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Segment, customer, and geographic information (Tables) | 12 Months Ended
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Dec. 31, 2024
Segment Reporting [Abstract] |
Schedules of Concentration of Risk, by Risk Factor | Significant customers are those that represent more than 10% of the Company’s total revenue or gross accounts receivable balances for the periods and as of each balance sheet date presented. For each significant customer, revenue as a percentage of total revenue and gross accounts receivable as a percentage of total gross accounts receivable as of the periods presented were as follows:
| Accounts Receivable |  | Revenue
| December 31, |  | Years Ended December 31,
| 2024 |  | 2023 |  | 2024 |  | 2023 |  | 2022
Customer A | 18 | % |  | * |  | 15 | % |  | 14 | % |  | 18 | %
Customer B | 21 | % |  | 13 | % |  | 13 | % |  | 11 | % |  | 14 | %
Schedule of Product Revenue Concentration | The following is a summary of revenue by major product family representing over 10% of the Company's total revenue:
| Years Ended December 31,
Revenue by major product | 2024 |  | 2023 |  | 2022
CryoStor | 73 | % |  | 73 | % |  | 77 | %
Schedule of Revenue by Geographic Areas | The following table represents the Company’s total revenue by geographic area (based on the location of the customer):
| Years Ended December 31,
Revenue by customers’ geographic locations(1) | 2024 |  | 2023 |  | 2022
United States | 75 | % |  | 82 | % |  | 82 | %
Europe, Middle East, Africa (EMEA) | 19 | % |  | 12 | % |  | 12 | %
Other | 6 | % |  | 6 | % |  | 6 | %
Total revenue | 100 | % |  | 100 | % |  | 100 | %
(1) During the year ended December 31, 2023, the Company updated its methodology for determining the country of origin for its sales. Sales are now recorded by shipping country rather than billing country. The Company updated the methodology retrospectively, adjusting the prior year presentation for all regions presented.

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