting policies (Tables) | 9 Months Ended
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Sep. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract] |
Schedule of Concentrations of Credit Risk and Business Risk | For each significant customer, revenue as a percentage of total revenue and gross accounts receivable as a percentage of total gross accounts receivable as of the periods presented were as follows:
| Accounts Receivable |  | Revenue
| September 30, |  | December 31, |  | Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2024 |  | 2023 |  | 2024 |  | 2023 |  | 2024 |  | 2023
Customer A | 16 | % |  | 17 | % |  | * |  | * |  | * |  | *
Customer B | * |  | * |  | * |  | * |  | 11 | % |  | 11 | %
Customer C | * |  | * |  | 11 | % |  | * |  | * |  | *
*less than 10%
Schedule of Product Revenue Concentration | The following table represents the Company’s products representing more than 10% of the Company’s total revenue:
| Three Months Ended September 30, |  | Nine Months Ended September 30,
Product revenue concentration | 2024 |  | 2023 |  | 2024 |  | 2023
CryoStor | 52 | % |  | 46 | % |  | 51 | % |  | 53 | %
Schedule of Revenue by Geographic Areas | The following table represents the Company’s total revenue by geographic area (based on the location of the customer):
| Three Months Ended September 30, |  | Nine Months Ended September 30,
Revenue by customers’ geographic locations(1) | 2024 |  | 2023 |  | 2024 |  | 2023
United States(2) | 76 | % |  | 81 | % |  | 77 | % |  | 82 | %
Europe, Middle East, Africa (EMEA) | 19 | % |  | 15 | % |  | 18 | % |  | 14 | %
Other | 5 | % |  | 4 | % |  | 5 | % |  | 4 | %
Total revenue | 100 | % |  | 100 | % |  | 100 | % |  | 100 | %
(1) As of the year ended December 31, 2023, the Company updated its methodology for determining the country of origin for its sales. Sales are now recorded by shipping country rather than billing country. The Company updated the methodology retrospectively, adjusting the prior year presentation for all regions presented. (2) The line item presented above previously bifurcated sales between the United States and Canada. Due to the updated methodology for determining the country of origin for sales, it was noted that Canada no longer was a material location to separately disclose. Canada sales have been included within the "Other" line item in the table above and United States sales have been retained as a single line item to more accurately reflect origin of sales for material regions.

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